11411 North Black Canyon Highway, North Mountain, Phoenix, AZ 85029, United States
#78 of 132 hotels in Phoenix
Guests' ChoiceBased on 248 hotel reviews
7.6Cleanliness
8.1
Comfort
8.2
Location
7.8
Facilities
7.9
Staff
8.5
Value for money
7.9
Free WiFi
8.2
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End of dialog contentReviewed: 5 July 2023
Rita
United StatesEverything was perfect
Everything was so nice and clean!
Stayed in July 2023
Reviewed: 26 June 2023
Richard
United Statesthat my trip was shortt and had to go
that it had complimentary washer and dryers where you book a time for yourself to have washroom entirely to yourself
Stayed in May 2023
Reviewed: 14 June 2023
Moreno
United StatesBig room, very clean and very comfortable.
Stayed in May 2023
Reviewed: 13 June 2023
Alan
United StatesIt’s all non smoking
was like an apartment away from home
Stayed in June 2023
Reviewed: 13 June 2023
Jennifer
United StatesCharge for parking and didn't disclose at booking only at check in
Free Laundry
Stayed in June 2023
Reviewed: 9 June 2023
Michelle
United Statesit smelled like weed on our floor and in the elevator the entire time we were there. and the pool was a little gross - it had lots of trash and beer cans in it.
The staff was so friendly and accommodating and the room felt clean.
Stayed in June 2023
Reviewed: 6 June 2023
Angelita
United Stateseverything! ask of the staff is amazing
Stayed in June 2023
Reviewed: 2 June 2023
Kami
United StatesThe location… Literally could have been told it was homeless central and also used by many ppl as an apt
It was clean and the room was big
Stayed in June 2023
Reviewed: 14 May 2023
Claire
United StatesDidn't like that parking cost a extra $5 Pull out bed had no sheets blanket or pillow in the room When I called the front desk they would not bring it up to the room He told me I had to come to the front desk to pick up Didnt appreciate that since I walk with a cane and it was hard to do
Bed was comfy and room was clean
Stayed in May 2023
Reviewed: 27 April 2023
Teisha
United StatesEverything! The place smelled like smoke and weed. They tried cover the smell with apple cinnamon spray, which only exacerbated it. The coffee was atrocious. The room was terrible. The sounds were annoying.
Nothing
Stayed in April 2023
Reviewed: 24 April 2023
Susan
United StatesHallways smell like pot and cigarette smoke. No fan in bathroom. Patched over walls in bathroom, mold coming through and mold around edge of tub. Loud people inside and out. My friend in identical adjoining room paid $200 less than me for the same amount of time!
Bed was comfortable
Stayed in April 2023
Reviewed: 14 April 2023
Dan
IsraelThe bad smell of the room, arbitrary collection of kitchenware, noisy air conditioner and refrigerator, no water kettle, shower water tap free and falling all time, shower head clogged and producing jetty streams, drainage clogged, water in toilet seat sometimes too high for men, no bathroom floor rug/towel.
Nothing
Stayed in April 2023
Reviewed: 6 April 2023
Michelle
United StatesStaff was rude and not very helpful. Toilet was leaking when flushed. Room poorly stocked.Tub missing fixtures. Room smelled of cigarette smoke. Stay was not pleasant. Will not return.
The bed was comfortable. Room was cleaned well.
Stayed in April 2023
Reviewed: 6 April 2023
Elaine
United Stateshomeless people on property & facilities need updating
access to the Highway
Stayed in March 2023
Reviewed: 3 April 2023
Jimena
United Statesn/a
Clean, and good customer service.
Stayed in April 2023
Reviewed: 24 March 2023
Muhyee
United StatesIt's been three weeks and I'm still waiting for my deposit to be returned. ?? Ice machine.
I thought it was secluded properly secured and the amenities were to my liking .
Stayed in March 2023
Reviewed: 15 January 2023
Brandy
United StatesThe location, the noise, the pets barking and the bed isn’t that comfortable.
The staff
Stayed in November 2022
Reviewed: 27 December 2022
Eduardo
United StatesThe room smelled like cigarette smoke really bad even though it was a none smoking room.
The price was ok.
Stayed in December 2022
Reviewed: 8 December 2022
Audace
United StatesNothing
Everything was fine 🙂
Stayed in December 2022
Reviewed: 4 December 2022
Latney
United StatesMake sure housekeeping is doing their jobs and cleaning the rooms and making sure there are clean linen and fresh towels prior to the guest's arrival. Preventative maintenance and renovations are needed at this property.
The location was fine. The hotel is conveniently located near shops and restaurants.
Stayed in November 2022
Reviewed: 17 November 2022
Helmut
GermanyNo breakfast at all. Bedsheets dirty, not ironed, looked like they had not been made. Carpet dirty.
Stayed in November 2022
Reviewed: 25 October 2022
Cynthia
United StatesThe property is well maintained and the smell was amazing! Fall was in the air!
Stayed in October 2022
Reviewed: 27 August 2022
Lavonn
United Statesoutdoor pool
how nice and neat the room looked.
Stayed in August 2022
Reviewed: 26 August 2022
Joshua
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 21 July 2022
Bryon
CanadaSketchy people around. Kind of hard to find. Baby roach in the bathroom.
Relatively quiet.
Stayed in May 2022
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