We don't normally post negative comments as we work in the industry, but feel we owe to those booking based on previous reviews. We weren't expecting anything great at this price, but don't think this place warrants the 8+ rating that it has. The hallway smelled heavily of cigarettes making the room smell pretty bad. We determined that cigarette smell was blowing into our room via the bathroom (the fan?) off and on. I figured we must have been given a smoking room since we didn't specify, no big deal. I asked the front desk and was assured that it was impossible that someone could be smoking as it is a non-smoking hotel and they did nothing. There was a hastily cleaned up red stain covering most of the bathroom tile floor. There were some pretty nasty looking red and brown drips on the tub, toilet, and under the sink. You probably don't want to think too much into what this could be. Not a negative since this is common in Vietnam, but the bed was one of the hardest we've ever slept on, like wood hard. Just FYI. Oh, and there were little ants crawling around all over the floor. Maybe this place is okay for crashing for the night, but we were happy to nope out of there in the morning. This may be a place that was nice but has gone down hill by quite a bit.

Good location, staff for nice, the price was great at about 30 USD for a night. Check-in and out were easy

Stayed in January 2023

We had the feeling that they were not prepared for guests, overall it was a weird vibe and not welcoming. The woman at the reception didn’t speak English (or only very little), the staff just looked at us when we carried our heavy bags into the room but they escorted us to the room so they could’ve helped us easily. We already payed for a room with breakfast but when we wanted to go and eat in the morning there was no food there and they couldn’t explain us why. The next day we tried again but the breakfast was very little and almost nothing. We had the feeling that we were the only guests which was weird in such a big hotel

Clean and quiet room

Stayed in August 2022

The breakfast buffet area was always a riot at the time of our stay as there was a big group of local guests. Often there was nowhere else to seat and food wiped out. After a while we just stopped trying our luck. Not many breakfast options for non-Asian guests. Also the younger staff hardly spoke English but other than that they tried their best.

good location, friendly staff

Stayed in July 2022

On staff member on checkin did not seem to have us staying there

was reasonable

Stayed in June 2022

Nope

Good

Stayed in February 2022

I booked this accommodation on the morning of my stay. Booking confirmation was received. My father and I are cyclists and cycled for hours to get to the hotel. Upon arrival I was told the room is not available. Manager was messaging with the receptionist on the phone but did not want to talk to me. I am currently waiting for 40 mins. There is no decision on what will management do. The other nearby hotels are double in price due to last minute booking. It's 7pm now. We came here 2 nights ago and another guest had issues with management regarding an incorrect booking. We were asked to vacate our room to correct the receptionist's mistake with another guest. We were being beyond reasonable at that point but this is a reoccuring issue at this establishment. This is the second time we have to deal with issues at this venue. We were told that booking.com was a pathetic service for the hotels because our booking confirmation was not sent to them.

We are cyclists. They had a secure storage area for our bicycles.

Stayed in March 2024

I booked this accommodation on the morning of my stay. Booking confirmation was received. My father and I are cyclists and cycled for hours to get to the hotel. Upon arrival I was told the room is not available. Manager was messaging with the receptionist on the phone but did not want to talk to me. I am currently waiting for 70 mins. There is no decision on what will management do. The other nearby hotels are double in price due to last minute booking. It's 7pm now. We came here 2 nights ago and another guest had issues with management regarding an incorrect booking. We were asked to vacate our room to correct the receptionist's mistake with another guest. We were being beyond reasonable at that point but this is a reoccuring issue at this establishment. This is the second time we have to deal with issues at this venue. The hotel claimed that booking.com was a pathetic service for the hotels because booking confirmation was not sent to them. I videoed the interaction with the staff and threatened them to publish it online. Only then did they attempt to rectify the issue.

We cycled from Ho Chi Minh to Haboi. They had a secure storage area for our bicycles.

Stayed in March 2024

Just find somewhere else!

Stayed in December 2023

It needs a face lift as very tired and worn. Overall the cleanliness needs attention and a sheet straight into the mattress isn’t hygienic. This was addressed when we asked. The breakfast wasn’t great and if you didn’t go early everything was finished and not replaced.

Very tired and we upgraded after seeing the room we had been booked into by the tour company.

Stayed in December 2023

Can't think of anything

Friendly helpful staff. Location is best, walk to Hoan Kiem, West Lake Ba Dinh etc. Away from the backpacker area. Great breakfast

Stayed in May 2023

Just what we needed. Wanted something just outside the busy old quarter, this was perfect. Clean room, friendly staff. Perfect

Stayed in March 2023

- no soap - room not clean - food was cold - room was open when we arrived, and we arrived at 12 AM - receptionist when we checked-in was unfriendly - didn't respond to our messages over booking.com

- service at the buffet was friendly

Stayed in June 2022

Great location, super clean, friendly staff

Stayed in May 2022

Location is good with adorable price, staff was friendly.

Stayed in January 2022

They are not ready to open after the pandemic. The spa was closed but this was not disclosed to guests before arrival. No wifi password was provides for the room. The fridge did not work. The bath plug did not work. The air-conditioning did not work. The bedside table lamps did not even have light bulbs in, so could not switch on. And the credit card machine was out of order and this too was never mentioned. It was one inconvenience upon the other. I would not recommend this hotel at all and needless to say I won't return either. It was a big disappointment.

Stayed in December 2021

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in July 2022