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Surrounded by tropical gardens, on the small island of Isla Mujeres, only minutes from Cancun, this hotel is located on one of the best beaches in the Caribbean. Na Balam, Mayan for The House of the Jaguar features an outdoor pool and shady palm trees with hammocks. Guests can attend of the hotel's yoga classes, then relax with a massage. Zazil Ha restaurant at Na Balam serves Mayan and vegetarian cuisine. Visitors can also enjoy a drink with a Mexican snack while watching the sunset at the beachfront Palapa Bar.

Couples particularly like the location — they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.2)

Breakfast info

American

FREE parking!


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 double beds
and
1 extra-large double bed
Bedroom 1:
1 extra-large double bed
Bedroom 2:
1 extra-large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.2
Facilities
8.3
Cleanliness
8.6
Comfort
8.7
Value for money
8.0
Location
9.2
Free WiFi
7.3
Select topics to read reviews:

See what guests loved the most:

  • Or
    Israel Israel
    Great place Next to the best beach on Isla Mujeres Great breakfast Price also includes beach sofa Big and simple rooms
  • Anna-lena
    Sweden Sweden
    Big and comfortable rooms located just at the beach, and walking distance to all restaurants and shops.
  • Matthew
    United Kingdom United Kingdom
    The location is amazing, it’s right near the best beach but still retains a lovely quiet oasis of peace, a really good choice on what is a v loud/busy island! The breakfast was great too (provided over the road at casa jaguar - 2 min walk)

Hotel surroundings

Restaurants
1 restaurant on site

  • Oceanvs Beach Club Restaurant
    • Cuisine
      Mediterranean • International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly

Facilities of Na Balam Hotel
Great facilities! Review score, 8.3

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Free parking
  • Restaurant
  • Non-smoking rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Garden
Activities
  • Snorkelling
    Additional chargeOff-site
  • Diving
    Additional chargeOff-site
  • Fishing
    Off-site
Living Area
  • Seating Area
Media & Technology
  • Flat-screen TV
  • TV
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Bar
  • Restaurant
Internet
WiFi is available in public areas and is free of charge.
Parking
Free public parking is possible at a location nearby (reservation is not needed).
  • Street parking
  • Accessible parking
Services
  • Shuttle service
    Additional charge
  • Daily housekeeping
  • Tour desk
  • Airport shuttle
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • Smoke alarms
  • Security alarm
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Air conditioning
  • Non-smoking throughout
  • Tile/marble floor
  • Private entrance
  • Fan
  • Family rooms
  • Non-smoking rooms
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Sun loungers or beach chairs
Wellness
  • Sun umbrellas
  • Sun loungers or beach chairs
Languages spoken
  • English
  • Spanish

House rules

Na Balam Hotel takes special requests - add in the next step!

Check-in

From 15:00 to 23:00

Check-out

From 07:00 to 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Refundable damage deposit

A damage deposit of USD 50 is required on arrival. That's about GBP 39. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

Children and beds

Child policies

Children of any age are welcome.

Children 18 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 4 rooms, different policies and additional supplements may apply.

Mastercard Visa Cash is not accepted Na Balam Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

A damage deposit of US$50 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

FAQs about Na Balam Hotel

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • The nearest beach is just 50 yards from Na Balam Hotel. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Na Balam Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 7.5).

    Breakfast option(s) include:

    • American

  • Na Balam Hotel offers the following activities / services (charges may apply):

    • Snorkelling
    • Diving
    • Fishing
    • Swimming Pool

  • Na Balam Hotel is 500 yards from the centre of Isla Mujeres. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Na Balam Hotel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Na Balam Hotel has 1 restaurant:

    • Oceanvs Beach Club Restaurant

  • Check-in at Na Balam Hotel is from 15:00, and check-out is until 12:00.

  • Room options at Na Balam Hotel include:

    • Double
    • Suite