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Reviews of JW Marriott Phu Quoc Emerald Bay Resort & Spa 5 stars

Eco-Tourism at Bai Khem, An Thoi, Phu Quoc, Vietnam

#31 of 375 hotels in Phu Quoc

Guests' Choice

Review score

Based on 141 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.6

  • Location

    9.1

  • Facilities

    9.6

  • Staff

    9.6

  • Value for money

    8.7

  • Free WiFi

    9.4

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Showing 1 – 25

  • Reviewed: 16 June 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Emerald Bay Room, 2 Double Beds, Balcony
    • Stayed 1 night
    • Submitted via mobile

    Wonderful resort, i like the style

    Stayed in June 2024

  • Reviewed: 8 June 2024

    10
    Absolutely amazing!
    • Leisure trip
    • Couple
    • Emerald Bay View, Guest room, 1 King, Bay view
    • Stayed 4 nights
    • Submitted via mobile

    Nothing :)

    Our stay was absolutely magnificent from check-in to check-out! Room 7102 was great, view and stairs straight to the water was fantastic. Super friendly and helpful staff! Breakfast was also great and herbs & vegetables from JW Garden makes it even better :) Beach is very clean and have all what you need to relax. Cannot wait to come back!

    Stayed in May 2024

  • Reviewed: 1 June 2024

    10
    The perfect place to getaway and relax. I will definitely come again.
    • Leisure trip
    • Couple
    • Emerald Bay Room, 1 King Bed, Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Nice private beach. Grounds were kept cleaned. Resort was beautiful. The staff was very friendly and accommodating.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Emerald Bay View, Guest room, 1 King, Bay view
    • Stayed 3 nights

    Nothing that I did not like

    Everything was amazing

    Stayed in April 2024

  • Reviewed: 19 April 2024

    10
    The best hotel I’ve ever been to
    • Leisure trip
    • Couple
    • Emerald Bay Room, 1 King Bed, Ocean View, Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    - Staff were amazing - Beach and several pools with different vibes for all moods - best breakfast buffet ever

    Stayed in April 2024

  • Reviewed: 12 April 2024

    10
    Amazing place!
    • Leisure trip
    • Couple
    • Emerald Bay Room, 1 King Bed, Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Everything was perfect!

    Stayed in April 2024

  • Reviewed: 12 April 2024

    10
    Had an amazing and unforgettable time!
    • Leisure trip
    • Couple
    • Emerald Bay Room, 1 King Bed, Balcony
    • Stayed 1 night
    • Submitted via mobile

    Amazing location, architecture, staff and food!

    Stayed in April 2024

  • Reviewed: 6 April 2024

    9.0
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Emerald Bay Room, 1 King Bed, Ocean View, Balcony
    • Stayed 4 nights
    • Submitted via mobile

    The fine dining was too expensive.

    Amazing location and whimsical decor through out. Fantastic architecture and amenities.

    Stayed in April 2024

  • Reviewed: 21 March 2024

    8.0
    Exceptional design. Looks like historical place. One of the best hotel we ever stayed.
    • Leisure trip
    • Family with young children
    • Emerald Bay View, Guest room, 1 King, Bay view
    • Stayed 4 nights
    • Submitted via mobile

    Beach. Very nice beautiful. But we had a lot of garbage in the water due to the currents this time of the year. The rest is Fantastic.

    Stayed in January 2024

  • Reviewed: 21 March 2024

    9.0
    Perfect
    • Leisure trip
    • Family with young children
    • Emerald Bay Room, 1 King Bed, Ocean View, Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Hard to think of anything

    Just about everything

    Stayed in March 2024

  • Reviewed: 21 March 2024

    10
    Best hotel I have ever been to.
    • Leisure trip
    • Couple
    • Emerald Bay View, Guest room, 2 Double, Bay view
    • Stayed 2 nights
    • Submitted via mobile

    I have not found anything.

    Every single detail. Architecture, staff, food, beach, pools… simply everything

    Stayed in March 2024

  • Reviewed: 17 March 2024

    10
    Clean and peaceful resort . Staff were all friendly and helpful
    • Leisure trip
    • Couple
    • Emerald Bay View, Guest room, 1 King, Bay view
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was amazing it had a great mixture of western and local dishes

    Stayed in March 2024

  • Reviewed: 22 February 2024

    10
    A place to escape
    • Leisure trip
    • Couple
    • Emerald Bay View, Guest room, 1 King, Bay view
    • Stayed 5 nights
    • Submitted via mobile

    The property is beautifully designed. So much effort has gone into the detail. Even though it is themed around a University from the 1920s it is artfully done. There is absolutely no sense of it being a kitsch theme park. Rather this is a homage of 1920s elegance. The staff are attentive, warm, welcoming and professional. It made our stay memorable. The location is beautiful and so restful. Despite the guest capacity it is incredibly tranquil.

