Get quick help

If Booking.com charged you incorrectly: Please go to the Help Centre. We'll likely need a copy of your bank statement showing the incorrect charges as well as your booking confirmation number and PIN code.

If the property charged you incorrectly: Please reach out to the property directly for help.

You’ll find your payment confirmation in your confirmation email. From the email there is also an option to download a payment confirmation PDF.

Booking.com will charge your card for the total price of the booking when you book. If you are looking for more information about your payment, please check your confirmation email.

No, you don’t need to do anything. We charged you for the price of the booking. If there are additional taxes or charges this information should be displayed on the property page.

Sometimes, you are expected to pay taxes and charges upon arrival. If this is the case, the amount is stated before you book and in your confirmation email. If no amount is stated, you should not pay anything upon arrival.

If the property requests money from you and you believe this is incorrect, please go to the Help Centre for further support.

Unfortunately it's not possible to add this booking to your account. We're working on a way to make this possible in the future.

Your confirmation email will list if any meals are included or not included. Depending on the property it may be possible to add a meal plan upon arrival. Please contact the property directly 1-2 days before your stay to find out more.

Please go to the Help Centre. You'll likely need to send our Customer Service team a screenshot of the mismatched information and if you had to pay any extra fees, a receipt as proof of payment.

If your booking has been cancelled, Booking.com refunds you immediately. The processing time may take 7 to 12 days and depends on your bank. If you have questions, contact your bank directly.

If your booking is non-refundable you cannot cancel. If your booking is free cancellation or partially refundable, check your confirmation email or confirmation page in the Bookings section of your account for the cancellation costs.

It's not possible to make any changes to your booking. This includes actions like changing the stay dates, guest name or email address.

Because this booking is facilitated by a partner company, the property may be overbooked. If that's the case, the partner notifies us. Next, we refund you and cancel your booking.

The processing time may take 7 to 10 days and depends on your bank. If you have questions, contact your bank directly.

If your booking is non-refundable, you cannot cancel or make changes. If your booking is free cancellation or partially refundable, check your confirmation email or confirmation page in the Bookings section of your account for the cancellation costs.

After you cancel a booking with us, you should receive an email to confirm the cancellation. Check your inbox and spam/junk mail folders.

If you’ve received an email from Booking.com cancelling your booking, your booking has been cancelled and we’ve refunded you. The processing time depends on your bank. If you have questions, contact your bank directly.

You can find this in your booking confirmation email.

No, this booking can't be made with rewards or incentive programmes. Even if you use a unique link or code to make this booking, you won't be rewarded for this stay.

No, this booking does not count towards your Genius bookings or membership level.

No, this booking is not eligible for We Price Match.

No, it’s not possible to use travel credit towards bookings facilitated by partner companies. Please choose a different room or rate.

You'll get a confirmation email once your booking is confirmed. This should only take about two minutes but sometimes can take longer. Please check your spam/junk mail folders for this email, it may be there by mistake. If you still haven't received any emails, reach out to our Customer Service team.

We always resend your confirmation email a few days before check-in. If you have a Booking.com account, you can also find your confirmation under the Bookings section in your account. If you still need us to resend your confirmation email please reach out to our Customer Service team.

First check your inbox and spam/junk mail folders, it may be there by mistake. If you have a Booking.com account, you can also find your confirmation under the Bookings section in your account.

We'll need to check with our partner company to make sure your selection is still available. We do our best to let you know within two minutes via email. Please check your spam/junk mail folders in case this email is there by mistake.

You’ll get an email to let you know if your booking is confirmed within several minutes. Please check your inbox and spam/junk mail folders for this email. If you still cannot find the email, please reach out to our Customer Service team.

If you've contacted us by phone, the confirmation number may be too long to register correctly. Instead, go to the Help Centre. If you're already talking with a Customer Service agent, let them know this is an offer facilitated by a partner company, or a Partner Offer.

Please visit the Help Centre as soon as possible.

If you’d like to request an extra service like an extra bed, early check-in or transportation to the property, please contact the property directly 1-2 days before arrival. There is no guarantee, but they may be able to help.

If you’d like to request an early or late check-in or check-out, please contact the property directly 1-2 days before arrival. There is no guarantee, but they may be able to help.

Click the property name on the confirmation page to visit the property page. You'll see a complete list of property facilities there.

It’s not possible to change any personal details like the guest name or email address.

It depends on the property’s policy. Typically, additional costs for children (including extra beds/cots) are not included in the price. Please contact the property directly 1-2 days before your stay to find out more.

If you were signed in when you made your booking, the booking should appear in the Bookings section of your account.

If you were not signed in when you made your booking, the booking will not appear and you cannot add this booking to your account.

If you don’t have an account or you were not signed in when you made your booking, please check your email for your confirmation email.

Unfortunately it's not possible to add this booking to your account. We're working on a way to make this possible in the future.

Your confirmation email will list if any meals are included or not included. Depending on the property it may be possible to add a meal plan upon arrival. Please contact the property directly 1-2 days before your stay to find out more.

Please go to the Help Centre. You'll likely need to send our Customer Service team a screenshot of the mismatched information and if you had to pay any extra fees, a receipt as proof of payment.

To offer you more competitive prices, we sometimes partner with other companies. These offers are always paid for in advance and cannot be booked in combination with other offers. Additionally, any changes to your personal or booking details after booking are not possible.

We only provide partner companies (Trip Providers) with the information necessary to complete your booking. Please read our Privacy statement for full details.