11411 North Black Canyon Highway, North Mountain, Phoenix, AZ 85029, United States
#75 of 132 hotels in Phoenix
Guests' ChoiceBased on 257 hotel reviews
7.7Cleanliness
8.2
Comfort
8.2
Location
7.8
Facilities
7.9
Staff
8.6
Value for money
7.8
Free WiFi
8.3
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End of dialog contentReviewed: 9 May 2024
Debbie
United StatesWanted King bed got queen.
Did not have breakfast available
Stayed in May 2024
Reviewed: 29 March 2024
Michael
United StatesThe couch in our suite was very dirty and stained. We went to Target and bought a bedcover to cover couch while we were there. There was a moderate stain on living room carpet, which should have been cleaned before we came. The microwave door outer stripping was broken, but the microwave did work.
Location was excellent, accommodations were very good. We really enjoyed the hot tub and pool. The pool area was quiet and very relaxing Our suite was very nice and accommodating and in very nice condition overall. The staff and place was very nice.
Stayed in March 2024
Reviewed: 9 March 2024
Terhune
United StatesThe hide-a-bed was not comfortable for an adult. The refrigerator was making a lot of noise, but the helpful people at the front desk got us a different room for the remainder of our stay.
The people working at the front desk were genuinely nice, friendly and helpful.
Stayed in March 2024
Reviewed: 6 March 2024
Martin
United StatesLocation
Na
Stayed in January 2024
Reviewed: 9 February 2024
Belle
United StatesLimited parking at night
Access to free laundry facilities, friendly and helpful staff, comfortable, room was big
Stayed in February 2024
Reviewed: 8 January 2024
Catherine
United StatesRoom could have been cleaner.
Stayed in October 2023
Reviewed: 15 December 2023
Steve
United StatesFelt sort.of comfortable, but not completely
Stayed in December 2023
Reviewed: 18 October 2023
Adolfo
El Salvadorneed a sofa in the room and king beds
safe, clean ,free parking
Stayed in October 2023
Reviewed: 2 October 2023
Ashley
United StatesThe gentleman
Stayed in October 2023
Reviewed: 31 August 2023
Mason
United StatesThe tub in my room did not seal properly so I had to use a wash cloth to plug it. Told the gentleman at the desk and he said he could send someone up to fix it but I explained that it was fine.
Room was clean and the associates were polite and friendly.
Stayed in August 2023
Reviewed: 9 August 2023
Ules
United StatesNothing
Nice suite like a studio apt.
Stayed in June 2023
Reviewed: 21 July 2023
Lisa
United StatesI didn't like that they charged for parking. Not a resort. Not much for ammenities, lotion would be nice. Also, seemed like a truck stop and I was nervous in the elevator and hallway on 2nd floor. If I stay there again, I would feel safer on the first floor. The remote to my room was missing and the replacement didn't work but got it replaced a 2nd time for the 2nd day.
The place was clean and comfortable. I could come down to the lobby and get coffee.
Stayed in July 2023
Reviewed: 18 July 2023
Kim
United StatesThe first room air conditioner was broke so we had to move after we unpacked and was there for 3 hours
It was clean convenient location close to airport
Stayed in July 2023
Reviewed: 19 June 2023
Victor
United StatesNo breakfast on site
Decent room with great price
Stayed in June 2023
Reviewed: 6 June 2023
Marcia
United StatesVery nice motel. Would stay here again if in area.
Stayed in May 2023
Reviewed: 14 May 2023
Bethany
United StatesThe location is the only thing that I have to complain about. Obviously there is no fault on the hotel for this. It's just quite the pain to be on a frontage road and have to drive in loops to get to all the very close restaurants and shops.
Second time visiting this location. Kevin, working nights, is always the best. Funny, courteous, and efficient. Clean rooms always.
Stayed in May 2023
Reviewed: 28 April 2023
Jayla
United StatesI don’t like how they don’t include the $100 deposit or the $5 a night parking fee on the booking even after you confirmed your stay!
I liked how affordable it was, especially providing a kitchen. A nice and quiet place!
Stayed in April 2023
Reviewed: 21 April 2023
Karen
Canadanothing.
the kitchen area with plates and bowls, cutlery, glasses. it was very much to have the kitchen. the laundry area.
Stayed in March 2023
Reviewed: 9 April 2023
Patricia
United StatesWe weren't able to get any ice as the icemaker wasn't working in the fridge, and they didn't have any other way to get ice.They had to wait to get a part for it. We also had to have the TV remote exchanged.
The room was good-sized. The bars in the bathroom were a big help for the handicapped person we were visiting. We wanted a first-floor room and was able to get one. The staff was nice and helpful when we ran into things that didn't work as they should.
Stayed in April 2023
Reviewed: 24 March 2023
Bernis
United StatesThe property is not as vibrant in person like it is in the pictures.
I enjoyed our room. It was reasonably priced and had was the perfect size for my family of 4. The workout room was clean and had a variety of exercise equipment for me to workout with.
Stayed in March 2023
Reviewed: 16 March 2023
Kelly
United StatesNo breakfast. Non working remote. 1 spoon. Run down corridors.
The place was surprisingly quiet given that it was right next to the freeway. Good parking.
Stayed in March 2023
Reviewed: 3 March 2023
Joann
United Statesbed was very firm
just coffee and a snack shop that you could buy small items
Stayed in February 2023
Reviewed: 21 February 2023
Ruthanne
United StatesI little high-priced
friendly staff. Comfortable bed. I large refrigerator and large bathroom.
Stayed in February 2023
Reviewed: 27 January 2023
Susie
United StatesThe new owners are letting the place run down somewhat. Especially the chair in my room which was clearly in need of repair. Also it would have been nice to have some information in the room either about the hotel or where to eat etc.
I have stayed at this hotel several times when it was Candlewood Suites. I like the fact that each room has a functioning kitchen. The bed was very comfortable.
Stayed in January 2023
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