Toro restaurant could have offered a reasonable price for their food.

The view

Stayed in October 2023

We had a mishap with the charges. Booking.com charged the rate upon booking. When I arrived to check-in, the front desk clerk charged the same rate plus the $500 damage deposit. I thought this to be strange but they assured me it was fine and I wasn't double-charged. Well, I was (both charges debited; weren't 'pending' anymore). I informed the hotel staff, but they said it was Booking.com's fault and to reach out to them about it. When I contacted Booking.com, they said it was the hotel's fault. Lots of finger-pointing. After I escalated it, it was finally corrected and refunded by the Viceroy. In the end, I'm glad it was rectified, but there was a lot of unnecessary back-and-forth and time spent on this.

Beautiful accommodations right in the heart of Aspen Snowmass. The room had tremendous amenities - full kitchen, hot tub, stand-up shower, large bathroom, front room sitting area, and a great view of the mountains. The staff was friendly overall, particularly the guys in the early AM. I had dinner at the restaurant and it was excellent. They have a diverse menu, including elk and bison.

Stayed in September 2023

Parking charges. As long as we rent the rooms, it should be free.

Staff were so friendly and helpful.

Stayed in September 2023

One way in, to the valet…no other options. There is a lot of construction in the immediate area, as they are adding timeshare units. Toro, the only restaurant, was mediocre. The food was nothing to write home about. The trout was burnt on the skin side and very dry meat. Salmon, was…okay. Wine and cocktails were very good, but when the server picked up the empty glasses, he didn’t ask if we wanted another round. First time that has ever happened! Too many dogs hanging around the bar. REALLY. No, they weren’t Service dogs. We never went back to Toro. Pool and pool bar was very nice. Bar food came from Toro, so we drove to Glenwood Springs for decent food. This was intended to be a one-time experience, thank goodness.

The location was is a perfect scenic spot, great for skiers. The staff was very nice and the half glass of champagne offered arrival was delicious.

Stayed in September 2022

The property was not accommodating at all. There was a storm and my flight was cancelled and I was still charged for the room. The transportation from the property was also very challenging and they were not willing to accommodate at all.

The property was beautiful, luxurious, elegant, scenic, and in a great location.

Stayed in January 2022

they didn’t have water bottles available. they sent me to front desk to Toro. to only receive a cup of water.

very clean.

Stayed in November 2021

Our room/suite was beautiful and spacious with a kitchenette, and lots of storage. The bathroom was massive, with a bathtub and a wall-in shower. There is a lovely heated outdoor pool and 2 bathtubs, with beautiful views. The restaurant in the hotel (Toro’s) was also excellent.

Stayed in June 2021

The hotel staf are very rude and hotel is very far to city and there is construction next to and aposite of the hotel you can t open the window from noise and dust

Stayed in March 2024

We had to leave right at 7am and asked the night before if there would be any option to get a coffee 5 minutes early and were told no. There were staff around in the morning and it was frustrating to pay that much for a night and not be met halfway with this request. Also, we booked this hotel with the pool in mind and it was not made aware to us that there was construction right next to the pool.

Free shuttle was wonderful and the staff, especially the drivers, were nice. Beds were comfortable.

Stayed in October 2023

there’s a construction for a new building, and It’s so loud. We couldn’t rest.

Nice, but nothing special

Stayed in April 2023

lack of preparation from the hotel staff to quickly resolve questions or concerns

good property but being out for so long during low season it’s noticeable

Stayed in January 2023

We did not get the apartment booked !!! The apartment was to have two bedrooms and two bathrooms, while there was only one bathroom and one bedroom. After intervention we were added an extra room connected by a door but it was not a two room suite but two connected rooms. We asked for the apartment to be changed to one that is in line with the reservation and we received information that we had such a reservation. First of all, it was not our booking because it was two connected rooms and there were two kitchens. The total area may be 65 square meters. There were 100 square meters in the booking. Only after my long pleas that I could not have such a two-room hybrid, because I am in a wheelchair, we were promised an exceptionally (sic!)Apartment from the second day of our stay. We were asked to move out of the room the next morning and wait for a suite in the lobby. I refused and stayed in the room until the apartment was available. I feel cheated, I have a disgust, because if it weren't for my stubbornness, we would live in small, connected rooms, instead of in an apartment, paying as for an apartment. As a disabled person, I would not be able to function in rooms where I could hardly move in a wheelchair. We were not apologized for the situation, we were not refunded the price difference for the first night.

Stayed in March 2022

should have coffee and water included

Stayed in April 2022

The ski area and the beautiful mountains of Snowmass are the high point of the trip— if only the hotel could be compatible with the scenery and its very high rates!

Stayed in March 2022

nothing

everything

Stayed in January 2022

Dirty tablecloth. Tub did not work. Restaurant was closed due a wedding.

Location, room design

Stayed in October 2021

Nothing.

Everything!

Stayed in May 2021

nothing, very confused staffs

Stayed in August 2022

Nothing

Everything

Stayed in September 2021

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in July 2023

There are no comments available for this review

Stayed in July 2023