The lights and sheets on bed in room. Sheets didn't stay on and light switches is a ridiculous system, try to turn on section of room on another section goes off. Confusing switches

Staff was extremely helpful

Stayed in May 2024

We were truly disturbed by the church bells that rang all night. It kept us awake and really impacted our experience.

the property was beautiful, very clean and so wonderfully situated in the old city. It was close to great restaurants and the river, away from traffic. The decoration was beautiful.

Stayed in May 2024

Requested quiet room but room faced the side of the square. Friends with us did get a quiet room We had to walk our luggage to the hotel due to construction going on when arrived

Nice breakfast, staff very friendly, room clean

Stayed in May 2024

Only small things like extra amenities not being provided from the get go. You have to order them for free through the web site, which is ok, but other 4 star hotels normally have them prepared in the room before check-in. A way too small selection of tea in the room. Just black and green tea. Some other flavours like herb and fruits tea would have been nice. But of you ask at reception, they will provide you with some other tea sorts. Also no coffee cream provided in the room. And last but not least, there were no hangersor hooks in the bathroom, which made hanging towels difficult. All in all a great hotel. As I said it's just some details that didn't feel up to the level of a 4 star hotel compared to other similar hotels around the world.

Wonderful hotel with lovely staff in the inner city of Zurich. Great location and good breakfast.

Stayed in May 2024

The hotel didn’t have air conditioning as advertised. We were there in May and staff kindly explained that in summer they have controlled air conditioning. They offer a fan. Customers can feel deceived as we selected the property because we understood we could have air conditioning or heat according to our needs. Pillows are terrible. Besides this, it is actually a great hotel.

Location, staff, cleanness

Stayed in May 2024

Location is fantastic, right in the heart of the old town. Perfect base to explore Zurich old city and surrounds.

Stayed in April 2024

Rather noisy late at night

Almost everything - very large room, nice breakfast, easy access with a taxi, lots of restaurant choices nearby

Stayed in April 2024

The only thing we didn’t like was the bathroom design. There was no space to hang or store the towels apart from directly above the toilet. That was unsanitary. I heard that there are also some renovated rooms. Maybe that issue is solved with the renovation.

The location was AMAZING!! The hotel staff was excellent! Very kind and always willing to help. Even for restaurant reservations! The room and the hotel in general was very clean! Breakfast was very tasty and rich! The breakfast room was also spacious and comfortable. The lobby exceeded our expectations! It was so cozy! And the family room where you could play video games and enjoy complimentary coffee was a great touch!

Stayed in April 2024

Location is nice and staff are very good, special thanks to Ruth, Mariela and Janelle of Wellenberg

Stayed in March 2024

As with most hotels in Europe, it is difficult to get the temperature cool enough in the room without opening the windows (which leads to noise due to its location in a busy area of town).

The hotel was a short walk (7-8 minutes along the river) (or tram ride) to the main train station. The staff were helpful, breakfast was very good and we especially liked the lounge/library open to all guests on the first floor.

Stayed in April 2024

The electric switches in the room seemed to have a mind of their own and it was a mystery how they worked - and even the reception staff admitted that they were peculiar. I would manage to switch on one bedside light and Hilary would switch hers on, which immediately turned mine off. Attempting turn mine on, both went off. Another attempt the whole room lit up ... very odd! While the bedroom was excellent having clearly recently been updated, with a very comfortable bed, the bathroom had not been updated. The shower was adequate rather than good, and it was all very clean. The sink unit has seen better days too. But overall, we enjoyed our visit and would stay again should the opportunity arise. This is completely outside the control of the hotel of course, but there were utility works going on outside the hotel, I was impressed by the way that the workers were re-laying the cobbled pavement!

The hotel is well placed in the old town of Zurich with its maze of narrow cobbled streets and eclectic range of shops, bars and restaurants. It's about a ten-minute walk from the maion station. The hotel is very pleasant with decent sized rooms that are well equipped and modern - the coffee maker and coffe pods (including decafienated coffee) was very welcome. The bathroom, although a bit old-fashioned and perhaps in need of modernising, was perfectly adequate. The restaurant is for breakfast only, which was sumptuous with very cheerful staff looking after guests. There is a very spacious and comfortable lounge with an additional smaller lounge adjoining, with a giant TV, toys and games and video games consoles. There is also rooftop patio accessed from the second floor. A coffee machine and water is there for guests to help themselves to. We were there only two nights but it was the perfect bolt-hole during pretty poor weather, to be honest.

Stayed in April 2024

Breakfast choices were quite limited. It was surprising that for latter/cappuccino you had to pay additionally. the same as with pancakes. The quality of food was good, but basically the same every morning.

Location was really convenient. Staff was super friendly

Stayed in March 2024

Lots of construction around

The hotel was wonderful and easily accessible

Stayed in April 2024

It is quite difficult to control the lighting in the room. It would be more desirable if it is air-conditioned in April as it is quite hot in the afternoon.

The hotel is perfectly located at the city centre. The breakfast is delicious.The lobby and common room are very cozy.

Stayed in April 2024

Being picky… no fridge in the room to keep milk for tea!

Excellent location. Friendly and helpful staff.

Stayed in April 2024

The breakfast less choices

Good location and restaurants around, 10mins walk to Zurich HB

Stayed in April 2024

It was very expensive. Not value for money.

Breakfast was amazing, especially the terrace where it was served.

Stayed in April 2024

The price & breakfast menu was not variety on day to day

The location

Stayed in April 2024

This isn’t really the fault of the hotel, but if your room overlooks the old town streets, it can be extremely noisy all hours of the night until 6 AM.

Clean, quaint but modern, excellent amenities, friendly staff, good location walking distance to train station.

Stayed in April 2024

Unfortunately there was alot of works being carrired out in the square, but that could not be helped.

Great location - convenient for train station, old town and river.

Stayed in April 2024

Our room faced the restaurants (4th floor room) had to sleep with open windows since there is no a/c & the noise from outside when on until very late in the night.

The location was great. Near public tram, surrounded by restaurants. Great room size rooms (king bed)

Stayed in April 2024

If you are driving you might not want to stay here as hotel has no parking on site and the closest public parking was full.

Very conveniently located in the city center. Rooms are cozy.

Stayed in February 2024

The room was a bit stuffy; we needed to open the windows which overlooked onto the street below and so it was very noisy.

I loved that the hotel was so centrally located making it so convenient to go places. The lobby and library was great to hang out while waiting to check in. The buffet breakfast was great and the staff (especially the lady who is originally from the Philipines) were welcoming and super friendly.

Stayed in April 2024

The hot breakfast was cold every morning and other travellers confirmed this had been the case before our stay. Also our bathroom was poor.

We had a great family room which was spacious and comfortable . But the bathroom was poor for a 4 star hotel. We were Room 208

Stayed in March 2024