Dorfstraße 2, Lechaschau, 6600 Reutte, Austria
#9 of 13 hotels in Reutte
Guests' ChoiceBased on 76 hotel reviews
8.1Cleanliness
8.8
Comfort
8.5
Location
8.4
Facilities
8.1
Staff
8.8
Value for money
8.0
Free WiFi
7.8
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End of dialog contentReviewed: 7 March 2024
Rebecca
GermanyI accidentally left an item and asked it be shipped back. They up charged a 17 Euro ship cost to 30 Euro as a service charge to ship it. I agreed and paid the 30 Euro then wrote a review stating I was surprised by the additional fee instead of just shipping a left item as a courtesy. The email I got back was my item was to be held hostage until I improved my hotel review rating. The original rating was a 4 out of 10, agreed a bit harsh given the frustration (I have corrected now). I'm disappointed on how this was handled by the hotel manager. Holding the item hostage to a better rating is inappropriate. I told them to keep the left item and cancel the shipping payment. I still recommend you consider staying, it is a good hotel. I'm simply capturing an experience that didn't meet my expectations for what I would expect of good customer service in handling this situation.
It was a good location. The hotel restaurant soup and meat dishes are really good. Room was simple, but a modern and large shower is nice.
Stayed in March 2024
Reviewed: 19 February 2024
Miriam
NetherlandsWe had a double bed and one of us slept on the couch during the whole stay. Also, part of the personnel needed to warm up in the mornings.
Straightforward check-in, nicely located, great breakfast
Stayed in February 2024
Reviewed: 29 September 2023
Rf
TaiwanDinner food is not good as expected
Stayed in September 2023
Reviewed: 14 September 2023
Simon
United KingdomExpensive, would prefer secure or private parking for our motorcycles.
Good food, hotel very pleasant in terms of decor and ambience.
Stayed in September 2023
Reviewed: 28 August 2023
Jenny
GermanyThe Wi-Fi didn’t work very well and there was no air con in the rooms or fans and it was really warm.
The location was great with lovely views and the food at the restaurant was really good.
Stayed in August 2023
Reviewed: 17 August 2023
Alessandra
ItalyNothing
The balcony and the view
Stayed in August 2023
Reviewed: 6 August 2023
Jason
JerseyTea and coffee making in room would have been nice but could be obtained in bar area downstairs
Large comfortable rooms. Clean en suite facilities. Good breakfast and restaurant. Attentive and focused staff
Stayed in August 2023
Reviewed: 4 August 2023
Ronald
BelgiumMenu food limited
Sleeping
Stayed in July 2023
Reviewed: 7 June 2023
Bernhard
SwitzerlandNothing
Nice quiet room, good food.
Stayed in May 2023
Reviewed: 25 May 2023
Marianne
NetherlandsMust pay 2 times for 24 hours parking
Very close to the city
Stayed in April 2023
Reviewed: 6 March 2023
Lynne
Italyvery good for an overnight stay whilst travelling. Hood breakfast.
Stayed in March 2023
Reviewed: 22 September 2022
Kim
United StatesThe room was a little warm.
It was a nice clean and roomy modern room and hotel. The restaurant was excellent.
Stayed in September 2022
Reviewed: 11 August 2022
Tiago
BrazilThe Internet connection could be better.
Good location. The room was clean and was comfortable. The staff was very friendly and helpful. The breakfast was also very good. We had a beautiful view of the Alps from our room.
Stayed in August 2022
Reviewed: 24 July 2022
Annette
DenmarkGreat location, fantastic breakfast and really nice staff.
Stayed in July 2022
Reviewed: 23 July 2022
Cristinadiana
Swedenbreakfast was kind of poor in options but ok with basics
the view from the balcony, just stunning
Stayed in July 2022
Reviewed: 7 July 2022
Marcella
NorwayExcellent hotel, excellent room which was upgraded from the one originally booked.
Stayed in July 2022
Reviewed: 19 June 2022
Keith
United KingdomWe were there during a hot spell and the room would have benefited from a fan or air conditioning
The hotel was chosen as a base to visit local attractions and was ideally located. The restaurant provided very good local food. The staff were friendly and made some very useful suggestions for things to do
Stayed in June 2022
Reviewed: 9 June 2022
Stephen
United Kingdomexcellent restaurant and location
Stayed in June 2022
Reviewed: 1 May 2022
Petr
Czech RepublicWi-Fi connection via mobile device was not troubleless - there was issue with loading of login page but it worked fine on a laptop. The mattress was too soft for my comfort but that is subjective matter.
Staff was very helpful and pleasant. Room and everything else was perfectly clean.
Stayed in May 2022
Reviewed: 23 February 2022
Kim
United Statesthe room decor in a bit dated.
The staff were friendly. The location near enough to down town to walk. ski lift about 6 minutes drive the restaurant is quite nice with a a nice menu.
Stayed in February 2022
Reviewed: 18 October 2021
Curetta
United KingdomStaffing levels at breakfast and dinner made it feel end if season and service was slow
Stayed in October 2021
Reviewed: 20 September 2021
Anni-elina
FinlandVery nice staff and breakfast, beautiful location and well kept hotel. Definitely recommend!
Stayed in September 2021
Reviewed: 4 September 2021
Doan
VietnamThe bed isn't not too comfortable and the wall is rather thin, you can hear your neighbors pretty well.
Good location and the staffs are really attentive.
Stayed in September 2021
Reviewed: 10 August 2021
Adrian
Belgium(as a small minus point, the pillow could be a bit harder)
Room was very good and clean. same for the bathroom. all seemed recently renovated. very good dinner and excellent breakfast. excellent accommodation, will definitely book another stay if I will be in the area.
Stayed in August 2021
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