123 Queen Street West, M5H 2M9 Toronto, Canada
#54 of 109 hotels in Toronto
Guests' ChoiceBased on 1529 hotel reviews
8.0Cleanliness
8.6
Comfort
8.7
Location
9.3
Facilities
8.2
Staff
8.7
Value for money
7.3
Free WiFi
8.1
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End of dialog contentReviewed: 19 April 2024
Eva
CanadaWe parked across the road in the City Hall underground parking lot. The signage to exit the parking lot was very poor. Luckily, another person happened to be also exiting and showed us the correct doorway / stairwell.
Stayed in March 2024
Reviewed: 17 April 2024
Iurii
UkraineA bit overpriced
Stayed in February 2024
Reviewed: 13 April 2024
Patricia
CanadaParking is a bit steep.
Love the indoor/outdoor pool for family fun, location, near shopping, sightseeing and transportation. Breakfast included was fantastic!
Stayed in March 2024
Reviewed: 5 April 2024
Semone
CanadaNA
NA
Stayed in March 2024
Reviewed: 29 March 2024
Linda
CanadaRoom was not ready until 3 hours after check in
Location, staff, cleanliness, pool
Stayed in March 2024
Reviewed: 21 March 2024
Slim
United KingdomLimited menu and sometimes bad smell comes out of the kitchen
Comfy bed, great WiFi and really cool gym and pool
Stayed in March 2024
Reviewed: 16 March 2024
Johanna
CanadaThe beds were wayyyy too soft. We had a hard time sleeping. The sheets also make so much noise that you hear every movement.
Location and reputation
Stayed in March 2024
Reviewed: 1 March 2024
Megan
United KingdomDidn’t get offered the chance to add breakfast to our stay or told about the dining options when we checked in
The location was fantastic, with great views of the CN tower
Stayed in February 2024
Reviewed: 21 February 2024
Paul
CanadaPrice - ridiculous
Room
Stayed in January 2024
Reviewed: 19 February 2024
Anil
CanadaI met 3 different ladies at reception for various concerns. 1 of them was kind of rude.
Stayed in February 2024
Reviewed: 15 February 2024
Bhojraj
CanadaValet parking experience was painful, I will not choose in future. It took over half an hour to get my car back
Good service overall
Stayed in January 2024
Reviewed: 12 February 2024
Jonica
CanadaThe pool was on the cold side
We got upgraded for free
Stayed in January 2024
Reviewed: 22 January 2024
Jessica
CanadaSome of The ignorant guests
Staff were great no complaints but the people staying there were rude, ignorant and almost racist. I would not come back because of the ignorant guests I didn’t feel comfortable being there
Stayed in January 2024
Reviewed: 17 January 2024
Fowler
CanadaAt night all the doors were locked including access from the path. Not fun on a cold night. Signage saying so would be beneficial. A little expensive for a coffee and a pastry on site
Great room. In and out with valet car service was exceptional.
Stayed in January 2024
Reviewed: 15 January 2024
Megan
United StatesNot a lot of food options
Looks cool
Stayed in December 2023
Reviewed: 5 January 2024
Raneem
United Arab EmiratesPrices
Location and the facility were great
Stayed in October 2023
Reviewed: 5 January 2024
Mykola
Ukraineno such
nice location great facility friendly stuff proximity to all attractions
Stayed in January 2024
Reviewed: 3 January 2024
Marlene
United StatesThe cleaning crew was not as attentive as you’d expect from a 4-star hotel. My room was cleaned but the used glasses were left behind. The eating area isn’t big enough to accommodate the number of guests that come for breakfast. I would expect that this is something that should have been long considered.
I love that it’s located right in the middle of attractions and activities. The Toronto sign and City Hall are just across the street. Eaton Centre and Union Station are within walking distance. I enjoyed the breakfast with a variety of food to choose from.
Stayed in January 2024
Reviewed: 30 December 2023
Andrea
CanadaGreat Location.
Stayed in December 2023
Reviewed: 29 December 2023
Sarah
CanadaPool was freezing, not an enjoyable experience. Need better heating in the indoor area of the pool. Usually, when we go to a hotel, we love to spend time in the pool area to relax. Our room was much too warm, unable to decrease the temp in the room. When turned off heating, the room got much warmer. My whole family was very uncomfortable due to the temperature of the room.
Everything other than the below items, everything was good.
Stayed in December 2023
Reviewed: 27 December 2023
Robert
CanadaDifficult to find moderately cost food in walking distance.
Location
Stayed in December 2023
Reviewed: 21 December 2023
Owen
CanadaLove it! And access to the was great! would have liked a little more selection of the hot food, but it was great!
Stayed in December 2023
Reviewed: 18 December 2023
Gustavo
Canadano proper breakfast buffet...I think is a new tendency in hotels, but for the price having to go out for breakfast is not something I expect for a hotel of this name and level.
the location is the best and the bedroom was spacious for 1 person/2 people. close to everything.
Stayed in December 2023
Reviewed: 10 December 2023
Diksha
CanadaA room tour would be better. I come from Mauritius which is mostly tourist oriented and we value good customer service and room tour is part of the service. Just someone accompanying the guests to their room to check.
I appreciate the room upgrade and service from Monica. She was very nice and humble. The room was fantastic with an excellent view. Unfortunately i didn’t spend too much time in the room but was really good experience.
Stayed in December 2023
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