I booked 2 nights to spend my birthday and I didn't receive any discount or at least a small attention. I work in a 4 star hotel and we always give a bottle of wine with cake or cheese plate as an attention(the guest can choose). It was a little bit disappointing coming from a 5 star hotel, but I understand is not staff fault, maybe it can be a good thing to improve :)

All was great! Nice staff and comfortable bed

Stayed in March 2024

The menu could do with a little bit of a change up but if you aren't staying longer than 6 days than you would get enough variety I think.

Closely located to the airport, the hotel itself was very quiet which was a selling point to us before we were heading into town. The staff were all so welcoming. We had 2 rooms booked (2 adults with 4 kids 7,5,3,3) and they were side by side but also large enough that we could all sleep in 1 room or alternate. The aircon in the rooms were set perfectly aswell, normally at any hotel we stay at, it always upsets our sinuses but these rooms were great. Ground Floor level was awesome too especially with kids and the accessibility to just walk out to the pool or beach.

Stayed in March 2024

We had bad advice from the staff about rebooking for end of trip stay. I tried to book through reception and they said “just book online”. This resulted on an mis-booking of dates online and inability to correct because of bad internet service on the island. The resort manager was uncompromising on a refund for the incorrect night (because my cancelation didn’t completely go through), so we ended up paying twice for one night even though the resort was clearly under booked and didn’t need the room for other guests. Money grabbing in low season really.

Close to airport and ferry - good for arrivals and departures at odd times. Grounds were beautiful and well kept. Most staff were friendly. Children LOVE the wifi.

Stayed in February 2024

The location and the area is located. We tried to see what other attractions and sights there were and there wasn’t much in the area.

Staff were friendly and accomodating! The beds were comfortable and the room was clean. It was a nice accomodation to be ending our holiday.

Stayed in March 2024

I loved everything, just be aware that there is another hotel tax charge you’ll pay on top of the total amount on booking. Not a big deal but good to know 😊

Another awesome stay at the Sheraton resort! Clean and relaxing! Highlight is the staff, very accommodating and friendly. Faafetai tele lava and all the best for the renovations!

Stayed in March 2024

Good was delicious

Stayed in December 2023

The musty damp Smell of the room, Not enough bath towels for 2x guests, especially when you want to shower more than twice a day (after a swim or days sweat) No hot water in shower.

Handy to wharf & airport

Stayed in February 2024

Room wasn’t clean

The pool was good

Stayed in February 2024

The room needs flyscreen door to allow better ventilation because the room smelt mouldy N when asked to change to another room, the replacement one was worse. The mouldy room caused all my clothes in the wardrobe to feel damp. The Tour operator of the hotel wasn’t clear of the details in the itinerary. A lot was omitted because they were not with their communication

Food was excellent. Most of the staff very helpful ´ friendly N happy. Outside garden well manicured n clean. We enjoyed the gym n the free bottle water. Also the ocean view from my room was exceptional.

Stayed in February 2024

The air conditioning. The cleanliness and staff were good. The bed had nice pillows. They allowed us to put food in the freezer for the next days travel. Yummy food at the restaurant.

Stayed in February 2024

Beds were small, I would have thought at least a queen size bed or a very large double bed? The beds were definitely smaller than other resorts we stayed at for less. Prices for food and drinks are definitely a shock to the system and given the portion sizes the cost of food should be reduced. There are no shops close by to offer any other option unless you have a car to drive out to Apia or the next town over. There should also be a disclaimer about letting guests know if they are staying upstairs. Especially since they don’t have lifts, it is very difficult carrying heavy suitcases up the stairs when the porter was not available.

Rooms were very clean, breakfast buffet was great, staff were friendly and the resort overall was well kept by the staff, including the pool being cleaned daily. Food was good, very expensive though.

Stayed in January 2024

returning to our room one night to find out there is no water. would've been okay if we were notified earlier. Just lack of communication but staff were very apologetic and tried to help. Water managed to come back on after a couple of hours.

Staff are lovely, very helpful and welcoming. Buffet breakfast was delicious - we had to leave early a few mornings so I was happy when they said we could do take away plates which was great and ready by 5.45am. Beds were comfortable, rooms were always cleaned every morning and well stocked. Location was perfect just a 5 minute drive from the airport.

Stayed in January 2024

Room too far from main reception complex. Veranda floor tiles outside block of rooms mostly loose when walking on them.

