Cost to park

It was beautiful

Stayed in May 2024

Shower was gross needs to be cleaned badly

Stayed in February 2024

Only option for parking was valet which added to overall expense.

Beautiful, historic property.

Stayed in October 2023

Heating system was loud in the room

The architecture!!!

Stayed in November 2023

Understaffed (not surprising today). Hallways and stairways had not been cleaned for a very long time (understaffed?) Parked our car valet and they had no one to get it out for us to leave. They called another hotel to have someone come get it for us. we had a second key and could see our car so we retrieved it, loaded our belongings and then waited to get our second key.

Location. My husband is a train fanatic!

Stayed in January 2023

little bit expensive

beautiful building and great location

Stayed in November 2022

our first room was extremely noisy due to racing of crotch rockets

the property was beautiful, comfortable and accommodating.

Stayed in August 2022

Very small bathroom in our room.

Beautiful building, nice staff, bar with shuffleboard.

Stayed in August 2022

when we arrived we were advised that only a queen room was available when a King room had been booked and confirmed. was advised that through a 3rd party meant no guarantee of what we had booked. Eventually after asking to speak to a manager they said they had upgraded us. however in my opinion the king room offered was small compared to other rooms we have stayed in at similar price levels in other hotels. They are using the iconic station to sell luxury when it isn’t. ordered room service and everything arrived in plastic trays. yogurt and pastries/bread put in one tray! For the rate paid would have expected the room service to arrive on a tray not in a paper bag. disappointed as it could have been so much better.

building was lovely. Rooms were smaller than anticipated.

Stayed in June 2022

No lobby for much of my stay due to wedding. Probably a deal breaker for returning. Also not many nearby amenities like drug stores, nail salons, hair salons - was a 12 minute walk.

Could walk to the Gulch or Downtown. Welcome water. Excellent coffee in restaurant. Nice employees. Clean.

Stayed in June 2022

Our room was hot the high ceilings made it really hard to get the room temperature comfortable also our room had a large window that overlooked a patio/deck walk way so ppl walked past and could see right in our room very odd and not private also the room smelt damp you could tell it was an older facility probably would not stay again at that price, seemed very expensive for what we got. My husband and I came to Nashville during the CMA‘s unknowingly which explains price

We like the proximity to the gulch 12South and dowtown

Stayed in June 2022

The cost for Breakfast was extremely high vs the portion delivered to our room.

The room was very nice and the hotel itself was beautiful. Great valet staff.

Stayed in March 2022

Room HVAC was very loud. Double beds when king was booked.

They were able to provide a private and quiet room, but it had double beds which is not what I'd booked.

Stayed in March 2022

Greatly impproved restaurant and menu

Stayed in November 2021

Parking

Gorgeous inside and out! Rooms were amazing! And staff was very helpful!

Stayed in September 2021

Quite pricey to stay here, but it was worth every penny. :-) We definitely saw this as a little treat to stay here. Would highly recommend and will definitely be back next time we make it to Nashville.

The staff were exceptional. Really went out of their way to make our stay relaxed and comfortable. Really rated the service. Rooms were lovely and comfy and we really enjoyed our stay here. The hotel building has a fascinating history and it felt like a really special place to stay.

Stayed in July 2021

The food available at the hotel was not that great and there was no room service as advertised.

Stayed in July 2021

The only area that needs work is the hotel bar tenders weren't up to par unfortunately. They were very nice and professional but a few were making drinks from instructions. Didn't make me want to rush back for a night cap. The red wine selection was just ok.

The historical renovation was beautiful, the use of space inside was very creative and the stained glass roof was worth keeping as it changes the interior experience in so many ways, the valet was very convenient, the location is perfect, beds are comfortable, breakfast very tasty, check in /check out easy. Everyone was professional and nice.

Stayed in July 2021

Once in a while you would hear the freight train blow his horn at night.

Tyrone at the front desk was most accommodating and went above and beyond.

Stayed in July 2021

They did not have coffee service early enough.

N/A

Stayed in June 2021

No hot water 2 of 4 nights, no ADVANCE notice that food and bar service unavailable one evening because of a wedding event, no housekeeping service for trash cans/soap/linens

Beautiful, historical hotel, clean, friendly staff, great breakfast, nice bar (when open), prompt valet service

Stayed in June 2021

Noisy trains and our room was right by the staircase so we heard people stomping on the stairs all night long. I think it is overpriced for what we got.

Location and the historical building was nice.

Stayed in May 2021

Rooms are not cleaned daily.

Stayed in June 2021

Of shower did not warm up for 2 of the 4 showers taken by my mother and I. There were no towel hooks either. Also short one bath robe.

Love the view from the window of the train cars. The bed was very comfortable and the room maintained comfortable temperature. The Lobby was beautiful and staff very friendly and accommodating. Enjoyed the body wash and shampoo in the shower, but not the conditioner.

Stayed in June 2021