The breakfast was underwhelming and needs to be improved, particularly the hot food section.

Wonderful place, extremely clean and very pleasant staff who were very knowledgeable about the local area and able to provide good recommendations.

Stayed in May 2023

the person who was on reception at check in was not very welcoming.

the hotel is lovely and convenient

Stayed in May 2023

It’s outside the old town so you need to walk for about 10 minutes to get there. It’s not that far though

The room is very spacious and quiet. Everything is clean and modern, comfortable beds.

Stayed in April 2023

spacious clean and great location

Stayed in April 2023

The restaurant was closed but there was a good one right next door that we ate at.

I liked the location. You could walk to everything easily. We had a room with a balcony which was very nice. When we came back from touring there was a bus load of kids checking in and we got worried about noise and breakfast in the morning but they were very quiet and didn’t see them in the morning must have gone really early.

Stayed in March 2023

I can't remember.

Environment as well as comfort of the area (room).

Stayed in April 2023

Comfortable room, bed and bathroom. Excellent breakfast buffet.

Stayed in April 2023

One room smells for cigarette. it was Not a Problem of hotel, but the guests

building and location

Stayed in April 2023

The room was too hot and the air con didn't make any difference. I had to open the window, and it was very noisy due to construction work going on opposite the hotel (which went on well after 9pm), not the hotels fault but you did ask what I didn't like. The amount of paperwork that you have to do when you check-in was incredible, it has to the the longest check-in at any hotel I've ever stayed in. On booking.com the hotel accepts dogs, but in the print from the hotel they only accept dogs up to 10kg (mine is 19kg which they accepted) and you have to sign a waver for damage etc. You pay too much for your dog to stay (never really understand why) and you have to pay extra for secure parking. You cannot park right outside.

Travelling alone with my dog the location is always important. The hotel is outside the main tourist area, which is why I chose it. There is a small park right next door to the hotel or you can walk down the hill to the nature trail that goes for miles alongside the river in both directions. Lovely room.

Stayed in March 2023

Staff not particularly friendly. Kinda felt unwelcome. My bill was incorrect (over charged), it took 10 minutes to correct and no apology.

VERY nice breakfast

Stayed in March 2023

The hotel is nice, clean, big room and bathroom. Very beautiful lobby. The only thing I would say is a short walk from the old town, like 15 minutes, that dont seem a lot, but when tired from visiting, it is another story.

Stayed in March 2023

Nothing

The location was convenient for a short visit to Toledo. Staff were friendly and helpful. Parking was convenient. The beds were very comfortable. Breakfast was excellent.

Stayed in April 2023

No omlet in brekfest

Stayed in April 2023

A charming hotel in easy reach of the old walled City and attractions. Secure parking

Stayed in January 2023

we were tired after our journey from Santander and would have liked a meal and some wine although there was room service we ventured out to get something and found nowhere suitable that was dog friendly

a very smart and comfortable hotel great because it was dog friendly and also had the convenience of its own car park

Stayed in February 2023

Nothing except the restaurant was currently not open.

very elegant and space, with high ceilings, lovely fittings and furniture. A very lovely hotel. The hotel staff and particularly those on reception and the owner were welcoming, helpful and charming. Nothing was too much trouble.

Stayed in January 2023

Clean and big room. Helpful staff

Stayed in December 2022

doesn’t appear on sat nav ! barrier on car park has to be manually operated by reception that appears not to have visibility of vehicles at the barrier

space and room quality, the staff were very friendly and accommodating

Stayed in January 2023

Location

Stayed in January 2023

room service was poor. food was cold upon arrival to room and was certainly not worth the money

excellent location and friendly staff.

Stayed in January 2023

No room service on the day (bank holiday) so we could not get even water for the room. Parking expensive for an outside open space with no security.

Hotel design, cleanliness, location and staff.

Stayed in January 2023

The points below don’t lower my rating, but I need to mention them. - We paid 20 euros a night to have our dog and we weren’t allowed to have breakfast with him, AND we weren’t allowed to leave him by himself in the room, which means that we’d need to have breakfast separately if we purchased it (we chose not to). It would be nice if the hotel would offer free breakfast in the room for this scenario. - The online check in system doesn’t work properly and is very confusing. I think it was only tested with Spanish is cards, but that’s only my suspicion! I kept receiving conflicting messages in my Booking.com inbox, saying I was checked in and the saying that I wasn’t.

Beautiful hotel, very fitting with the looks of the city itself. The staff was very nice also! We had an amazing night of sleep. The location is also conveniently located close to the city centre, while still being easy to reach by car.

Stayed in January 2023

Restaurant not dog friendly so couldn't eat breakfast there. Parking was a little confusing.

Beautiful hotel in a great location. Beds and pillows super comfortable. Dog friendly and even a dog bed and bowls provided.

Stayed in December 2022

very good situated clean and friendly staff

Stayed in November 2022

Arrived width our Chihuahua no problems. Room was exceptional would recommend , we stayed only one night on our way to the Costa del sol

Stayed in December 2022