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  5. Reviews of Sonesta ES Suites St. Louis Westport

Reviews of Sonesta ES Suites St. Louis Westport 3 stars

1855 Craigshire Road, Maryland Heights, MO 63146, United States

Review score

Based on 291 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    8.5

  • Facilities

    7.9

  • Staff

    8.5

  • Value for money

    8.1

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 23 December 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Heating system was strange it would get hot and then it get cold and it was blowing and was blowing right on our face all night long on the bed as well as the walls seem very thin as we heard everybody upstairs bouncing around and having a big conversation otherwise everything was great

    We loved it that we were able to go to the grocery store and cook our own food there with the full size stove oven and refrigerator microwave. However we only have one frying pan and one large pot so we have to deal quit making our food with limited supplies

    Stayed in December 2022

  • Reviewed: 8 December 2022

    9.0
    Very good stay.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Did not have towels for the kitchen. WiFi quality was poor.

    Clean, friendly, spacious

    Stayed in December 2022

  • Reviewed: 6 December 2022

    9.0
    perfect for a short business trip
    • Business trip
    • Solo traveller
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted via mobile

    needs a little updating and minor repairs

    convenient and has kitchen

    Stayed in December 2022

  • Reviewed: 24 September 2022

    9.0
    Comfortable Home away from Home
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 14 nights
    • Submitted via mobile

    Not really anything to complain about.

    We liked that the bedroom was separated from the living space. Also, the bed was very comfortable and the kitchen area was just the right size.

    Stayed in September 2022

  • Reviewed: 12 August 2022

    8.0
    nice rooms, great location & sweet staff
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 9 nights
    • Submitted via mobile

    see above

    it was well maintained, but there were broken down cars in the lot. not sure why they were allowed to stay there. literally no tires

    Stayed in June 2022

  • Reviewed: 7 August 2022

    7.0
    Good value.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 4 nights
    • Submitted via mobile

    Some maintenance is required.

    Location.

    Stayed in August 2022

  • Reviewed: 16 July 2022

    9.0
    We loved everything
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 4 nights
    • Submitted via mobile

    Hot food, or bagels

    Didn’t like breakfast

    Stayed in July 2022

  • Reviewed: 13 July 2022

    9.0
    Overall, it was a nice stay! The facility is showing some age, but was clean and comfortable.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 4 nights

    No housecleaning during stay. Had to take dirty towels to lobby and then get cleans towels to take back to the room. Dumpsters were located behind the facility, but many people just left their trash outside of their doors instead of taking it to the dumpsters.

    Full kitchen with separate bedroom

    Stayed in July 2022

  • Reviewed: 28 June 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted via mobile

    My daughter slept on the sofa bed, and she was miserable…it was very uncomfortable. And when we first opened the bed, the sheets looked like they hadn’t been changed after the previous guest!

    Good location and reasonable price. Staff was very friendly.

    Stayed in June 2022

  • Reviewed: 27 June 2022

    7.0
    We enjoyed it.
    • Family with young children
    • Two-Bedroom King and Queen Suite
    • Stayed 7 nights
    • Submitted via mobile

    I just stated it all above…

    Overall it really was nice. Pool was great and very clean. All staff was very helpful and kind. My biggest issue was the lingering smoke odor in our room. For a “smoke free” facility it wasn’t the case in our room. I assume it was coming from a neighboring room. We went through two large bottles of fabric and air fresheners to drown out the odor. It was a difficult time for staff as they were dealing with transitioning over to new owners. I do applaud them for professionalism throughout it all. It was a huge mess with transactions and check ins. I desperately wanted to change rooms because of the smoke odor but decided to just deal with it. There were no other rooms available and their hands were tied with many other issues due to their transition. I could also tell there had been pets in the room. No pet odor but a few spotting so of hairs here and there. Nothing major, but if you are allergic to pets/smoke these would be issues. If it weren’t for the room odor and smoking neighbors I could give this place an A+

    Stayed in June 2022

  • Reviewed: 27 June 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 6 nights
    • Submitted via mobile

    needs updating

    Stayed in June 2022

  • Reviewed: 26 June 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was advertised but given as a bottle of water and granola bar not much of an actual breakfast and we didn't figure it out until our final day where to get that much

    Handicap accessible and power friendly for my amputee husband and I brought our dog without a problem

    Stayed in June 2022

  • Reviewed: 24 June 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom King and Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    Cleanliness of floor and living room floor. But it is under new management from what I understand and I feel they will turn this location around with time.

