Agonal,16, Urbanización Matagorda, 35510 Puerto del Carmen, Spain
#255 of 830 hotels in Puerto del Carmen
Guests' ChoiceBased on 540 hotel reviews
8.7Cleanliness
9.2
Comfort
9.1
Location
8.8
Facilities
9.0
Staff
9.2
Value for money
8.6
Free WiFi
8.9
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End of dialog contentReviewed: 1 May 2024
Jennifer
United KingdomNothing apart from being flung out of my original room due to other guests being idiots. But I was OK with getting room on own. Plugs needed near mirrors as no plug near mirror in 2nd original room
Rooms very clean staff wonderful considering what I had been put through by idiotic so called friends who aren't anymore
Stayed in April 2024
Reviewed: 30 April 2024
David
IrelandThe staff were exceptionally helpful and friendly and made us feel so welcome. The apartment was amazing, and the beds were so comfortable The location is perfect and very close to the beach. The breakfast was superb
Stayed in April 2024
Reviewed: 30 April 2024
Michael
IrelandA little bit disappointed with dinner
Good area very clean
Stayed in April 2024
Reviewed: 29 April 2024
James
United Kingdomkitchen area just ok
Great hotel quiet location. Great service.
Stayed in March 2024
Reviewed: 29 April 2024
Philip
United KingdomNothing
Everything
Stayed in April 2024
Reviewed: 28 April 2024
Simona
United KingdomPoor breakfast and dinner☹️
Stayed in March 2024
Reviewed: 26 April 2024
Elaine
IrelandNothing
Everything about the place was fab, the food, staff and service. We will definitely be back.
Stayed in April 2024
Reviewed: 25 April 2024
Ricky
United KingdomCouple staying but had two single beds even though the hotel was almost empty. The beds are VERY uncomfortable just to warn you. The TV does not work. They don’t tell you this, they wait for you to contact them and then we were told that they are waiting to sign up to a new TV provider. There’s no channels that work at all - they were aware but don’t care. Luckily we didn’t need it as WiFi was good - except once you check out that stops working
Loved the layout and the apartment feel. Doesn’t feel like a hotel.
Stayed in April 2024
Reviewed: 22 April 2024
Joseph
United KingdomNothing
Pleasant staff , rooms very clean
Stayed in April 2024
Reviewed: 20 April 2024
Paul
IrelandNothing
Great location, good breakfast selection. Very clean and all the staff were friendly and very helpful
Stayed in April 2024
Reviewed: 16 April 2024
Louise
United KingdomStaff were very helpful and really nice. Location was brilliant close by to lots of bars and restaurants and the beach. Food at the hotel was delicious especially the bbq on a Tuesday. Our 1 bed apartment was really spacious and beds very comfortable.
Stayed in April 2024
Reviewed: 16 April 2024
Michelle
United KingdomExtremely clean. Beautiful views and well kept garden areas. The food was high quality and the staff was friendly, relaxed and very helpful. Apartments are generously sized and the beds made for a great nights sleep.
Stayed in April 2024
Reviewed: 14 April 2024
Janette
United KingdomNothing
Lovely bungalow. Nice and clean. Spacious and in an excellent area.
Stayed in April 2024
Reviewed: 11 April 2024
David
IrelandThe bar person was not friendly, the access to the bar from the pool is not good
Great welcome from the very friendly front desk. The reception at the bar was a little less friendly and it is a little awkward going from pool area to the bar.
Stayed in April 2024
Reviewed: 7 April 2024
Thompson
IrelandI liked everything this place is exceptional
Everything. I love this place thanks for a wonderful stay
Stayed in April 2024
Reviewed: 7 April 2024
Michael
IrelandIt would be helpful if trays were available in the buffet area.
Stayed in April 2024
Reviewed: 6 April 2024
Breda
IrelandHaving to leave apartment at 12 midday the day we were leaving. We had a late flight and if we were allowed to stay in the apartment for another few hours, it would have been very helpful.
Staff very nice and accomodating. . Location good.
Stayed in March 2024
Reviewed: 3 April 2024
Colin
United KingdomLocation
Staff were great.
Stayed in March 2024
Reviewed: 31 March 2024
Chris
United KingdomGreat location, great facilities, 2 bed apartments amazing
Stayed in March 2024
Reviewed: 29 March 2024
David
IrelandEverything Friendly staff Huge 2 bed rooms with great facilities
Stayed in March 2024
Reviewed: 27 March 2024
Joan
IrelandOur apartment was spacious but thought the lighting in the rooms could have been much brighter.
The breakfast was included in our holiday and was excellent. There was a variety of cold and hot breakfast which was great start to the day. The hotel was very clean and well maintained.
Stayed in March 2024
Reviewed: 25 March 2024
Barbara
IrelandFriendly and helpful staff, clean bright and spacious apartment, location great. Food in restaurant a bit expensive but overall a great place to stay.
Stayed in March 2024
Reviewed: 22 March 2024
Ian
United KingdomAir conditioning isn't available in the 'winter', regardless of the actual temperature. So in late march when it's 30 degrees, you don't get air con. This isn't mentioned in the property details. A bit of variety at breakfast would be nice, and some of the food and beverages felt a little cheap (e.g. orange cordial instead of orange juice). No shower gel/body wash dispensers in the shower, which is unusual for a hotel of this standard.
Variety of accommodation from apartments to bungalows, many of which are spaced out giving lots of privacy. Very large pool. Lots of loungers available, and a nice solarium area. Breakfast is pretty good, but repetitive - no variety from day to day. We were upgraded to a two bed bungalow, which had lots of room, and good outdoor space and furniture (table, chairs, loungers, sun brolly). Comfortable bed, excellent kitchen facilities. Check out time of midday is great on the last day of your holiday.
Stayed in March 2024
Reviewed: 22 March 2024
Anthony
United KingdomRelaxed and good size rooms
Spacious and comfortable.Great facilities and staff were excellent.
Stayed in March 2024
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