It’s a little dated.

The grounds, tennis court and swimming pool are very nice

Stayed in February 2024

There was a section of the building which was under construction causing high level of noise, dust and inconvenient to access the gym and pool.

The location, the size of the pool and SPA!

Stayed in July 2023

Hotel is getting on in years an needs urgent renovation

Nice pool and outside bar area

Stayed in July 2023

everything was beautiful

All the amenities of the place are wonderful

Stayed in January 2023

room service stole my valued earrings

Stayed in January 2022

We had a problem at check in. They did not have our room available and at check out they were charging me for an extra night and I already had paid for the stay in full.

The location was great and the food was delicious.

Stayed in December 2021

The hotel looks very bad from outside. It doesn't give you good feeling when you pass by, or get there.

Location was great. Breakfast not that great.

Stayed in November 2021

comida en general regular

las habitaciones

Stayed in October 2021

all

Stayed in October 2021

Nothing

Location and price

Stayed in September 2021

Location very close to the airport

Stayed in August 2021

Las instalaciones en general

Stayed in August 2021

the showers are always an issue, always too small in the basic rooms.. I received poor service at the outside restaurant, twice, but that was probably from the staff not being trained better...but, the hotel manager actually made an effort to talk to me about this the day I was leaving and said they pride themselves on taking care of thier customers and promised me this issue would be addressed, and I believe her..the location is not in the heart of el poblado, so not much to walk to during the day or night, but super close to the highway and taxis are always cheap in medellin..

i loved practically everything, absolutely the best hotel I have ever stayed in, in medellin or many other cities.. even their sister hotel, Movich (which is very nice), does not compare.. breakfast had many choices, all of them excellent( i could eat the breakfast for every meal), the outdoor restaurant has great food and prepared so well..the beds were AMAZING.. service there is always their pride and joy and the staff there does not disappoint..security used to be over protective, but now they are less annoying, so happy to see that adjustment..i cannot remember a perfect hotel, but if you do like a hotel that seem professional and orderly, this is a very safe pick,.. other have mentioned that this is a refurbished older hotel, and maybe so, but they did a great job making it look great, clean , prderly, and with all the other things mentioned above, it is a mute point to consider

Stayed in June 2021

BREAKFAST WAS GOOD. STAFF WAS AMAZING. THE LOCATION IS A LITTLE FAR FROM THE CITY CENTER

Stayed in May 2021

Excellent breakfast. Beautiful pool and gardens.

Stayed in July 2021

Horrible service. Room was super dirty with hair in bathroom and bedroom tile had slippery liquid on it I actually slipped and fell hard. Window was broken. Staff did nothing to make up for this

Location is pretty good. Breakfast is well done. Pool looked ok,

Stayed in September 2023

Overall my stay unfortunately did not meet expectations, especially given room quality relative to hotel pricing and compared to website photos. As an Intercontinental brand, I anticipated an elevated experience. However, furnishings seemed quite dated and cleanliness was lacking - for example, closet rails had hairs/debris and used tissues were not replaced. Additionally, considering value received, nightly rates felt overpriced. Unfortunately, we experienced significant noise disturbances from the adjoining room during our stay. This included loud music late into the night when trying to sleep, as well as an early Sunday morning neighbor phone call the next day disrupting our plans to sleep in after returning late from a wedding. We could overhear every word clearly through the walls.

The included breakfast offered decent quality and value for the price point. While not exceptional, it fulfilled everyday needs. I appreciated this complimentary amenity. Additionally, the lobby area appeared freshly updated with pleasant décor. The gym and pool spaces seemed well-maintained - cleanliness and attention to detail stood out. These public facilities were definite highlights of the property.

Stayed in November 2023

Nice property good location

Stayed in September 2023

My check-in experience was so dire that I ended up not staying at the hotel. When I checked in, Edwin Alvarez decided I was not the right colour for the hotel, let alone for the executive floor I had paid for. He firstly refused to acknowledge I had a booking (I had booked a week in advance and had communicated with the hotel and received responses about an early check-in). He then made me wait while he served my white friend and others. Then, when he finally realised he couldn’t make me wait any more, he refused to give me access to the executive floor - instead claiming that executive floor access really meant ‘extra amenities in the bathroom’. I paid double the price and received the same room as my friend. After nearly 2 hours of this back and forth and me asking why he was so offended by me, I decided to get a refund. I didn’t realise money had a colour, and that colour could be so offensive to check-in staff. Advice for travellers - Go to the Marriott … the staff are friendly and attentive, and the service is second to none.

Stayed in August 2023

Tired and old property. Dirty room when checked in

Good location

Stayed in August 2023

I liked everything.

Excellent location, wonderful staff, great bar and restaurants.

Stayed in February 2023

Run down and old.

swimming pool.

Stayed in February 2023

screaming for renovation and bad management

pool area

Stayed in February 2023

dirty and old

nothing

Stayed in January 2023