We appreciated the politeness of the staff and the room is clean. The hotel’s location is perfect for a walk to Basilica and outside restaurants. Also very accessible to any part of the city.

Stayed in May 2025

The staff was very courteous and helpful. Ian , the shuttle bus driver went out of his way to help me secure a bus ticket to Manila when my Cebgo flight cancelled.

Stayed in December 2024

Big space

Stayed in August 2024

The staff is always fantastic. I love staying here. The customer service is unbeatable. I always feel so special and at home. And i am always well taken care of. They know me by name and know my needs. My stay is always wonderful, and this is why I keep coming back.

Stayed in July 2024

During our stay a lot of maintenance work.the pool. And some others.

All the staff are excellent very accommodating .

Stayed in March 2024

Staff are fabulous.

Stayed in March 2024

Non

Good breakfast

Stayed in January 2024

Overall it was a great experience

The hotel staffs are friendly and accommodating. They readily respond to your needs. There are restaurants and fast-food nearby. The hotel is clean and well maintained. The beat hotel I've been to in Naga so far😍

Stayed in January 2024

Nothing! I stay here every year on my birth month :)

The location is great and the service even better!!

Stayed in September 2023

What i didnt like was i feel like the rooms are not that clean. We had to request to move to another room because our first room has lizard poops and lizard inside. Also the bathtub rubber is black already and the aircon is leaking. When we were transferred to a different room it was a little bit cleaner than the first one but the aircon is still leaking and there were a lot of ants on the table. Nonetheless, our experience was okay.

What i like about the property is the super excellent service from the staff

Stayed in July 2023

the bathroom has a big tub catered to big people not safe for smaller and handicapped.

excellent location, the staff are exceptionally nice, courteous, friendly and cater to visitors needs.

Stayed in March 2023

What I didn't like is anything other than the location. My bed had a torn sheet for starters. I reported the flush of the toilet getting stuck to the receptionist @ the desk before I went out to go somewhere and they were just laughing. I came back after a few or so hours and it was still the same. They didn't even take me seriously. The TV was a mess. All I can see was black and white picture due to bad reception. For the price per night that they charged, it was maybe a 2-star hotel experience. Terrible. A staff of the hotel tried to open my door while I was inside and didn't even announce him or herself. It was most likely a case of mistaken room. But still. I was in the restroom that time. Maybe the staff thought nobody was there. Sigh...

I liked the location of the hotel. It's close to fast food chains that are open 24 hours. I am a night owl, you see. Some staff. Not all. Just those who greet the guests such as my self.

Stayed in December 2022

It’s not readily prepared for guess. No face towels, no robes, no slippers and no bath towels.

Location

Stayed in December 2024

We experienced issues with our access card, requiring frequent assistance from lobby staff. Additionally, the facilities show signs of aging, including air conditioning leaks. The breakfast selection falls short for a 4-star hotel.

The property boasts a convenient location near various dining options, while the staff provides exceptional service, catering attentively to our every need.

Stayed in November 2024

Room cleanliness

Total great birthday experience.

Stayed in October 2024

Superb place!

Stayed in June 2024

The rooms are old and not clean enough. Our room has a floor leakage so we transferred to another room

Pool area

Stayed in May 2024

There's some smell in the room. Maybe from the carpet.

I love the pool

Stayed in May 2024

dirty chairs (with stain), smelly carpet, faulty switches, and limited sockets to use for charging

accesible

Stayed in April 2024

The hotel is in need of maintenance. The pool was disgusting, no pool furniture or umbrellas, water was dirty

The staff was exceptional. Above all expectations. The breakfast was good.

Stayed in March 2024

-The window in our room (Naga river view) was dirty. I think it was not cleaned for a long time. -Tv remote was not working and has only 1 channel. -The pool is cold during day and night - wish it was heated .

-Customer Service - superb! Everyone is smiling and greeting you, helpful at all times and willing to go beyond like making sure our baggage is assisted and we are not burned by the sun with umbrella :) -Location - at the heart of the city where you can just walk at night to find restaurants, coffee shops and pharmacy -Breakfast - buffet with many choices and everything is delicious -Lobby - with grand piano, unique design and welcoming ambiance -Parking -has ample space -Room - spacious, cold AC, has fridge, cabinet, chairs, tables and a bath tub

Stayed in February 2024

Not much it was all good, for what I paid. Actually exceeded expectations for the price

I watched the workers a lot. Everyone seemed to legitimately care about their specific job. The rooms director happened to be floating from one post to another handling lots of various things. The restaurant Mgr and door man referenced me by name!

Stayed in February 2024

Bathtub with shower

Breakfast food and people working in the hotel

Stayed in January 2024

Excellent staff, super friendly. Impeccably clean rooms, perfect location. A 5-star experience

Stayed in October 2023