    Beds were extremely comfortable and clean. Quiet at night . Staff was awesome.

    Stayed in June 2022

  • Reviewed: 21 June 2022

    7.0
    My stay was great!!
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 4 nights
    • Submitted via mobile

    If you come from out of town your family isn’t allowed to socialize around the pool area and grill area.

    Breakfast could have been served hot.

    Stayed in June 2022

  • Reviewed: 11 June 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • One-Bedroom King Suite
    • Stayed 3 nights
    • Submitted via mobile

    The shower water pressure was weak.

    Clean and highly recommended.

    Stayed in June 2022

  • Reviewed: 25 May 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted via mobile

    No actual breakfast, bag breakfast was not that good.

    It was a nice room. Clean. Only issue was air conditioner was not as cool as I would like. But the staff gave me a fan, this helped a lot.

    Stayed in May 2022

  • Reviewed: 24 May 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 3 nights

    We were approached two evenings by the same man who asked if I/we could give him a ride to get some food for his family. I felt very uncomfortable. Breakfast was disappointing as it was grab and go.

    Stayed in May 2022

  • Reviewed: 23 May 2022

    9.0
    comfortable
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted via mobile

    The bedrooms and bathrooms are a bit snug. You sacrifice roominess to have two bedrooms and a kitchen which is understandable. The rooms could be updated. Certain things (like the couch) were pretty worn and even had some damage. The sizable security deposit that Sonesta holds until checkout is a bummer. Its not a big enough deal to stop me from staying in the future but I imagine it would be a deal break for some.

    Amanda at checkin was so kind and a great help. Sonesta is a wonderful option for families or small groups as there suites offer two bedrooms within the room. Even has a small kitchen. The rooms are comfortable and clean.

    Stayed in May 2022

  • Reviewed: 22 May 2022

    8.0
    Very good
    • Couple
    • One-Bedroom King Suite
    • Stayed 7 nights
    • Submitted via mobile

    Shower pressure was low, and the garbage disposal didn't work

    Price and location.

    Stayed in May 2022

  • Reviewed: 9 May 2022

    7.0
    overall good. our first room was really bad. we went to the front desk and we were quickly given a different room and wa
    • Business trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 5 nights
    • Submitted via mobile

    under renovation….lots of wood rot areas and furniture at the end of life.

    location was very good. close to the airport and other key areas

    Stayed in May 2022

  • Reviewed: 4 May 2022

    9.0
    excellent. come here often
    • Leisure trip
    • Family with young children
    • Two-Bedroom King and Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    Room didn’t have everything that was listed. had to tell staff

    the home feeling

    Stayed in May 2022

  • Reviewed: 4 May 2022

    7.0
    Nice but not a repeat
    • Leisure trip
    • Solo traveller
    • One-Bedroom King Suite
    • Stayed 4 nights
    • Submitted via mobile

    The rooms need updated from early 2000s .Yellow is by far after this many years horrible. The bathroom is nice and everything worked well except sink in master get clogged ...probably needs cleaned down belpw

    The size of unit and having kitchen and internet

    Stayed in May 2022

  • Reviewed: 29 April 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted via mobile

    The sofas were very outdated an uncomfortable. Musty smell.

    Good price and location.

    Stayed in April 2022

  • Reviewed: 26 April 2022

    7.0
    good overall, great space and perfect for what I needed
    • Leisure trip
    • Group
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted via mobile

    had a rip in one of the couch cushions

    room size

    Stayed in April 2022

  • Reviewed: 14 March 2022

    9.0
    The only hotel I go to when I have a staycation.
    • Leisure trip
    • Solo traveller
    • One-Bedroom King Suite
    • Stayed 2 nights

    Breakfast was bagged due to COVID.

    Loved the stay and staff.

    Stayed in February 2022

Showing 1 – 25

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