Unfortunately we had building activities taking place when we were there so our balcony which had a view of the Matterhorn was not fully usable. Even with the doots closed the noise was still significant. This was just unfortunate and no fault of the hotel.

Everything was excellent especially the omelettes. As good as we have ever stayed at.

Stayed in May 2024

Buffet Breakfast had a wide range of things including a guy who would cook you eggs on the spot. The spa facilities were excellent and not too busy, nice that they have adult spaces as well as family spaces.

Stayed in May 2024

Close to town. Shuttle bus to and from station. Staff friendly and helpful. Spacious room and clean. Great breakfast. Lovely pool.

Stayed in May 2024

Plastic cover under mattresses, limited view, small rooms

Great bar, nice breakfast, lovely wellness

Stayed in April 2024

Personally I would prefer to have a little bit more guidance to spa area, however regardless of that, facility is absolutely well maintained and cleaned.

Very friendly staff and atmosphere. It is very much suitable for solo traveller. Enjoyed quality food and the brilliant live music at cozy bar after the long walk.

Stayed in March 2024

Staff pushing us to leave the room at 10:59 with the housekeeping coming 3 times to ask to leave the room.

Very nice location and good level of service at the check-in. The breakfast is really good and the spa is amazing

Stayed in March 2024

The room got very warm at night. Even setting the max temperature on thermostat to 21 degrees C, the temperature would climb to 23 or 24 degrees at night which made it very hard to get a good nights rest.

The location is perfect, close by the main train station and a quick walk or bus ride to a number of ski lifts. The breakfast was delicious. The sauna and pools were nice to relax in after a long day of skiing. Staff were very friendly and professional.

Stayed in March 2024

All was perfect

Great location, facilities, sauna and the pool and great kids club.

Stayed in February 2024

Excellent experience, stayed one night. Close to the train station, transfer from the train station organized smoothly, nice food at the restaurant and friendly service (reception, restaurant). Great breakfast.

Stayed in March 2024

Thicker pillows is my only suggestion.

We were so impressed with Resort La Ginabelle!! We went for a ski holiday and couldn’t recommend this place more. The location is perfect, close to town and the ski lifts. The facilities are excellent, the resort has everything you need: great views, lovely spa areas, great restaurants, wonderful piano bar with excellent music and the staff were always so warm and accommodating. We were blown away!

Stayed in February 2024

The elevators were a bit temperamental

The pool

Stayed in February 2024

Nothing to mention

The personal touch, the location, the wellness facilities and the excellent breakfast

Stayed in February 2024

Everything from the breakfast through to dinner, the food was exquisite. Some of the best food me and my partner had whilst staying in Zermatt. But I really have to mention the service at Ginabelle. The staff were friendly and genuinely would do anything to make you feel like royalty. Top class team. A stellar example about how to treat guests and make them feel a million dollars.

Stayed in February 2024

Everything was fine about the hotel, however there were problems with the booking made on the website of the "Booiking.com", which should be better to write directly by e-mail (of course if it's possible) and don't post it on a public platform.

The room and the bathroom was very clean and the restaurant service (both breakfast and dinner) was excellent. The staff was helpful and kind, and we liked that the owner of the Hotel paid attetion to every table in the restaurant and kindly inquired about the satisfaction of the guests.

Stayed in January 2024

Breakfast was superb every day. Hotel well located in Zermatt - close to lifts and to restaurants. Pool and spa facilities were also very good.

Stayed in January 2024

Overcast weather on some days blocking our Matterhorn view

Clean modern room with a Matterhorn view from our balcony. Short Walk from Zermatt train station .Reception -Sabina/Sarina ? was always accomodating and helpful with any questions we had and arranged a free Zermatt taxi to the train station at checkout. A warm pool with snow surrounds - What dreams are made of !

Stayed in December 2023

No fitness area? that was surprising and bit disapointing.

First of all - the staff, these guys and girls are really making this place special. Service is top quality. Another good things - SPA area, outside pool, nice saunas, relaxing areas. Very good hotel's location, just few steps form the ski lift + from the bus stop which takes to yet another ski lift. Breakfast - one of the best I had, there is everything you can think of.. just great, really liked the reserved table which did not change for the whole stay.

Stayed in January 2024

I've got the single room with a view on the street 1st floor ; the room was crowded with all kind of furniture: for a small room you dont need to have a big table, a desk, an arm-chair plus the wardrobe . Mattress and pillow a bit uncomfortable for my back, but I survived 4 days ; The hotel pretend to be a 4 stars hotel ( and maybe they are for other type of rooms) , but for the room I've paid ( single room with balcony) I've got the worst bathroom ever : small, very dark inside with no facilities - that cant be called 4* bathroom ; you cant properly shave bcz you cant see anything . I can't even imagine how a lady can makeup in that dark bathroom :-)

spa facilities with the outside heated pools and jacuzzi is amazing; cleaning was very good and staff was polite ; breakfast also good; I had a balcony , but the view was on the back side.

Stayed in December 2023

There was only one tiny discomfort. On the last day, we woke up early in the morning for someone was knocking on the door and asking us when we would check out, so the person could clean the room. Which is understandable, but the check out was until 11 and we had plenty of time.

Everything was great. I can highly recommend this place. The location was great, the staff were amazing and very friendly, the food was really good. I would definitely book this hotel again when we visit Zermatt next time.

Stayed in October 2023

Nothing

Fun location and loved the pool.

Stayed in December 2023

The rooms were a little too warm for our liking. Even with the heating off and window open it was still very warm- this may just be personal preference though as we do prefer it a bit cooler. We only ate at the hotel restaurant once but it felt a little frantic. Staff were lovely but our drinks order got a bit confused between different people. Not a big issue but it definitely felt like they were a bit tight staffing wise.

Property is well located, close to town very clean and modern rooms. Great sized balcony and the bed was really comfortable! Breakfast was great selection wise and the Melted restaurant was delicious!! The spa and amenities were incredible, so much space and choice in the spa. The staff we spoke to were also really great. Everyone was very helpful and wanted to make sure everyone’s stay was perfect.

Stayed in December 2023

Spa was amazing. Breakfast was great!

Stayed in November 2023

I was not received by the hotel's free car to the train station upon entry, so I had to walk to the hotel. Note that I send a message to the residence with the arrival date The receptionist did not give me an upgrade to the other building worth 88 euros. She made it for me with the deposit invoice, as I objected to that. The bathroom fan is noisy.

Staff spaciousness. Especially those who check on guests returning from events in the evening and distribute chocolate.

Stayed in December 2023

The hiccup in the room toilet could have been anticipated prior to our check in but as mentioned above after we highlighted the issue there was a responsive good service recovery

Rooms were clean and well furnished. There was a hiccup with one of the toilets in our family room which we brought up to the hotel staff. The service recovery was good and the overall service in all parts of the hotel from breakfast to reception and porter and bar etc were very friendly and attentive. The food in the restaurant for both breakfast and dinner was of a good standard and a good spread. The spa area with the outdoor heated pool was really nice and relaxing and well maintained

Stayed in November 2023