    Stayed in February 2024

  • Reviewed: 12 February 2024

    10
    Best resort in Vietnam
    • Leisure trip
    • Couple
    • Emerald Bay View, Guest room, 1 King, Bay view
    • Stayed 1 night
    • Submitted via mobile

    Welcome to Lamark University! Amazing and unique hotel with a university theme in which all customers are considered as students. When we arrived at the hotel, it felt as if we had been transported to another time and place. The staff was kind and communicative, and they assisted me with planning a surprise birthday celebration for my wife, including room decorations and dinner. The hotel room was spacious, well designed, and well-equipped with everything we needed to make our stay as comfortable as possible. The pools are stunning, especially the main one in the shape of a pearl. There was a wide selection of breakfast options available, as well as a live cooking station. Overall, this was one of the best hotels I've been to.

    Stayed in December 2023

  • Reviewed: 2 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Emerald Bay View, Guest room, 1 King, Bay view
    • Stayed 1 night
    • Submitted via mobile

    The only thing we were disappointed about was extra charge for the child’s bed in the room, I thought it’s normal thing for a hotel of such a high level to understand that 7 year old child can’t sleep with parents in one bed

    The hotel is really wonderful, territory and the the room very beautiful, especially the bathroom. Also very good and full breakfast.

    Stayed in January 2024

  • Reviewed: 18 January 2024

    10
    Relaxing
    • Leisure trip
    • Family with young children
    • Emerald Bay Room, 2 Double Beds, Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Was a bit to far from some of the island attractions

    Resort facilities was great and easy access to Beach.

    Stayed in January 2024

  • Reviewed: 13 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Emerald Bay View, Guest room, 1 King, Bay view
    • Stayed 3 nights
    • Submitted via mobile

    Loved the property!

    Stayed in December 2023

  • Reviewed: 11 January 2024

    10
    Faboulous property with private beach. Ideal destination for a rejuvinating break
    • Leisure trip
    • Couple
    • Emerald Bay Room, 1 King Bed, Ocean View, Balcony
    • Stayed 3 nights

    Food options can be better in multi-cuisine restaurant

    Great property and location. Excellent facilities. Very helpful and courteous staff. Very good spa facilities

    Stayed in December 2023

  • Reviewed: 8 January 2024

    9.0
    Fantastic resort with the friendliest staff and great modern facilities
    • Leisure trip
    • Couple
    • Emerald Bay Room, 1 King Bed, Balcony
    • Stayed 4 nights

    Liked everything

    Ideally situated on the beach with quick access to bar/snacks and beach towels and chairs. Excellent staff service. Breakfast is superb catering to almost all cuisines. You will not be disappointed.

    Stayed in January 2024

  • Reviewed: 4 January 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Emerald Bay Room, 2 Double Beds, Ocean View, Balcony
    • Stayed 4 nights
    • Submitted via mobile

    It is one of the most amazing Bill Besnley whimsical creations! Must visit, must experience!

    Stayed in December 2023

  • Reviewed: 3 January 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Emerald Bay View, Guest room, 1 King, Bay view
    • Stayed 1 night

    Everything

    Stayed in January 2024

  • Reviewed: 3 January 2024

    9.0
    Very beautiful hotel with enormous prices
    • Leisure trip
    • Family with young children
    • Emerald Bay Room, 2 Double Beds, Balcony
    • Stayed 5 nights
    • Submitted via mobile

    No gluten free support. Very inaccurate. Every time we needed to remind. No gluten free food on breakfast. Only by request. Staff is proposing gluten meals and sometimes even doesn’t know what is it. It was very dangerous. Very bad beach area cleaning. Full of garbage every hour. Only one cleaning lady from service company. hotel Doesn’t have own cleaning staff. The water area is being cleaned with net only by request. A lot of Garbage coming from the sea every minute: bottles, shoes, plastic etc Sun is covering beach area only until 3:30 pm. VERY EXPENSIVE Restaurants. Price is enormous. 5-6 times more expensive then in Vietnam. And a la cart restaurants are not so tasty: Beer which cost 10k here is 110k. Fish for 1mln is very poor. Just fish and spicy sauce. Most of the staff don’t speak English. Hard to explain anything.

    Amazing hotel buildings, architecture and territory. The best we have ever seen. Each millimeter has its own decorations. Very good breakfast Beautiful beach area. Nice sand. Water itself is blue and clean (except plastic garbage - see below) Nice rooms Nice location

    Stayed in January 2024

  • Reviewed: 31 December 2023

    10
    We had a great time in JW Marriott Phu Quoc, would love to visit again!
    • Leisure trip
    • Family with young children
    • Emerald Bay View, Guest room, 2 Double, Bay view
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    It’s absolutely beautiful!

    Stayed in December 2023

  • Reviewed: 7 December 2023

    10
    Excellent.
    • Leisure trip
    • Family with young children
    • Emerald Bay View, Guest room, 2 Double, Bay view
    • Stayed 1 night
    • Submitted via mobile

    Chemistry Dep could be more exciting… explosions, smoke, and popping candy. That type of thing.

    One of the best hotels we’ve stayed at.

    Stayed in November 2023

Showing 1 – 25

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