We bought our own alcoholic drinks at Duncan's on Elizabeth St and somehow the housekeeping staff thought we'd used a beer from their supply in the bar fridge. Landed on our room bill, got it removed.

Location was great, buffet breakfast options, coffee was fantastic

Stayed in April 2024

TV miles from bed in 1027 so we couldn't watch anything in bed Mattresses were not so comfortable Wifi was TERRIBLE which is so unusual in a hotel these days Air con was either too hot or too cold

Location Cleanliness

Stayed in April 2024

We thought some alcoholic drinks were expensive.

Great location, valet parking important for us, helpful and informed staff,good food selection, varied drinks selection, clean, comfortable rooms.

Stayed in April 2024

Meals were a little over priced

Ideally located in centre of city

Stayed in April 2024

Would be good to have a lounge area away from the main bar, but that’s only a minor point.

Excellent location in the heart of the city. Personally I would have preferred the tourist info / brochures in the main reception area rather than in the ground floor entranceway. Breakfast choice was good and staff always very friendly.

Stayed in April 2024

Reception struggled to understand payment request, I wanted to use debit card, had to transfer money onto a credit card at reception to pay. When asking “can I use debit card, she acted like a credit card is a debit card. House keeping was very late in the afternoon, one day we got missed. 5 nights no new bed linen. Drinking equipment washed in bathroom, felt unpleasant, also no detergent used. Only one cup, provided. Window view was air conditioning ducts, was hoping to enjoy city lights at night. I hope all this information helps.

Location.

Stayed in April 2024

There was a strange smell coming through the ventilation at times. It didn't last though.

Great spot when seeing a show at the Regent. 2 min walk. Comfy beds, bar and restaurant on site. All the staff were very helpful and friendly.

Stayed in April 2024

Not having a view looking outside of window would have preferred to look over road and other buildings. Lip on entering bathroom ensuite could be a hazard.

location good. Room clean and bed comfortable

Stayed in April 2024

Location was good. Handy to everything

Stayed in April 2024

No negative comments at all

Close to all attractions and easy access to transport

Stayed in March 2024

The sofa bed was creaky and on the small side.

Location is great, pool was a hit for the kids, room was spacious and room service was quick and tasty., good variations of the breakfast buffet.

Stayed in April 2024

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Everything worked! The room was clean, roomy and quiet.and the staff were efficient. The food was lovely. Excellent location for city access.

Stayed in April 2024

The only thing I did not like was that the lighting was terrible in the room.

Location was excellent. I liked that we were given an early checkin and the staff were helpful and friendly. The toiletries were of good quality and my room was comfortable especially the bed.

Stayed in April 2024

A fantastic location to base ourselves from for our staycation- with 3 kids it was perfect to explore and get around the city. The kids loved the pool and spa, the breakfast spread was great and the staff were friendly and always willing to help.

Stayed in April 2024

I didn’t like that we could not see outside from our window

Stayed in April 2024

The main bed wasn't very comfortable and the sofa bed was very uncomfortable. The bed lamps didn't work and neither did the floor lamp.

The hotel has a very good location, the room has a good size and the breakfast is good.

Stayed in April 2024

Not much but the bar is a bit pricey.

The hotel is very central, spotlessly clean. We had a wheelchair accessible room which was fantastic for those with mobility issues.

Stayed in April 2024

Reception staff were amazing- very accomodating.

Stayed in April 2024

Current renovation was dissapointing.

The location was brilliant for us.

Stayed in April 2024

Breakfast was great.

Stayed in April 2024

The location was close to interesting lane ways and centre. Staff promptly attended to our needs. Particularly enjoyed the complimentary citrus water near the reception, great reminder to hydrate .

Stayed in April 2024

Things looked a bit tired, needed to be freshened up. No robes and no milk for tea/coffee

Location was good, loved the Easter eggs at reception

Stayed in April 2024

Very noisy aircon, room amenities and capabilities quite basic, bed medium comfort.

Perfect location.

Stayed in April 2024

I hadn't realised it was a mainly 'working person overnighter' hotel and I expressed surprise when I was charged a refundable fee in case I used bar facilities or something - The customer service person next to mine - ie an eavesdropper -interrupted and actually argued with me!! I had only commented in surprise - I have been in many hotels in Europe but none in Australia - I didn't particularly care about the charge it simply took me by surprise and I was half laughing but this women took it as a major criticism which I thought was a bit unprofessional There was some sort of massive air conditioning unit in the hall outside the door of my room which was excessively noisy and made it hard to get to sleep but considering it was an inexpensive room I guess it was par for the course

I loved the room with the view over Collins Street It was good value for money and the bed was very comfortable and the room was clean The hotel was not too far from NGV , had a late checkout and was close to the arcades for a nice breakfast

Stayed in March 2024