Breakfast was better than other hotels and resorts. Pool was nice and large.

Stayed in January 2024

Would be nice to have a microwave in the room :)

I loved how friendly the staff were especially Tai at the reception desk ,the pool is beautiful and the area is stunning, beds are comfy and rooms aircon was a lifesaver for me 😀 breakfast was absolutely beautiful and so much to choose from .Free Wifi! Bonus.My fanily enjoyed our short stay.Thank you so much

Stayed in January 2024

The entrance needs a lot of working on. It doesn’t look like you’re entering into a resort and the a sign needs to be put up for the name of the hotel. Staff need to be present upon arrival, complimentary drinks that are part of the package were not given until I asked at front desk. Rooms weren’t ready when we arrived and we arrived well ahead of check in time notes. Limited staff so had to wait to be taken to rooms and helped with luggage

Loved the location and the beautiful views of the beach

Stayed in December 2023

Leaks on the ceilings. Power cutting during our stay. Pool not ready for public use.

So close to the airport.

Stayed in January 2024

Delayed check in due to technical issues.

Close to airport, good location prior to flight home.

Stayed in January 2024

The spa area needs to be done up as a place of heaven

It was clean and everything was set out lovely

Stayed in January 2024

We were asked to wait at the reception when checking in while they were preparing our room and after 30min of waiting we asked about the room and were told that the room was ready we just had to pay first! Would have loved someone to let us know instead of making us wait for nothing…

Food was great, Malo chefs!

Stayed in December 2023

Lots of stairs and walkways, but if you're wheelchair-bound or have physical difficulties, you may have trouble moving yourself or your luggage around (but I'd assume they'd place you on a room that's ground-floor, so that can easily be solved. Not to mention - if you need help, you can ask the staff for an extra pair of hands). So honestly, no real cons.

The location was amazing - about a 5 minute drive from Faleolo Airport, and a minute drive to Mulifanua Wharf (if you're going to Savai'i). The premises was clean and serviced daily, staff were very helpful and friendly, and the complimentary breakfast was genuinely amazing - so much variety for anyone and everyone. WiFi was free/complimentary and part of the booking, which we needed as we didn't have our Travel SIM at the time (and is also quite speedy as well!)

Stayed in December 2023

The rooms are tired and not cleaned with daily service. Linens and towels changed after 3 days which is fine. We were put in a king room with an adjoining room. Could hear everything from next door and extremely annoying when they kept putting in airline staff who arrive early morning and leave at 3am. Don’t understand why you wouldn’t put them in a block away from guests who pay to have a relaxing holiday. Did eventually move to a room without an adjoining door which was much better but the sheets were dirty. The hotel is 5 mins from the airport but a long way from Apia and even further to the sights so a car is a must.

The grounds, pool, beach are amazing. The set up for eating in 3 locations great. Buffet breakfast was awesome. Quiet, pretty, most enjoyable. Staff all very helpful and friendly and welcoming. Shout out to the beautiful Lofi and Imoa. The pool and beach are stunning and so nice when you don’t have airline staff with their music blaring. Fia Fia dinner and show was great. Wonderful aircon because it is very hot. Don’t forget the reef shoes, bug spray and camera. We will be back but after the renovations.

Stayed in December 2023

I prefer a stand alone shower

The view was amazing, pool, beach and atmosphere

Stayed in November 2023

The only MINOR let down were some of the facilities not running - BUT that didn’t stop us from having a great stay.

Location was great, right by the airport but nice enough distance away from the business of town - a scenic drive to town through the villages was a great way to be able to soak up the culture and island life. The staff were absolutely amazing and always so willing to help, any issues we had or questions - they were right there ready to help and answer.

Stayed in November 2023

While the bed in the room is nice, the couch and chairs are not particularly comfortable, so don't expect to spend too much time in there. Slow to respond to messages through Booking.com when we first booked. My final meal was not added to our room before we checked out, so we had to pay this later, which was not convenient.

Beautiful location, picturesque beachfront for guests, and great pool complex. Staff are all very friendly, and helpful in arranging transports, activities etc. Special acknowledgement of it being our honeymoon made it extra special. The rooms were well maintained and clean, cooled. The food menu is decent, and there are a decent mix of cocktails and drinks available. Very peaceful and quiet location, far from the city and more populated part of the island, and a very short trip from the airport.

Stayed in November 2023