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Reviews of TownePlace Suites by Marriott Ontario-Mansfield 3 stars

1125 Guest Court, Mansfield, OH 44906, United States

#4 of 15 hotels in Mansfield

Guests' Choice

Review score

Based on 52 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.8

  • Facilities

    8.5

  • Staff

    9.1

  • Value for money

    7.5

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Showing 1 – 25

  • Reviewed: 5 August 2023

    9.0
    My stay was a great experience.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    The price is kinda expensive.

    Easy check in, comfortable beds, clean

    Stayed in July 2023

  • Reviewed: 23 June 2023

    8.0
    Excellent staff
    • Leisure trip
    • Group
    • King Studio
    • Stayed 1 night

    Breakfast was only until 9am and we like end time of 10 am.

    The breakfast had great options and the staff was very friendly.

    Stayed in June 2023

  • Reviewed: 22 November 2021

    8.0
    Very good
    • Business trip
    • Group
    • King Studio
    • Stayed 9 nights

    The lack of restaurant in the hotel or near the hotel

    Stayed in October 2021

  • Reviewed: 28 October 2021

    9.0
    Everything needed for a nice weekend trip.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night

    Nothing I can think of.

    I liked the size of the room and the mini-kitchen area.

    Stayed in October 2021

  • Reviewed: 10 August 2021

    7.0
    Nice Place - some drawbacks
    • Family with young children
    • King Studio
    • Stayed 4 nights
    • Submitted via mobile

    King Suite w sofa bed was way too small for 3 people. When you pull out the sofa bed, you could not walk between it and the King. In addition, the sofa bed was not comfortable. So, we had to put sofa bed mattress on the floor. Still, you could not walk from one side of the king bed to the bathroom without walking on the mattress. Pool was not open (no water in it), but we did not know that beforehand. Traffic on Rt 30 kept me awake the first night. Ask for room on west side of building.

    Clean. Bed was comfortable. Efficiency kitchen was great and well equipped. Nice common patio with 2 huge grills and you can borrow the grilling utensils. Great closet. Drawers to put stuff in.

    Stayed in August 2021

  • Reviewed: 27 May 2024

    10
    I came to town to buy a horse and it made my trip to have such a wonderful place to stay.
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Nothing. Everything was wonderful!

    The staff was unbelievable. So nice and very knowledgeable about the area and help with restaurants.

    Stayed in May 2024

  • Reviewed: 6 April 2024

    10
    It was nice
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    The bedrooms didn’t have smart tvs so you couldn’t watch Netflix or anything

    It was quite and clean

    Stayed in March 2024

  • Reviewed: 25 May 2023

    6.0
    Holliday Inn Express will for sure take away from this location.
    • Leisure trip
    • Solo traveller
    • One-Bedroom Suite
    • Stayed 4 nights
    • Submitted via mobile

    the billing and continual charges to the credit card is VERY annoying.

    the property is nice, but seems like it may have been rushed in the finish department.

    Stayed in May 2023

  • Reviewed: 18 December 2022

    10
    see above
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    I would liked some disposable cups for the coffee in the room.

    The little touches made the stay very comfortable. Soap, shampoo, and conditioner in the shower. The mint on the bed. The cleanliness of the room and bathroom.

    Stayed in December 2022

  • Reviewed: 31 October 2022

    10
    I had a great stay and plan on staying at this hotel every time I’m in the area.
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    Everything was great.

    Stayed in October 2022

  • Reviewed: 21 October 2022

    10
    convenient. comfortable and friendly
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    pet friendly. multiple rooms location

    Stayed in October 2022

  • Reviewed: 20 July 2022

    6.0
    Aggervating at first then good
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 4 nights
    • Submitted via mobile

    1 staff member didn’t even try helping & I don’t like being lied to when I called a few times and directly asked how much everything would be. I wont be staying there for inkcarnation again i know that much.

    Okay listen I called a week ahead and asked exactly what was my amount to put on my card and they told me 1600 but tax itd be 1800. Well when we got there it was OVER 1900 because no one told us $20 a night for holds. i have went to alot of hotels and never done this so because they tried taking more then what i had it locked up my PayPal card and that blonde dude said nothing he can do we had to SLEEP In Our CAR! until I could call PayPal at 9am and finally the manager helped us. Now that manager was AMAZING he not just helped he upgraded our room to a suite BUT unless they also discounted our rooms idk how 2 rooms was 702 but 3 nights was 1900 don’t make sense does it? So just be careful if you go to this hotel. It was awesome once we got in and stayed but before and the prices was not!!

    Stayed in July 2022

  • Reviewed: 9 May 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    location

    Stayed in May 2022

  • Reviewed: 2 May 2022

    10
    nice stay
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    nothing

    location was close to highway, shopping, and restaurants.

    Stayed in May 2022

  • Reviewed: 25 April 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    Toilet paper was missing from the room. Phone did not work. He said there was a storm and they haven’t had time to fix them. So we couldn’t call the front desk to get more toilet paper.

    Stayed in April 2022

  • Reviewed: 16 April 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    A ways off the highway. Pool was closed

    Very nice staff. Beautiful place. Good breakfast.

    Stayed in April 2022

  • Reviewed: 9 March 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Very comfortable

    Stayed in March 2022

  • Reviewed: 14 February 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    The room size, although the room was amazing it was also kinda crammed.

    The room was very nice and welcoming, it was quiet, definitely coming to stay again sometime.

    Stayed in February 2022

  • Reviewed: 31 January 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    1 roll of toilet paper....only one entrance into the whole building operational, no pool, no hot tub, no washer or dryer.....they were all broke.

    It was clean, quiet

    Stayed in January 2022

  • Reviewed: 26 December 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Clean, quiet, friendly staff, location, and value.

    Stayed in December 2021

  • Reviewed: 29 August 2021

    5.0
    Nice but moldy
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Everything was fine except the mold! The a/c i believe has a mold growing in the duct system because the smell of mold in the room was overpowering. The room itself was nice and clean but had a masked fragrance when we first arrived. The mold soon took over. I told the desk clerk upon departure, I can only hope it was relayed to your maintenance crew. We were in rm. 307. Fortunately I am a fairly hearty soul and it got late, I didn’t want to make a fuss. But for someone who is not as hearty as myself, you could have a serious health issue on your hands. On a separate tangent, the lovely lady ( I’m thinking Rosie?) who helped us with our breakfast service on sat morning was the best! Couldn’t have been nicer if she tried, went over and above to do whatever she could for us. Hang on to her, she’s an asset to your door.

    Stayed in August 2021

  • Reviewed: 19 July 2021

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    The price and the bed. Also the pool was out of commission.

    The staff

    Stayed in July 2021

  • Reviewed: 25 June 2023

    10
    It was a great place to stay. Just pricey.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    The price

    Close by most stuff to do.

    Stayed in June 2023

  • Reviewed: 29 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in January 2024

Showing 1 – 25

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