Carretera Arena Gorda - Bavaro, Bavaro, 23301 Punta Cana, Dominican Republic
#60 of 130 hotels in Punta Cana
Guests' ChoiceBased on 256 hotel reviews
7.9Cleanliness
8.4
Comfort
8.4
Location
8.5
Facilities
8.1
Staff
8.2
Value for money
8.0
Free WiFi
8.3
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End of dialog contentReviewed: 25 April 2024
Genesis
United StatesN/a
The staff especially Fernando and Cesar from privilege
Stayed in April 2024
Reviewed: 3 April 2024
Brianna
United StatesI was upgraded to a privileged room because it was my birthday and it just wasn’t as clean as I thought it should be. The floor needed to be mopped BAD. We didn’t even walk around the room without shoes then some of the towels that were given to us were stained/dirty.
The staff was AMAZING and so friendly!! There was always an activity to do/some sort of entertainment. The food at the buffet was alright but, all of the restaurants that weren’t buffet style had really good food.
Stayed in April 2024
Reviewed: 30 March 2024
Carlos
ColombiaHaving staff people insisting and chasing you every morning to take you to the timeshare membership talk was very annoying.
The place was beautiful, the food options were abundant. The best place to eat was the japanese restaurant. The beach was almost private.
Stayed in March 2024
Reviewed: 21 February 2024
Amy
United StatesI was disappointed that I paid for privilege and did receive privileged benefits , but was not provided a privilege room. We were given a non privileged room that did not include all amenities we were told we would receive
2nd year here and all was wonderful. Staff is always so kind and gracious. Property is neat and clean and the entertainment always fun
Stayed in February 2024
Reviewed: 19 February 2024
Sudeep
United StatesNo kids activities and not kids friendly
White sand beach and blue waters
Stayed in February 2024
Reviewed: 14 February 2024
Madlock
United StatesRoom Service, Breakfast
Beach, Room, Lunch, Dinner
Stayed in January 2024
Reviewed: 29 January 2024
Valeria
Brazilonly 2 lanes of the 6 bowling lanes running, ping pong table broken, archery opens and closes too quickly, only 2 to 3 flavors of ice cream and works just at nighttime
location is good room clean staff gentle
Stayed in January 2024
Reviewed: 9 January 2024
Jeffrey
United Statesbeautiful beach, resort was very clean, reserved restaurants were very good. Rooms were clean and comfortable. Staff was friendly and always willing to answer questions.
Stayed in January 2024
Reviewed: 18 December 2023
Andrea
SpainA couple of workers are not friendly
Many facilities (restaurants, games, disco) Very clean and beatiful bedroom
Stayed in December 2023
Reviewed: 28 August 2023
Ricardo
United StatesThe drinks are very mediocre and there’s definitely a lack of options on variety as you are limited to 2 sodas and a few super sugary and processed juices
Loved the location and resort along with the rooms
Stayed in August 2023
Reviewed: 25 August 2023
Mckenzie
United StatesNothing
People and food was great
Stayed in August 2023
Reviewed: 17 July 2023
Summer1122
United StatesBeach is small and not at all nice. Very difficult to get a reservation for any of the thematic restaurants, air conditioning is horrible throughout the hotel including restaurants. We were in a privileged honeymoon suite where the AC was great but had friends in 3 different buildings where their rooms were soooo warm! Our room got flooded twice because of AC leaking, we also had bad water pressure. Privilege staff including butler were not helpful at all, we got better attention from the regular staff. They make you take a tour that lasts 3 hours to sell you basically their priority benefits, waste of my vacation time, I had read about it so I refused but our friends got trapped.
The general staff (bartenders ((especially Manuel at the pool)), waiters, drivers) were great, excellent entertainment staff, steakhouse restaurant was the best, pool side cooking was delicious especially Dominican day, pool entertainment was also great.
Stayed in July 2023
Reviewed: 22 June 2023
Albert
CanadaNo direct contact for requesting a kart
Best wifi service I ever had in Any resorts, the golf kart available 24hrs and the mini bar.
Stayed in June 2023
Reviewed: 4 April 2023
Cassio
Canadamost of the staff was not friendly: butler, spa, and some of the servers
very clean
Stayed in April 2023
Reviewed: 21 March 2023
Bernardo
United Statesbathrooms are old
restaurants were great!
Stayed in March 2023
Reviewed: 18 March 2023
Jones
United StatesBeach was very small and the privileged area didn't have enough cabanas.
Staff was great and helpful.
Stayed in March 2023
Reviewed: 16 March 2023
Vazquez
United StatesVilla Marina restaurant needs to go back to basic dinner menus. Looks like they're trying to make experimental menu and is not working.
Great staff and helpful.
Stayed in March 2023
Reviewed: 2 March 2023
Amy
United StatesI am trying to resolve a check out issue with the resort but they won't respond to my emails , can you assist?
All was excellent
Stayed in March 2023
Reviewed: 13 January 2023
Makhambet
KazakhstanSometimes i couldn't find vacant sunbeds on the beach. In the evening some restaurants were close to early and I couldn't visit them because it was full
All inclusive is good
Stayed in January 2023
Reviewed: 6 January 2023
Laura
United StatesI was ok with everything.
It was well kept and clean. Very pretty.
Stayed in December 2022
Reviewed: 30 December 2022
Alexandra
United KingdomThis was my 3rd stay and the food/service in restaurants was disappointing this time. Shop very expensive.
Lovely property. Exceptionally clean and well maintained. The staff are amazing, so friendly. Easy to walk around - though about 1 mile to walk the full resort - and very safe.
Stayed in December 2022
Reviewed: 8 November 2022
Andrej
BelgiumThe SPA is completely overpriced. The souvenir shop is overpriced also. Steak house restaurant is not friendly for customers alone, always "no place inside" even if inside are free places but for a couple or a company they always will find the table.
Nice hotel, clean and maintained rooms. Very good main restaurant. The coffee house is perfect!
Stayed in October 2022
Reviewed: 7 September 2022
Cesar
Dominican RepublicRoom was ok
Stayed in September 2022
Reviewed: 13 August 2022
Maude
United Statesbeach water was very dirty people couldn’t swim the only thing I didn’t like my group and I spent 4 hours in the lobby before they gave us a room because Booking.com didn’t change the modification for the room 3 people to 2 people wanted to over charge me I was on the phone with booking for hours with them you guys were blaming each other. thanks a lot
most of the staff was nice the food was great
Stayed in July 2022
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