I made a reservation at 01.15, wrote to WhatsApp, Booking and Zalo, but they didn’t answer me until the morning.... Upon arrival at the hotel, the taxi driver woke up the hotel administrator. If you have a 24-hour reception, then why does your staff sleep and not respond to guests??

Good hotel for family, very warm, which is important for Hanoi in January. It’s great that the coffee shop is 15 meters from the entrance to the hotel, and is open from 6.30 to 22.00

Stayed in January 2024

i don't like the shampoo, no bubbles and after washing hair also feels oily.

room is very nice, spacious, clean and super quiet, very fit for family to stay

Stayed in January 2024

The apartment is very large with everything necessary.

Stayed in November 2023

Nil

Room

Stayed in October 2023

Breakfast not awesome. Was okay, but could have been better with just a little more effort. Suggestion: larger coffee cups and top ups to fruit when run out. Having said that, the Pho was delicious.

Rooms were comfortable and large. We were on 15th floor. Great views. Most staff friendly and helpful. Room cleaned every day! Pool nice. Two bathrooms. Great for a family with teens.

Stayed in September 2023

The location is good, but you need to be prepared to walk / taxi to most places - More a local area than touristy. This wasn't a problem for us, if fact we loved it, but may be for others. I do also think a clothes horse / hanger would have been useful after doing a wash.

The room is very clean and comfortable. The beds are large. Our view was incredible. We are travelling with a young teen, lots of room for them too. Pool was great. Gym looks good, although didn't have the chance to use. Room consistently cleaned and towels changed daily. The room also had a washing machine which was very handy.

Stayed in September 2023

Toilet equipment is though very clean but rather old

Quiet place, polite neighboring guests, open view

Stayed in September 2023

No restaurant when we arrived. Was only open for breakfast. Had to walk very far for food.

Pool was lovely and had a nice temperature. Room was spacious and clean. Excellent for families. Nice kitchen space also.

Stayed in August 2023

So happy with our choice of staying at RGR. It is a bit outside of the old quarter but only a short cab/Grab ride away. We didn't mind the quick ride to the old quarter and loved having a massive pool and a big room instead. The rooms are super clean the hotel is quite and the breakfast was yummy too. All staff were really nice and helpful and we really liked the location as well. There is lots to explore in the area and our kids just looooooved the big pool. The hotel overall is nice and quite and the gym looked great too.

Stayed in July 2023

The beds were very hard, not very comfortable

Apartment size was great

Stayed in May 2023

Not the first time coming to this property and still very much like staying here.

Stayed in June 2023

nada

Everything from the staff to the rooms

Stayed in April 2023

We stayed here because it had a really nice pool area but the location didn't suit us as we were spending most of our time in the Old Quarter. That was the compromise - pool or Old Quarter.

The apartment was lovely and it was nice having someone on reception who could call us a taxi when needed. The room sizes were good and it was nice having 2 bathrooms.

Stayed in April 2023

We couldn't stay longer!

Nice to be out of the Old Quarter.( cheap grab away) Really friendly attentive staff. Apartment was cleaned daily. Great facilities including washing machine, safe, etc..Good selection for breakfast.

Stayed in April 2023

the bed - mattress much too hard breakfast was quite limited bed linen never changed during stay

apartment style rooms swimming pool helpful staff towels changed daily

Stayed in April 2023

I wished the beds were a little softer

Good

Stayed in March 2023

Spacious room

Stayed in March 2023

They struggled a bit to understand my husband so maybe English level could be better

Spacious & clean, fully equipped, excellent customer service, great location. We have a baby & had everything we needed to make our stay comfortable

Stayed in March 2023

Absolutely nothing

This can be one of the best accommodations one can find in Hanoi, yet very affordable! B/fast was not 'grand' but it has all the necessary greens and proteins that one needs to start his/her day in a healthy way (i.e. no 'rubbish' food). Room was clean, kitchen appliances all worked perfect, hot water in the shower, aircon in the apartment, all worked in excellent condition. Bed was really comfortable, and the unit has very good sound-proof so i had uninterrupted sleep throughout the entire stay. Each room comes with their own wifi device vs. a shared wifi (on the floor), so the connection is really strong. Lots of eateries within walking distance; ordering of Grab services (both car & food) is convenient as well. Bonus - they even have two in-house bicycles for the guests to use (w/o any charges), just need to inform the front desk and they'll issue you the key, which i used to cycle to Old Quarter and back, excellent! I will definitely stay at the same place in future

Stayed in March 2023

nothing at all. everything is really great.

cleaning, washing and hygiene everything is taken care by the staff really nicely. comfortable living in the service apartment. not very far from the centre. good location

Stayed in January 2023

breakfast was bad! less options and basically a formality in the name of breakfast!

Stayed in November 2022

None

Very clean and nice interior

Stayed in January 2023

Rooms are really spacious and comfortable

Stayed in November 2022

No restaurant and room service availability for lunch and dinner.

Nice room, excellent service.

Stayed in December 2022