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Reviews of Sapphire Beach Resort 3 stars

6720 Smith Bay, 00802 East End, US Virgin Islands

#6 of 15 hotels in East End

Guests' Choice

Review score

Based on 26 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.4

  • Location

    8.8

  • Facilities

    7.7

  • Staff

    8.4

  • Value for money

    7.4

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Showing 1 – 25

  • Reviewed: 26 February 2024

    8.0
    While at the hotel it was all good.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 4 nights

    The taxi service took some time to get a handle on having correct change since none had any and took only cash.

    It had that feeling you look forward to when going to the beach and that beach was right outside the hotel.

    Stayed in February 2024

  • Reviewed: 27 December 2023

    7.0
    Okay resort. But best location.
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 6 nights
    • Submitted via mobile

    The building is dated. The room smelled moldy. The pull-out bed was atrocious- we had to get several blankets and comforters to put on the bed so the bed springs won't kill me.

    The proximity to the beach. Made using the beach very convenient.

    Stayed in December 2023

  • Reviewed: 7 November 2023

    7.0
    A nice place with no frills.
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 3 nights
    • Submitted via mobile

    For the amount you pay the little things really matter. There was no bottled water provided and you can’t drink the tap water, also no coffee or tea bags to greet you after a long journey. These weren’t big deals but would have been nice to allow a new visitor to relax after a long day of travel. The really big deal was the noise the crane they had working on something on the roof everyday all day. It was loud and spewed black smoke. I was gone a lot but every time I went outside or on the porch I heard the motor and smelled grease which tainted the wonderful view.

    The property had a great location with beach access and great views with our double decker porches. The condo was big and spacious and very clean on arrival.

    Stayed in November 2023

  • Reviewed: 8 August 2023

    8.0
    Not worth it for 450 a night
    • Leisure trip
    • Group
    • Beachfront Suite
    • Stayed 5 nights
    • Submitted via mobile

    Stove is not working, sofa bed is old and not comfortable, lighting is bed.

    Nice view but not much to do.

    Stayed in August 2023

  • Reviewed: 26 December 2022

    9.0
    We truly enjoyed our stay!
    • Leisure trip
    • Group
    • One-Bedroom Oceanfront Villa
    • Stayed 7 nights
    • Submitted via mobile

    The new apartment was perfect, except for a missing remote control that prevented us from being able to turn off the fan in the master bedroom. Also, the apartment was a bit pricey, but I guess you pay for the luxury of the view and privacy in one of the most beautiful beaches of St. Thomas!

    We had a problem at the beginning (no table in the dining room and a few other issues) and the staff quickly moved us to a better apartment. They were understanding, efficient and polite. The view from the new property was fantastic and we also had a washer and dryer, which helped a lot because we were five people. Thank you!

    Stayed in December 2022

  • Reviewed: 11 March 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 4 nights
    • Submitted via mobile

    They could use a new mattress in our room, and we did not have hot water in the shower.

    Love the location! Everyone was courteous and friendly, food at the Beach Buzz coffee shop and bar was delicious!

    Stayed in March 2022

  • Reviewed: 22 January 2022

    9.0
    • Leisure trip
    • Group
    • King Studio
    • Stayed 5 nights
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 14 October 2021

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 5 nights
    • Submitted via mobile

    The room door lock was pretty rough locking/unlocking

    The location and space

    Stayed in October 2021

  • Reviewed: 29 September 2021

    9.0
    Would stay there ahain
    • Leisure trip
    • Couple
    • Beachfront Suite
    • Stayed 5 nights
    • Submitted via mobile

    Furniture in room is very outdated Couch uncomfortable

    View was from room fabulous Staff was great Room very spacious with full kitchen

    Stayed in September 2021

  • Reviewed: 12 September 2021

    8.0
    Enjoyable experience, overall it was confortable and pleasant.
    • Leisure trip
    • Couple
    • Beachfront Suite
    • Stayed 2 nights

    There is no restaurant in the facilities, only a beach bar with limited service. No room service either.

    The location is very good, close to town and very nice beach. The room was perfect, with a covered area facing the beach and direct access to it.

