Room was small and the pull out bed was not conferable.

Food was good and had several options.

Stayed in October 2022

nothing

Everything

Stayed in September 2022

everything went well including front desk and room. Breakfast was good.

Stayed in August 2022

A little outdated in areas

Staff was always very accommodating and quick to respond to any needs

Stayed in August 2022

no body wash or hand soap no tissue no towels

comfortable bed

Stayed in August 2022

Location Clean Price

Stayed in July 2022

N/A

Excellent customer service! Big clean room and great location. All of the above!

Stayed in July 2022

Breakfast super. Enjoyed each day. Used the pool very satisfied.

Stayed in July 2022

very clean and comfortable room. staff was great, very nice and welcoming. breakfast hours and breakfast itself was amazing. will definitely be back

Stayed in July 2022

The bed was not very soft. I woke up often at night.

Latisha, the night manager, was so friendly and a joy to work with. The breakfast was terrific—a great selection of various foods. Everything was hot and well made. I loved the waffle bar.

Stayed in July 2022

The eggs were southwest 4 out of our 5 nights there and we liked the plain egg and cheese omelettes so it was disappointing that both options were not available each day.

easy on and off to I95, the room was clean and large. IT was also quiet at night for sleeping, we were on the 5th floor which was great.

Stayed in June 2022

The bed in our room was hard and extremely uncomfortable. My husband and I both tossed all night and experienced hip and lower back pain the next morning.

The hotel was clean, the staff was friendly and the breakfast was good.

Stayed in May 2022

Nothing

Everything

Stayed in May 2022

cleanest and it was so close to expressway

everything was clean and soon as you walked in everyone greet you

Stayed in May 2022

The room was super clean

Stayed in May 2022

It was dirty. Our room smelled. The bathtub had a slow drain and water bugs.

Stayed in May 2022

There was construction going on, on the floor I was given, where paint fumes ,dust from carpets being pulled up , hammering from carpets being laid, stepping over old pulled up carpet ,stepping over painters painting, no caution signs placed anywhere at anytime when there could have been nails still stuck in carpets or tripping over carpets thrown outside of the rooms , as a result of the paint fumes my sister asthma flared up ( this being the same lady who upon our arrival an ambulance was called from the hotel from her breathing failure, which I'm sure an incident report should be available for your review) and the constitution was being done for 3 days of my 4 day stay and never was I offered the opportunity of a room change,or anytype of accommodations for my inconvenience, also if these people knew they were remolding, why was this even an option for any guest? and if it were an option the guest should have been given a choice to be placed on this floor? Per my observation it appeared there were no other guest on that floor (first floor)where my sister and I were placed Also my bathroom tub was clogged up something terrible. (Room 108) and when I asked for an extension on my room I was told there were no rooms available,,even though from history of my stay I've been getting extensions of this room for the last 2 days, why wasn't I asked if I needed another night before booking my room out? Just out of courtesy of my being inconvenienced the entire stay I hope that something is offered to me as an incentive to continue being a guest of Bonvoy Hotels. My pink dress came up missing off my bad when as a rule at all hotels "if there is something on the beds the housekeepers are not too touch the beds", whereas both beds were made upon our return and my dress was missing and is still missing today. 5/4/2022. And now for breakfast guest are being served undercooked bacon( pork).

The location for the business I was here to take care of

Stayed in May 2022

Great

Great

Stayed in April 2022

As stated above, I was totally disappointed when I arrived and it was too late to find another place to stay. There were stains on the carpet in room 201 as well. I didn’t want to even ask what those could have been. Again, overall, just upset at the amount of money I paid for the short amount of time I spent there. I expected so much better.

The breakfast didn’t measure up to what I paid overall. The room was very dirty and carpet smelled. The furniture smelled. The tub was dingy and the water fixture has calcium buildup in it. The hallway carpet smelled. I paid way too much for this room for the way the entire hotel looked. This place was pieced together on the inside and really made over nicely on the outside.

Stayed in April 2022

The rooms were pretty dirty and the lamps and nightstands were all banged up. Had to ask 3 times for new sheets and covers the 2nd night. Both the pool and gym were very small and the breakfast food was very basic and okay. For $200 a night you would think it was a bit cleaner and excellent service.

The location is what made my family stay here. We were in Boca for a wedding and the hotel was 15 minutes from everywhere that we needed to be during our stay.

Stayed in April 2022

Room had ants on counter. Bed was lumpy and uncomfortable. If my wife was with me we would not have stayed here.

Pool and breakfast were good..

Stayed in April 2022

Everything was perfect

Can't complain. Staff was very helpful and attentive.

Stayed in April 2022

the smell and dirtying

location and to offer a breakfast

Stayed in April 2022

The bed in room 420 was awful I was Informed that they were new. Didn't believe it for one minute because the bed was making lots of noise. I informed them of this and he gave me the above answer. There were stains on the carpet and couch. This hotel wasn't worth the money I paid. The elevators need to be fixed, remodeled or replaced very much outdated. We should have went somewhere else!

Location

Stayed in March 2022