ul. Sveti Nikola 24, Arbanasi, 5000 Arbanasi, Bulgaria
#12 of 13 hotels in Arbanasi
Guests' ChoiceBased on 36 hotel reviews
7.8Cleanliness
8.1
Comfort
7.9
Location
8.6
Facilities
7.7
Staff
8.5
Value for money
7.7
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 11 April 2024
Kiril
Germanybreakfast is extremely simple, limited parking slots
central location
Stayed in April 2024
Reviewed: 23 September 2023
Lucian
RomaniaThere is no shower cabin, just a shower hanging on the bathroom wall. The bed was uncomfortable. .
It was good for a one-night stay. The location is nice. The room was big enough and it was clean.
Stayed in August 2023
Reviewed: 22 August 2022
Nistor
RomaniaThe floor in the shower didn't had the incline needed, so every time we used it, it floded the entire bathroom. Toilet brush very dirty...
Staff very friendly and helpfull
Stayed in August 2022
Reviewed: 8 August 2022
Георги
BulgariaThe small window of the room.
The garden.
Stayed in August 2022
Reviewed: 7 August 2022
David
RomaniaCan't think of anything.
The rooms were better than we were expecting based on the pictures. They were large enough, had all the facilities that we needed and were very clean. We arrived a bit later than the limit stated in the listing, but there were no issues whatsoever. The staff was really kind and helpful. The included breakfast was also great.
Stayed in August 2022
Reviewed: 27 May 2022
O'doggy
BulgariaThe furniture seemed a bit old and overused. We find the prices a bit high for such room settings. Anyway, we stayed for just one night, so I cannot give adequate opinion.
At time when there are lots of visitors, the hotel offered us a room at last floor, which made it quiet enough. We are traveling with a small child, so this was very important for us.
Stayed in May 2022
Reviewed: 7 September 2021
Konstantinos
GreeceOverall experience was good
Stayed in September 2021
Reviewed: 6 July 2023
Ioana
Romania- no parking place available. - pet friendly however we have been charged 15 leva extra for dog. - dogs are no allowed to stay alone in the room -the bathroom was a joke. We were in transit for a night, didn’t bothered much, however for a long time it might be an issues - the brakfast was joke and we have selected this property mainly for breakfast. 2 french pancakes + jam( don’t confuse it with crepes) and 1 coffee.
Where it is locates
Stayed in July 2023
Reviewed: 5 June 2023
Hrissimira
BulgariaHotel Elena offers a homey and cozy atmosphere while simultaneously providing all of the luxuries of a chain hotel. The property’s location is also very convenient as it is only 10 minutes away from Veliko Tarnovo by car and 5 minutes away from the hiking trail to the Swing of Love. Additionally, at breakfast, we were served a hot fresh piece of homemade banitsa which tasted amazing.
Stayed in June 2023
Reviewed: 19 April 2023
Abbie
United StatesThe host was so friendly and welcoming. She was helpful in speaking English with me, as I do not speak Romanian. The restaurant was charming and the food delicious and served graciously.
Stayed in April 2023
Reviewed: 9 March 2023
Encho
BulgariaDidn't have more time to enjoy the peeseful stay.
Nice clean family hotel, the breakfast it's excellent the product use for it it's home made. The staff are friendly and very helpful. I been here before and recommend it.!
Stayed in March 2023
Reviewed: 15 August 2022
Claudia
RomaniaThe host is an extraordinary woman. We booked 1 night through Booking, and when we arrived we decided to stay one more night and we expected her to check us out, but she said "No problem". The first morning we had free breakfast through genius, and the second we expected to pay but it was still free. It is quiet, clean, beautiful surroundings. We are satisfied! Also we was with our dog.
Stayed in August 2022
Reviewed: 25 July 2021
Maria
BulgariaWe understood upon arrival that the hotel doesn't have its own parking spaces provided and we should look for a place to park the car in the street. We were lucky because it was high season and there were a lot of cars. Breakfast was really simple - three salami sandwiches and a coffee/tea. We are vegetarians but nobody asked us. Also the earliest possible time for breakfast was 8:30, which is rather late in my opinion.
The location.
Stayed in July 2021
Reviewed: 19 August 2023
Anonymous
BulgariaGood location, cozy and clean. Perfect for a weekend. Good breakfast
Stayed in August 2023
Reviewed: 29 May 2021
Anonymous
United KingdomThere were no hangers in the bathroom and no ashtray on the balcony. There is no swimming pool or at least the staff didn't let us know there is.
The location is really good and overall the place is nice and quiet.
Stayed in May 2021
Reviewed: 20 May 2024
Georgi
BulgariaThere are no comments available for this review
Stayed in May 2024
Reviewed: 5 April 2024
Borislav
BulgariaThere are no comments available for this review
Stayed in March 2024
Reviewed: 6 November 2023
Georgeta
RomaniaThere are no comments available for this review
Stayed in November 2023
Reviewed: 17 September 2023
Tim
BulgariaThere are no comments available for this review
Stayed in August 2023
Reviewed: 18 July 2023
A
RomaniaThere are no comments available for this review
Stayed in May 2023
Reviewed: 4 July 2023
Michelle
United KingdomThere are no comments available for this review
Stayed in July 2023
Reviewed: 28 May 2023
Galabova
BulgariaThere are no comments available for this review
Stayed in May 2023
Reviewed: 22 May 2023
Sarah
United KingdomThere are no comments available for this review
Stayed in May 2023
Reviewed: 26 April 2022
Liliya
BulgariaThere are no comments available for this review
Stayed in April 2022
Showing 1 – 25
Jbeil, Lebanon
Ko Mak, Thailand
Schmallenberg, Germany
Dublin, Ireland
Ciudad del Este, Paraguay
Rome, Italy
Špindlerův Mlýn, Czech Republic
Aizpute, Latvia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content