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Reviews of Super 8 by Wyndham Chicago/Rosemont/O'Hare/SE 2 stars

3160 North River Road, River Grove, IL 60171, United States

#1 of 1 hotels in River Grove

Guests' Choice

Review score

Based on 240 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.2

  • Comfort

    6.5

  • Location

    6.7

  • Facilities

    6.2

  • Staff

    6.9

  • Value for money

    6.4

  • Free WiFi

    6.1

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Showing 1 – 25

  • Reviewed: 6 December 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The only issue I didn’t like is the room I was staying in the door was a little small and had to much air flow coming thru from outside. But overall the cleanliness and size of the room was perfect!

    The location was perfect. Not to far from stores or the even I was attending.

    Stayed in December 2023

  • Reviewed: 26 September 2023

    7.0
    Ok
    • Leisure trip
    • Solo traveller
    • King Room - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    They should do check out later then 11 lots of people check in late is to pricey.. should have late check out for same price

    Smoking room

    Stayed in August 2023

  • Reviewed: 23 September 2023

    6.0
    It was a room to sleep in.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Every linen had some sort of stain on it. Black spots on the towels and sheets, and red stain on one of the pillowcases. Tons of cobwebs on ceilings. Toilet was loose, made me nervous. Room had a smell like the previous stay had smoked in it.

    Mattress was comfortable, A/C worked great, floor was clean.

    Stayed in September 2023

  • Reviewed: 26 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights

    Nothing that stands out, you get what you pay for. All in all, cheap and cheerful.

    Breakfast was very good for a modest place. Beds were comfy. Our Stay was quiet.

    Stayed in June 2023

  • Reviewed: 8 July 2023

    5.0
    2.5 out of 5 🌟. Could have been 4 🌟 if some areas of the room had been cleaned better. 🤔
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The first room had a bad musty odor, we had to be moved to a different room. The second room was way better. There was no foul odor, but it was not cleaned well. The mirrors must have been cleaned with a dirty rag. Only half of the mirrors here wiped down, but there were bad dirty streaks where they were wiped. The floor outside the bathroom was covered with something sticky, we had to use some of our guest towels to wipe up the floor. The bathroom was missing the hair dryer too. I would have to say that the cleaning staff may need better training, but there should be inspections after a room has been declared clean and ready for the next guest(s).

    The front desk staff was very courteous and helpful. The same can be said for the breakfast bar attendant.

    Stayed in June 2023

  • Reviewed: 4 July 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Needed someplace to stay as flight was cancelled. Was hard to get to as its on the opposite side of the airport. Place was clean.

    Stayed in June 2023

  • Reviewed: 19 December 2022

    7.0
    In general, it was good. Only the noisy guests late night that disturbed us a lot.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Guests in other rooms were too noisy late night.

    it provides what it offers.

    Stayed in December 2022

  • Reviewed: 6 September 2022

    6.0
    Apt for small stay
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    No drinking water availability, and shower was okay, but could be better

    Comfortable beds and apt room service

    Stayed in September 2022

  • Reviewed: 5 September 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    One small pillow. No pressure in the shower. Sink drain was slow. Iron was broke. Need coffee in the room. Better breakfast options.

    The cost to stay. Location

    Stayed in September 2022

  • Reviewed: 27 July 2022

    6.0
    Overall, for what I needed at the moment, it was satisfactory. But improvements could be made.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 4 nights

    There isn't an continental breakfast. Don't advertise as to having one. Very cheap muffin offering and the coffee could be much better. Bathroom tub was very slick. Could use some rubber stripping of some sort. Carpet was a little sticky and the room was somewhat musty.

    The room was comfortable, property was quiet. The king sized bed was relaxing.

    Stayed in July 2022

  • Reviewed: 5 July 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness about what you’d expect for budget. Construction was underway which wasn’t stated anywhere and they start jackhammering at 9am. Breakfast was coffee and prepackaged mini muffins.

    Located close to area we needed and low cost. Beds were pretty comfy

    Stayed in July 2022

  • Reviewed: 7 June 2022

    6.0
    Regular.
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights

    As I had mentioned before.

