pool closes too early

beautiful grounds

Stayed in July 2022

They are experiencing a staff shortage

We went for July 4th and the fireworks show was right in front of hotel.

Stayed in July 2022

No schedule of events, no map of property or what it has to offer. Beach area closed.

The location, pet friendly, water slide. Parking.

Stayed in July 2022

My sink in my room was clogged but hotel was really nice.

clean and staff was nice

Stayed in July 2022

The upkeep of this facility is severely lacking… not sure if their isn’t enough staff, or the staff is stretched too thin, but the general maintenance and cleaning is either suffering, or no one cares. Throughout the lobby, most window was streaked, fingerprinted or just dirty. The carpets down the ballroom hallway needed vacuuming because of food crumbs from the night before. • Our first impression walking in from the Valet, all 5 trash cans were over flowing, even 2 days later, when we left. This is the most basic of basics… empty the trash cans when they’re full. • The windows at Rick’s Cafe were splattered with cleaners, wipe-streaks and horribly fingerprinted. Made it feel like the kitchen is as unclean as the windows in the dining area. • Ledges and shelves throughout the resort were dusty, like weeks worth of dust. We sat down at the bar, on the couch and noticed the backdrop was so dusty… probably not dusted for weeks. • Our room was beautiful when we first entered, then when you see the lack of attention to details, you could see our room was “cleaned” but it wasn’t “clean” like you would hope a Marriott would be (see pics) especially for the room rate we paid. There was dust all over the mirrors, the shower glass was water spotted and streaked from “wiping it down”, but not drying it. The bathroom mirror and magnifying makeup mirror were the same. Don’t get me started with the drinking glasses provided in the room. • Management is either not inspecting the resort or not holding their people accountable for cleanliness. Overall, I’d give this facility 2.5 stars (but the staff gets 5 stars for being friendly and helpful).

Our room was spacious, great pools with beach access, and a very friendly staff everywhere. Great views of the lake, the golf course and the pools. This is a nice escape/oasis from the hustle of Las Vegas proper. The Bacon Cheeseburger was delicious at Rick’s Cafe.

Stayed in June 2022

MY DEPOSIT HAS NOT BEEN REFUNDED

Stayed in May 2022

cleaning the pool

lake

Stayed in May 2022

Breakfast buffet was not attended to and hot items were cold

Beautiful grounds and surrounding scenery

Stayed in May 2022

The room I booked I thought was going to be updated like the pictures but it was super outdated and it originally didn’t have a terrance. I spoke to the front desk to see if there was other rooms available. They moved us to a different floor and room. We got our lake view we paid for but the bathroom was definitely not resort feel.

We liked it how we were far from the strip, the purpose of our trip was to be apart from the nightlife and more so relax and enjoy a more resort feel. The Westin Lake House provided us just that, along with free parking. The pool and amenities was spectacular feels and looks like a resort.

Stayed in May 2022

Very pricey (maybe only during the EDC event)! No microwave oven! More modern TV and coffee machine are desirable for the price.

A nice, big size hotel in a pretty neighborhood next to the Las Vegas lake with an option to get a room with an amazing lake view. It's 30-40 minutes away (by car) from downtown. Big and free guest parking. The room has a fridge and a coffee machine.

Stayed in May 2022

The front desk people did not seem happy to see me. No greeting as I walked up, just a blank stare. The rest of the staff was great

Stayed in May 2022

The sewage smell from the flood of bathrooms

Loved the view from a angel

Stayed in May 2022

Would’ve been nice to have a free Continental breakfast there…

We liked everything, everything was great 👍🏽

Stayed in May 2022

Location and amenities are great

They put us in the farthest room away from the lobby with a very small bathroom and tub shower! The property was empty with lots of other room available!

Stayed in May 2022

More food choices

Pool and service

Stayed in May 2022

Difficult to find your way around

Grounds and physical hotel Rooms were great

Stayed in May 2022

The shower sucked. The shower heads need to be replaced. The shower did not drain properly, and I was standing in ankle deep water after a few minutes.

The best feature of this hotel is that it is off the Strip. No casinos in sight. It is in a lovely setting on Las Vegas Lake, and has pretty views. The landscaping is beautiful, but probably wastes lots of precious water. The restaurant was quite good. The King room with Lake View was spacious and comfortable.

Stayed in April 2022

Our room was not as clean as it should have been. There were cup ring stains on the nightstand. I was already settled in when I saw this so I used a towel to clean it off so I could put my drink down. I was kinda shocked and very tired and ready to sleep.

I loved the location of this facility and the fact I could self park and not pay extra. Everyone I encountered was very nice.

Stayed in April 2022

workout gym smelled like a sewer

away from the strip - felt like Palm Springs

Stayed in April 2022

The room was not that clean.

The pool ares and the overall location of the resort.

Stayed in April 2022

the staff at Marssa restaurant did not excel on the evening we dined there

The location and the staff were excellent

Stayed in April 2022

When we arrived the top blanket and sheets on one of the double beds were still wet from not being left in dryer long enough. There were straws, plastic wrappers and alot of bugs floating in both the pools, definitely needed to be cleaned and skimmed more often. Me nor my mom or step dad were able to use the hot tub bc all four times we were poolside, one of the times being 6hours mind you, was constantly filled with little kids between the ages of 3-10yrs old with their parents in hot tub or sitting near hot tub the whole time, no exaggeration the whole time, every single time. Even though right infront of them is a big sign that says no kids under the age of 12, as well as many hotel workers seeing them, even the main head pool guy walked by many many many times, seeing it and allowing it as well. That's rude of the parents, one, but that's real crappy the hotels employees including seniority employees don't enforce the rules of hotel.

The layout, design and location of hotel was beautiful for the family. The staff was very nice and helpful. All four of us who stayed enjoyed ourselves, but it could and should have been better...

Stayed in April 2022

The hotel decor is very tired. Location is great, but compared with a previous visit about 8 years ago the decor and clendiness has slipped down significantly.

Food in the coffee shop was excellent. Scallops over a risotto was really good.

Stayed in March 2022

The food at Marrsa was very over priced and not very good

Pools were nice

Stayed in April 2022

The grounds seem to be in disrepair in some areas and although the room was clean, much of the areas outside the room, was not clean. The elevators had trash on the floors. Lots of flying insects everywhere (even in our room). The water near the beach area was dirty and smelled. The room was hard to keep cool for some reason even though we had the thermostat set on 65. The room rate was a little high for a Sunday night.

The staff was very friendly. Our room was clean and comfortable.

Stayed in April 2022