मुख्य सामग्री पर जाएं

Rewards FAQ

If you're looking for a more complete view of our rewards programme, you can read our Terms & Conditions.

    • How can I claim my reward?

      If your reward is being paid to your credit card:

      All you need is a Booking.com account, and to add your credit card for receiving rewards. You can visit ‘Settings’ in your account to add/update your credit card information. 30–60 days after you check out of your stay, we’ll put the reward on your card. Don’t have an account? Create one here.

      Create an account

      If your reward is being paid in travel credit to your Booking.com Wallet:

      All you need is a Booking.com account. The email address in your account should match the one you used to make your booking using your reward offer. After you check out of your stay, we’ll add the reward amount to your Booking.com Wallet in your account. Don’t have an account yet? Create one here.

      Create an account

      If your reward is an instant discount:

      All you have to do is select ‘Pay now’ for when you’d like to pay. Your reward will be automatically discounted from the price of your booking. Please note that not all properties offer a Pay now option at the moment. Properties that offer Pay now often support other online payment methods like iDeal or Paypal. Look for the Pay now option on the Final Details page (right before you finalise your booking).

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    • When do I get my reward?

      If your reward is being paid to your credit card:

      Once you have returned from your trip we’ll verify your reward. It can take between 30 and 60 days for you to receive your reward on your credit card. You will receive a confirmation email when we’ve added your reward.

      If your reward is being paid in travel credit to your Booking.com Wallet:

      Once you have returned from your trip we’ll verify your reward. It can take between 30 and 60 days for you to receive your reward in your Booking.com Wallet. You will receive a confirmation email when we’ve added your reward.

      If your reward is an instant discount:

      Your reward will be discounted from the price of your booking so you will pay less when you make your booking.

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    • Why hasn’t my reward arrived?

      If your reward is being paid to your credit card:

      Have you registered your credit card for receiving rewards in your account? Register a Visa, Euro/Mastercard or China UnionPay card here (we do not support American Express for receiving reward payments). It is also possible that there may be a delay in the verification of your reward. You will receive your reward in 30 to 60 days after you check out of your stay.

      If your reward is being paid in travel credit to your Booking.com Wallet:

      There may be a delay in the verification of your reward. You will receive your reward in 30 to 60 days after you check out of your stay.

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    • How do I know, before I finalise my booking, if my reward will be applied?

      Depending on the reward, you will see a ribbon with your offer at the top or bottom of the website and/or a message or active code on the left-hand side of the Final Details page where you add your payment information.

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    • Can I use the reward towards a booking I’ve already made?

      No, rewards cannot be applied retroactively. They can be used towards making a new booking.

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    • Can I use more than one reward per booking?

      आप एक बुकिंग के साथ एक ही रिवॉर्ड इस्तेमाल कर सकते हैं. हालांकि, आप अपने रिवॉर्ड को Genius छूट और हमारी वेबसाइट पर मिलने वाली 'डील्स' के साथ जोड़कर और भी ज़्यादा फ़ायदा उठा सकते हैं.

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    • What happens if I cancel my booking?

      If you cancel a booking which was made using an offer, the value of the offer will not be given to you and you will not be able to reuse your unique link or code.

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    • How do I use my unique link?

      Type your unique link into your internet browser. Your reward will be activated when you land on our website, then you can make a booking as you normally would. After you book, you will receive a message in your confirmation email confirming that you will get your money back after your stay. If you are using an instant discount, you will see the discount in your price breakdown.

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    • How do I use my unique code?

      On your computer or phone:

      "फ़ाइनल जानकारी" पेज पर अपनी भुगतान जानकारी के साथ अपने कोड को दर्ज करें. आपका रिवॉर्ड एक्टिवेट कर दिया जाएगा और आप जैसे सामान्य रूप से बुकिंग करते हैं, वैसे ही बुकिंग कर पाएंगे. बुक करने के बाद, आपको बुकिंग कन्फ़र्मेशन ईमेल में एक मैसेज मिलेगा, जिसमें इस बात की पुष्टि की जाएगी कि आपके स्टे के बाद आपको पैसे वापस मिलेंगे. अगर आप तुरंत मिलने वाली किसी छूट का इस्तेमाल कर रहे हैं, तो आप भुगतान की जानकारी में वह छूट भी देख पाएंगे.

      On your mobile app:

      "फ़ाइनल जानकारी" पेज पर अपनी भुगतान जानकारी के साथ अपने कोड को दर्ज करें. आपका रिवॉर्ड एक्टिवेट कर दिया जाएगा और आप जैसे सामान्य रूप से बुकिंग करते हैं, वैसे ही बुकिंग कर पाएंगे. (कुछ ऑफ़र के लिए रिवॉर्ड को एक्टिवेट करने के लिए, शायद आपसे मुख्य मेन्यू में 'मेरे कूपन कोड' में जाकर वहां अपना कोड दर्ज करने को कहा जाए). बुक करने के बाद, आपको बुकिंग कन्फ़र्मेशन ईमेल में एक मैसेज मिलेगा, जिसमें इस बात की पुष्टि की जाएगी कि आपके स्टे के बाद आपको पैसे वापस मिलेंगे. अगर आप तुरंत मिलने वाली किसी छूट का इस्तेमाल कर रहे हैं, तो आप भुगतान की जानकारी में वह छूट भी देख पाएंगे.

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    • When does my reward expire?

      यूनीक लिंक या यूनीक कोड मिलने पर आपको आपके रिवॉर्ड की समयसीमा किस तारीख को खत्म हो रही है, इसके बारे में बता दिया जाएगा. अगर आपके रिवॉर्ड की समयसीमा खत्म हो गई है, तो आप इसे इस्तेमाल नहीं कर पाएंगे.

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    • What if I don’t have a credit card to receive my reward on?

      No problem, you can also register a Mastercard or Visa debit card for your rewards.

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