    There was a terrible smell into the room. It looked like someone had smoked inside. Terrible breathing experience. Also, the ad said continental breakfast was included, but, was really unsatisfactory to see the coffee with a little packet of bread instead.

    Stayed in June 2022

  • Reviewed: 4 June 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    located on busy intersection, some things like shower did not work right, breakfast was only about coffee and packed little muffins for three days in a row. not even tea

    price was ressonable

    Stayed in May 2022

  • Reviewed: 25 October 2021

    6.0
    So so
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No breakfast, the staff was rude, and room was not very clean

    They were somewhat friendly and we not on our butts right at 11 when it was checkout like most places.

    Stayed in September 2021

  • Reviewed: 19 September 2021

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    My room smelled. The carpeted floor was very dirty. It felt gross to walk on. I knew to hand the staff my DL and credit card but they never really never spoke to me

    The Mattress was soft

    Stayed in September 2021

  • Reviewed: 24 August 2021

    6.0
    THE STAY DID NOT FULLFILL MY EXPECTATION.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    THE CLEANLINESS. TOWEL WITH MANY SPOTS.

    LOCATION

    Stayed in August 2021

  • Reviewed: 7 August 2021

    6.0
    Still good.
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Dirty.No breakfast i chose this because breakfast included online.They should have updated that.

    Online it shows breakfast included but when we came here no breakfast.

    Stayed in August 2021

  • Reviewed: 21 July 2021

    7.0
    Comfortable, affordable,close to the Airport
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No complaints. We had a nice stay.

    Just what we we’re looking for. A hotel that was Close to the airport and Affordable. Quite,comfortable beds,clean and free breakfast! We have no complaints about this place.

    Stayed in July 2021

  • Reviewed: 6 June 2021

    7.0
    Affordable price, clean room, friendly staff.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 3 nights

    if they keep clean in front of the room that would be better to look.

    Room was spacious, bed was clean, every day they are cleaning the room. Due to COVID there is no breakfast available but they are proving coffee.

    Stayed in June 2021

  • Reviewed: 1 April 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    It’s good

    Stayed in March 2024

  • Reviewed: 15 March 2024

    2.0
    The property manager has the best job in the whole world.
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    - The room was smelling mold. - Furniture had holes on it and weird dark stains. - Bed sheets and pillow covers had blood stains, the blanket had holes on it. - The carpet floor had several burn areas (possibly cigarette burns) btw room is supposed to be smoke free. I actually bought some bed sheets at Costco so I could sleep the night. When I spoke to staff about modifying the reservation from 3 days to a single one (they have a 1 night cancelation policy) few things happened: - Booking said they need to contact the property to shorten the stay, but the property never answered the phone or email for the past 2 days. - Staff member has very specific orders to never call or contact the manager after 6 pm. - Manager only works between 1 and 3 pm and doesn't read emails ( I wish my job was like that). Don't wait for the manager or else they will charge you another stay. - Property charge the full stay at check-in, not check-out, so any modification means reimbursement. - Property cannot modify or cancel stay because it was made via booking. - Booking.com cannot modify or cancel the stay without contacting the elusive manager. Calling Windham booking (parent company of Super 8) and escalating the issue a few times, drove me to their care team and they were the only ones able to take ownership of the issue and provide me with some hope I ever get my money back for the last 2 days after my check-out. I still don't have my money back after my check out and I am still waiting for Booking.com to be able to reach the property management and shorten my stay to a single day. Apologize for not posting any photos, as it will make my review 18+ view rating.

    Wifi was actually decent

    Stayed in March 2024

  • Reviewed: 21 January 2024

    10
    Great
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Happy with everythinggreat

    Everything was great

    Stayed in January 2024

  • Reviewed: 5 January 2024

    2.0
    Saturday and Sunday were good but Monday was the worst
    • Leisure trip
    • Group
    • Studio Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    On Monday 1 the room next was Extremely loud and the staff said they talked to them and the people still put the music loud to the point I had to leave because I had to get up to leave early to drive back to Wisconsin so basically I drove back with no sleep .

    The room was clean and comfortable beds.

    Stayed in January 2024

  • Reviewed: 15 December 2023

    10
    Friendly n clean environment
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Clean

    Nice

    Stayed in December 2023

Showing 1 – 25

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