The shower and beds were amazing!

Stayed in October 2021

Everything:) my very favorite hotel. Designed impeccably and staff is incredible.

Stayed in September 2021

Everything!

Stayed in October 2021

Location, location, location! The hotel was close to all of our activities! The spa and pool are not to be missed either- what a great girls weekend!

Stayed in October 2021

The staff and amenities were 5 star. I have stayed in many hotels in my life and every detail was considered. My three girlfriends and I walked everywhere - excellent location!

Stayed in October 2021

Lunch at Travelle restaurant was very good. Service was a little slow.

Breakfast in the Clubroom was excellent. Spa was exceptional. Dinner at Travelle Bar was excellent.

Stayed in September 2021

My only criticism is that I called ahead of time five times to get some information, and I was promised calls back and never received them.

Stayed in August 2021

Limited menu in the restaurant. Does not allow room service for us right now.

The cleanliness of the rooms as well as the size of the bathroom I and it’s amenities.

Stayed in August 2021

I loved everything! No complaints!

This hotel is nothing short of amazing! The staff here are experts in customer service! There wasn’t anything we wanted that wasn’t provided! It’s the attention to details for me! The location is convenient being close to the river walk. The Langham Club outshines other hotels with club access offering all day refreshments and fantastic views. I’ve been to some hotels where the clubs close between meals or have limited options on the weekends. Not here! Did I mention the breakfast omelette station! Delish! Then there’s the private cinema suite and the pool! I didn’t want to leave! This is my new standard that all 5–star hotels have to meet to compete for my patronage!

Stayed in August 2021

Lack of drawer space in room

Loved the pool and staff throughout hotel

Stayed in August 2021

Excellent hotel. Well located. Excellent staff. Highly recommend.

Stayed in June 2021

There are no corner rooms, or rooms with unobstructed views with two queen beds.

Everything was excellent, the restaurant was excellent, the spa and spa treatments were exceptional, the staff did everything possible to make our stay enjoyable.

Stayed in July 2021

The location and the luxury

Stayed in May 2021

Storage space for clothes More drawers needed A luggage rack to open suitcases is needed More movie channels. Maybe Netflix option? Otherwise wonderful.

I liked the pool and rooms and amenities provided Jason arranged a small cocktail gathering for me which seemed impossible at first, since the bar and restaurant were closed due to lack of staff; but with creativity he did it, and it was elegant.

Stayed in June 2021

Excellent hotel. Large rooms. Great location. Helpful staff. Our favorite among 5 star hotels in Chicago.

Stayed in June 2021

Breakfast was amazing

Stayed in May 2021

Meticulously clean, staff very courteous, concierge responsive, fab location. Convenient and tasty in hotel restaurant. Fabulous luxury in Chicago.

Stayed in May 2021

The unsolicited wake up ring from the pre set phone at 7 am twice

the rooms were nice and comfortable except a loud pre set wake up call left on from previous guest at 7 am

Stayed in May 2021

Customer service experience was awful

The staff did not help at all with the problems I had they say they have excellent service and it’s just lip service - stay away

Stayed in February 2024

Long wait to check in … very long wait to get a duplicate key. No room service past midnight. No house car. No key required to get to guest floors anyone can walk up. Overall, this is a very decent hotel but far from five stars I would say it’s comparable to the Lowe’s or LondonHouse. I stay in five star hotels in Chicago 30+ nights a year normally the Four seasons I will say other than the front door staff this hotel does not meet the standards in any category compared to any other five star hotel in the city. Waldorf Ritz Trump St Regis Park Hyatt Fourseasons all much much much better!

Front door staff is the best in the city. They immediately make you feel welcome and the blue suits give a great old school Chicago vibe. Great pillow menu with sleep machine available. Bathroom was nice. Size and view from the Riverview suite were good.

Stayed in February 2024

Overpriced for that kind of hotel and service. The staff was unable to present us an invoice a day prior to departure. Only the manager knew how to extract it from the system. They leave trainee receptionists alone at the front desk and they are totally overwhelmed.

Good location, nice rooms.

Stayed in October 2022

Our overall stay at the Langham was good. We arrived after a 16-hour flight from Australia and were exhausted, with all due honesty all we expected was to shower and be able to rest promptly, however this was limited by a delay during our check in, as the room was not ready. We waited for about half an hour. Hotel staff quickly attended to this and provided us with a card to access their club lounge while we waited.

clean facilities

Stayed in October 2022

don’t use Valet. they damaged our car then denied responsibility. had proof but they chose to side with valet vs. customers. basically just employees no one focused on maximizing customer experience.

Stayed in October 2022

staff was not the best. told us we would have champagne and chocolate covered strawberries and we got neither. we ordered a pizza and they didn’t bring it to our room until we called the front desk.

fantastic property. gorgeous accommodations and finishes. room was beautiful

Stayed in August 2022

The food was uncovered when it arrived. The pastry basket was stale and old.

Room service was not good.

Stayed in May 2022