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Reviews of Quality Inn & Suites Willows 3 stars

199 North Humboldt Avenue, Willows, CA 95988, United States

#6 of 6 hotels in Willows

Guests' Choice

Review score

Based on 137 hotel reviews

5.4

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.2

  • Location

    7.7

  • Facilities

    5.7

  • Staff

    7.4

  • Value for money

    6.3

  • Free WiFi

    5.0

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Showing 1 – 25

  • Reviewed: 18 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    my first room desk was move and no tv, so have to get a new room

    location was nice

    Stayed in April 2024

  • Reviewed: 26 February 2024

    5.0
    It was a good place for 1 night stay
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The shower leaked and the controls did not function well they needed to be replaced

    It was newly remodeled

    Stayed in February 2024

  • Reviewed: 4 February 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night

    It seems to be in remodeling stage and has opened too early. first room the phone and tv did not work. second room staff had to come to hook up the tv. hot and cold water in the sink were reversed. the shower faucet didn't work. Totally not worth the price yet,

    Stayed in February 2024

  • Reviewed: 30 October 2023

    5.0
    a different experience
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    was not told it was under construction. never stayed anywhere where total destruction and construction was not sealed off. we were given first room with no water in shower, second room no electricity, third was charm. construction dust, debris, equipment everywhere. exterior doors were left propped open and didn’t feel very safe. saw a homeless person come out of one of the rooms early morning. I am sure after all construction done it will be very nice. just that a heads up would have been good.

    location

    Stayed in October 2023

  • Reviewed: 5 May 2023

    5.0
    Passable
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The facility needs improvement. Interior bathroom door handle was missing, shower faucet was missing some trim pieces. I stayed here a year ago (different room) and the shower issue was the same.

    Room appeared clean, A/C was easy to use.

    Stayed in May 2023

  • Reviewed: 15 February 2023

    5.0
    No supplies
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Only one light in the bedroom worked. The coffee maker was missing the pod holder. And there was no breakfast when breakfast was advertised in your listing as offers free breakfast.

    It was easy to find.

    Stayed in February 2023

  • Reviewed: 18 December 2022

    6.0
    I liked my stay but it could’ve been better
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    that it was missing items in the room and on the property such as pool and fitness center both closed or no longer were available for guest usage

    the staff was very accommodating and friendly

    Stayed in December 2022

  • Reviewed: 11 December 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bathroom and carpet we're not very clean. Everything was old and damaged.

    Quiet location, easy to get from car to room, beds were comfortable..

    Stayed in December 2022

  • Reviewed: 27 November 2022

    6.0
    Adequate for one quick nite, but not for extended stay
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Not ready when promised

    Not ready at 6:00 AM

    Stayed in November 2022

  • Reviewed: 6 November 2022

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Stayed in non smoking room that smelled like cigarettes and bathroom was falling apart

    Easy truck parking and inexpensive.

    Stayed in November 2022

  • Reviewed: 19 October 2022

    6.0
    it was convenient
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    room had an odd smell

    close to the highway

    Stayed in October 2022

  • Reviewed: 14 August 2022

    5.0
    Ok for a night
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    Room and hotel were tired. Room was not very clean. Sticky stuff on alarm clock, lights didn't work, shower rod fixed with zip ties, breakfast was packaged sweet rolls or oatmeal packets.

    Good location, good price. Quiet room.

    Stayed in August 2022

  • Reviewed: 3 June 2022

    5.0
    I mean for 87 bucks and a hotel in the middle of nowhere it was OK
    • With a pet
    • Leisure trip
    • Family with young children
    • Double Room - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I did not like how the showerhead in my bathroom was busted and spilled water all over the bathroom, and the fact that the bathroom laminate was coming off the walls and you can see behind it as well as the floor was kind of coming up. I get refurnishing all rooms and giving all new room showerheads would be expensive but it looks like this has been ongoing for many many years. Booked a double room, after driving 19 hours we checked in and they Gave us a single, went to the front desk and it took way too long to get it rectified,.

    I wouldn’t call it a breakfast, all they had was prepackaged breakfast crapes, literally that’s all it was one item. At least not the breakfast I’m used to seeing at hotels.

    Stayed in June 2022

  • Reviewed: 28 March 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bed mattresses need replacement..

    Location. Front desk staff with quick check-in

    Stayed in March 2022

  • Reviewed: 29 December 2021

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They kept coming in the morning opening the door asking to clean, before it was even check out.

    Comfy room

    Stayed in December 2021

  • Reviewed: 21 November 2021

    5.0
    My opinion is, profit not being used to improve hotel.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Room furniture is ready for disposal. Bed doesn’t sit on frame properly. Couch arm torn, dresser worn, all lamps different (no two alike). Room security latch was broken. Bathroom door handle was almost falling off, I used pocket knife to tighten screws. Room heater thermostat is broken, set to 72, room probably reached 85 before we returned from dinner.

    Night staff was easy to work with. Pleasant and professional. Had good organizational skills.

    Stayed in November 2021

  • Reviewed: 26 October 2021

    4.0
    no maid as I work nights most places help out with that
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    all amenities closed for covid didn’t notice that in booking

    quiet

    Stayed in October 2021

  • Reviewed: 25 October 2021

    5.0
    Great except for our neighbor that did not sleep
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No insulation between floors we could hear the people above us is for two nights at 2 and 3 am talking we complained after the second night the third night was better.

    Not much to it

    Stayed in October 2021

  • Reviewed: 26 September 2021

    4.0
    Old and busted
    • Leisure trip
    • People with friends
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    steady stream of water leaking from the Fossett in the tub, coffee maker busted, both key cards failed at different times during my trip, couch was torn, drain in bathtub rotted out. The mattress was more like a medieval rack than an actual bed, and what's with these pillows that are so fluffy yet have no actual head or neck support? It's also a shame to see a fully functioning indoor pool that is "closed, under construction".

    It had a bed. The ice machine was functional. The coffee maker left a big mess on the sink counter, at least they replaced the coffee maker when they made up the room.

    Stayed in September 2021

  • Reviewed: 30 July 2021

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom smells really bad. It was not clean. Pee on the bathroom floor.

    Stayed in July 2021

  • Reviewed: 2 July 2021

    5.0
    The girl that checked me in was super nice I wish I had caught her name. My room was clean and the beds are comfortable.
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They show a big breakfast bar online and say breakfast included but it’s a plastic wrapped pastry and coffee. Coffee is always appreciated but the breakfast is why I booked with this hotel over others. I’m very very upset!

    Super clean and comfortable

    Stayed in July 2021

  • Reviewed: 28 June 2021

    5.0
    Won't recommend
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed was VERY uncomfortable Bathroom door didn't work properly Entry to building was blocked by swarms of bugs

    Stayed in June 2021

  • Reviewed: 8 May 2024

    9.0
    Wish it could have been longer
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Honestly have no complaints.

    Perfect location. The staff were awesome. Loved the pool.

    Stayed in April 2024

  • Reviewed: 23 April 2024

    8.0
    Not bad for the price
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Not all the way clean

    Close to home

    Stayed in April 2024

Showing 1 – 25

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