285 East Hospitality Lane, San Bernardino, CA 92408, United States
#7 of 29 hotels in San Bernardino
Guests' ChoiceBased on 522 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
8.5
Facilities
8.5
Staff
8.6
Value for money
8.2
Free WiFi
7.7
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End of dialog contentReviewed: 18 April 2024
Faalelei
United StatesEverything is closed too early
Freeway close by
Stayed in April 2024
Reviewed: 8 April 2024
Cuiling
ChinaI booked with breakfast, but I was told in the cafeteria I needed to pay because my booking was not breakfast included. It's noisy at night as the elevators go up and down. The room is pretty small.
They provide gated parking.
Stayed in April 2024
Reviewed: 29 March 2024
Maria
United StatesTheir card acceptance policies suck !!!
Stayed in March 2024
Reviewed: 28 March 2024
Johanna
United StatesThe staff
Did not like it at all, staff was rude and cancelled my booking.
Stayed in March 2024
Reviewed: 21 March 2024
Thompson
United StatesFalse advertisement or the information given online needs to be updated and your staff needs to be attentive. We reserved a room that had breakfast. After paying for the full price with breakfast included me and my two little children were denied the meal and told we had to pay an additional 15 per meal. Upon check in we asked about breakfast and the staff told us the times and location of breakfast. We were never told or asked otherwise we were led on to believe (even after asking) that we had breakfast included.
The cleanliness was great and the property was beautiful with a lot of outside patio areas.
Stayed in March 2024
Reviewed: 17 March 2024
Rosie
United StatesNothing
Everything was good..staff was really friendly and the free cookies are amazing🥰😋
Stayed in February 2024
Reviewed: 20 February 2024
Liliana
United StatesPaying for parking, even though you were a guest. Cookies were terrible
Stayed in February 2024
Reviewed: 19 February 2024
Jaime
United StatesThe breakfast was very minimal not many options as well as the bread and waffles were very hard and dry. Drink selection was ok maybe add apple juice and free coffee. Other than that staff was great hotel room was super clean but would upgrade shower curtains bc water gets out very easy
I loved the staff very friendly I think everyone that I saw that worked there said hi or asked if I needed anything. Was a little lost and one of the maids helped me find my way
Stayed in February 2024
Reviewed: 19 February 2024
Juan
United StatesEverything location clean nice personal
Stayed in February 2024
Reviewed: 19 February 2024
Cesar
United StatesN/A
Everything was awesome and clean
Stayed in February 2024
Reviewed: 17 February 2024
Tania
United StatesThe bed was making too much noise
Was clean
Stayed in January 2024
Reviewed: 13 February 2024
Joseph
United StatesThe military discount isn't accurate. Veterans are not given the same discount as active duty, but veterans are mentioned in the military discount. Instead, veterans get of the friends and family rate. So that was disappointing. But other than that, our stay was wonderful
Stayed in January 2024
Reviewed: 22 January 2024
Michelle
United StatesThey charged me for a broken mirror which I didnt break, it could have been a setup for an incident before me. It was a bad experience.
Stayed in January 2024
Reviewed: 19 January 2024
Lauren
AustraliaLarge room, blockout curtains. Clean.
Had the best night sleep here after being 8 days into our holiday. Rooms quiet, room temperature perfect.
Stayed in January 2024
Reviewed: 18 January 2024
Richard
United StatesThe room was not properly clean. There were dust on the TV screen and on top of the TV towels, dirty towels with left in the room.
The people at the front desk were nice courteous
Stayed in January 2024
Reviewed: 14 January 2024
Kathleen
United StatesRestaurant was fabulous! For a hotel restaurant the food was delicious and very reasonably priced.
Stayed in January 2024
Reviewed: 30 December 2023
Dr
GermanyFraud: At reception the booking at booking.com at 250€ was not accepted. He said he wants 150$ extra for the 2 nights stay. I didn't accept. He said cancelation is no problem. But he charged me 100$ extra on my credit card without telling me. Very bad experience for me. Never again booking this hotel. Therefore only 1 star.
Stayed in October 2023
Reviewed: 11 December 2023
Vince
United StatesEverything
Stayed in December 2023
Reviewed: 22 November 2023
George
United StatesLocation was very good many restaurants to have your meals.
Did not have breakfast that day just coffee
Stayed in October 2023
Reviewed: 15 November 2023
Elizabeth
United StatesEverything was amazing
Loved it
Stayed in November 2023
Reviewed: 5 November 2023
Eugene
United StatesStaff cleness
Stayed in November 2023
Reviewed: 5 November 2023
Armand
United StatesRooms were very nice and up to date. Staff at the front desk were very helpful and polite. Person taking care of the room was exceptional helpful.
Stayed in November 2023
Reviewed: 2 November 2023
Oscar
United StatesPretty big room comfy bed
Stayed in October 2023
Reviewed: 31 October 2023
Luis
United StatesNothing
This was my first ever stay in California and it was exceptional I loved the location and how nice the facilities were great value also!
Stayed in October 2023
Reviewed: 28 October 2023
Sin
United StatesThe floor manager was very rude.
The manager at the front desk was very helpful. She helped us with the check in when there was an issue with booking.com.
Stayed in October 2023
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