Modern... Staff were attentive and professional.

Stayed in April 2024

The card use to access the room does have some technical issues and must be improved. It cant be easily slotted in the card holder to activate the lighting for the room.

The staff are extremely friendly and helpful and provide personalized treatment at the reception, lounge. The Coco Spa is the best spa services that i have experienced.

Stayed in April 2024

Excellent location Incredible staff, so friendly so accommodating Great Breakfast Very clean The pool was amazing 5 Star all the way

Stayed in April 2024

Nothing

Great rooms and facilities, Very central to many places, Excellent breakfast buffet. The staff is amazingly attentive!

Stayed in April 2024

Lobby can get very crowded due to the Tour groups and buses.

Standard business or tour hotel, lots of buzz happening with meetings tour groups and conferences, so Very easy to get taxis. Room was standard but clean and comfortable. Vietnamese coffee at Breakfast was strong. Lots on onsite restaurants and cafes surrounding. Restaurant faces a park and nice to watch the taichi classes in the morning.

Stayed in April 2024

New World Saigon was absolutely fabulous. From reading other peoples reviews, we opted for a Residence Club Premier room which I would definitely recommend. The room was wonderful with an amazing view. The bed was so comfortable and the room was spotless (it’s one of the nicest toilets I’ve ever had the (dis)pleasure to throw up in - which was nothing to do with the hotel, I must stress!). The club lounge, staff, food and drinks available there were all excellent. And the pool is absolutely gorgeous - do try the lychee cocktail at the pool bar - to die for!

Stayed in January 2024

The beds were quite hard

Everything

Stayed in April 2024

I felt unwelcome when getting in the room with a card that said welcome to someone's name on it .

I paid extra to have access to the resident club which makes me enjoy my stay.

Stayed in March 2024

less menu of local dishes

Prompt service for early check in (around 12.00) with welcome manner, and also door man for helping keep the bags when early check out and helpful for repacking.

Stayed in April 2024

Nothing

High end hotel with an amazing breakfast.

Stayed in March 2024

Only "de luxe" rooms are offered via de Booking.com site, therefor making my stay more expensive than necessary. A "standard" room would have been preferred.

Everything went well.

Stayed in February 2024

The staff was amazing! Was very helpful with any needs inside or outside the hotel.

Stayed in March 2024

Stayed 2 nights. It’s about 30 minutes from airport, close to main locations. You’ll get everything that you expect from a perfect hotel. Quick check-in, room as described, comfortable beds and pillows, all needed accessories, tasty food, delicious coffee. Surely I will stay there next time.

Stayed in March 2024

Concierge staff member was a bit pushy for us to post positive google review with his name, therefore assistance received felt performative rather than genuine.

Centrally located for all district one activities. Excellent buffet breakfast with huge variety and very fresh. Feels very upmarket and luxurious.

Stayed in March 2024

The room was clean, the stuff was helpful. A lot of restaurant around.

Stayed in March 2024

Nothing

Excellent hotel, great location, friendly and helpful stuff

Stayed in March 2024

Modern and has everything you’d need from a hotel.

Stayed in March 2024

A little too much Indian food served for both breakfast dishes and dinner, more Vietnamese option would be more suited

The location of the New World is central and walking distance to many places. We stay on the Club Level which has wonderful staff (Chloe in particular, lovely to see you again) facilities and food.

Stayed in March 2024

Nothing :)

Everything!

Stayed in March 2024

The cocktails are too expensive compared to the quality.

Breakfast is exceptionally good. Staff is super friendly.

Stayed in March 2024

Nothing at all

We stayed on the residence floor of the hotel. If it was an airline, compare it to business/first class. Separate breakfast area, soft drink and tea/coffee inclusive all day. In the evening, 5:30 to 8 Pm, food and alcoholic drinks are available. The quality of food is second to none and the service exceptional. Chloe was our check in girl and nothing was too much trouble during our stay. Pool spotless always beds available. Poolside service included replenishment of water glasses. We have stayed in many five star hotels worldwide and I can safely say that the New World Hotel is probably the best. But... Check out the residence floor.

Stayed in March 2024

Toilet is too small

Great location, and very friendly service

Stayed in March 2024

Amazing breakfast, beautiful pool, excellent location.

Stayed in February 2024

I expected more up to date facilities

I liked the staff and some food selections

Stayed in February 2024