    Stayed in August 2021

  • Reviewed: 20 February 2024

    5.0
    Beach was lovely, resort is sub standard. Would not recommend.
    • Leisure trip
    • Group
    • Beachfront Suite
    • Stayed 6 nights

    Room had a horrible location - our room was right next door to the office. Entire resort seemed a bit run down, and our room was even worse. Old furnishings, no coffee table in living area, and a bit dirty too. Extremely loud, the walls were paper thin, and housekeeping staff hung out right outside of our room taking loudly starting at 8:00 a.m. Also, although we had an ocean view, we also overlooked the side of the restaurant and stacks of lawn chairs, and the people who signed up for water activities gathered in front of our back lanai. We were scared senseless when security pounded on our door at 7:45 a.m. one morning. Why? To basically yell at me for hanging our beach towels on the outdoor railings overnight.

    Location was good and the beach was beautiful, with some snorkeling areas in the water nearby.

    Stayed in February 2024

  • Reviewed: 26 May 2022

    4.0
    Location was great but room smelled musty so that really ruined it for us.
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 2 nights

    Our room had a strong must odor that we could not get out of the room. We left both ceiling fans on and the screen doors open all day and it was still musty. My son has allergies so that was not helpful.

    Location was great, common area facilities were good. I assume you were still building back from hurricanes but that is understandable. The beach was well maintained.

    Stayed in April 2022

  • Reviewed: 28 February 2022

    10
    We love exploring St. Thomas and Sapphire Beach Resort is a great place to use as a home base.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 4 nights

    The office wasn't obvious for check-in so we wandered a little before finding it.

    We loved the location and being able to just walk right out to the beach for snorkeling and swimming. We also liked the pool and the beach bar within easy walking distance. It was very easy to get a taxi too!

    Stayed in February 2022

  • Reviewed: 25 December 2021

    10
    everything was amazing. only regretting that we had to leave early!
    • Leisure trip
    • Family with young children
    • One-Bedroom Oceanfront Villa
    • Stayed 5 nights
    • Submitted via mobile

    nome

    The location is absolutely amazing! the apartment is very comfortable and we had two great balconies with vista on the sea where we had breakfast and dinner. Truly a paradise! The staff at the concierge is also very polite and helpful. Unfortunately, we had to leave two days early for an emergency situation at home and the manager was very understanding. A+ and we’ll certainly be back!

    Stayed in December 2021

  • Reviewed: 7 December 2021

    10
    The most beautiful place I have ever been to. Will definitely be back
    • Leisure trip
    • Couple
    • Beachfront Suite
    • Stayed 5 nights
    • Submitted via mobile

    Not a thing!

    The views of the islands as well as the staff at the resort were phenomenal!

    Stayed in December 2021

  • Reviewed: 16 October 2021

    4.0
    Disappointing
    • Leisure trip
    • People with friends
    • Beachfront Suite
    • Stayed 3 nights
    • Submitted via mobile

    Not clean. Floor was dirty and there were a small cockroaches in the bedroom. Room was a bit dated.

    Beautiful location! Ocean view villa very nice.

    Stayed in October 2021

  • Reviewed: 9 September 2021

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Beachfront Suite
    • Stayed 2 nights
    • Submitted via mobile

    The unit needs a major make over/ upgrades for the price. We were without electricity from 2am to 1130am our last day it was extremely hot!

    The beachfront views

    Stayed in September 2021

  • Reviewed: 8 September 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights

    I DONT HAVE NOTHING TO CHANGE

    everrthing excellent

    Stayed in September 2021

  • Reviewed: 24 August 2021

    10
    Excellent
    • Leisure trip
    • Solo traveller
    • Beachfront Suite
    • Stayed 3 nights
    • Submitted via mobile

    Iguana

    All was excellent

    Stayed in August 2021

  • Reviewed: 18 December 2022

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Beachfront Suite
    • Stayed 3 nights
    • Submitted via mobile

    The property is totally dilapidated and run down. Location to the beach is only postive here. Rooms need maintenance. Shower is broken and water is cold. Pool area is broken and no bar ofcouse! The room smelled like mold. The handshower broke Teo e. There are so many damage in the property. Beds are uncomfortable and makes squeaky noise. We barely could sleep.

    Location to the beach

    Stayed in December 2022

  • Reviewed: 20 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2022

  • Reviewed: 11 August 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Beachfront Suite
    • Stayed 6 nights

    There are no comments available for this review

    Stayed in August 2022

  • Reviewed: 24 December 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Oceanfront Villa
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in December 2021

  • Reviewed: 8 August 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • King Studio
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2023

Showing 1 – 25

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