Ramón y Cajal, 5, 01007 Vitoria-Gasteiz, Spain
#6 of 22 hotels in Vitoria-Gasteiz
Guests' ChoiceBased on 342 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
9.5
Facilities
8.5
Staff
9.0
Value for money
8.1
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 June 2022
Lorane
United KingdomModern clean hotel opposite the park.
Stayed in May 2022
Reviewed: 17 May 2022
Norman
United StatesThe room was hot. The Hotel's air conditioning was turned off and was not going to be turned on until end of May. The room was hot and you couldn't get it cooled off even with the window open. If you're not going to have air conditioning available to the guests, then they need to at least have a fan in the room. to get some circulation
Stayed in May 2022
Reviewed: 6 May 2022
Massimo
ItalyNot secure wifi connections are not accessible with my company laptop. The bathroom was too small.
Comfortable bed and excellent breakfast. Politeness of the staff.
Stayed in May 2022
Reviewed: 1 May 2022
Christopher
United Kingdomwe thought the staff in the restaurant could of been a little friendlier. The breakfast was excellent plenty of choice.
very clean hotel and nice spacious rooms.
Stayed in April 2022
Reviewed: 29 April 2022
Richard
BelgiumNothing!
Well-located hotel, close to the Parliament and a 5 min walk to the old town. The staff were efficient and welcoming, the room was a good size with a great panorama over the town, looking towards the Cathedral. Bathroom was excellent, bed comfortable, great wifi, aircon, fridge, Nespresso machine (so good to have!), TV. Good work space. Good accessibility for disabled visitors.
Stayed in April 2022
Reviewed: 17 April 2022
Kim
Australiathe rooms are tired and my room was quite small.
great location close to old town. bed was comfortable.
Stayed in April 2022
Reviewed: 16 April 2022
Pam
United Kingdomnothing
location was great for the centre, but also a quiet room. fab breakfast. staff very helpful
Stayed in April 2022
Reviewed: 4 April 2022
Elaine
United KingdomThe bar area felt a little cold
Location, staff friendliness, modern decor, good value for money
Stayed in April 2022
Reviewed: 4 April 2022
Karl
United Statesroom service menu was very limited
central location, clean and comfortable
Stayed in April 2022
Reviewed: 3 February 2022
Natalia
United Kingdomthis is minor but for a luxury hotel it doesn’t have a complete body mirror on the room.
Localisation is on the heart of Bilbao a walking distance to all tourist sites.
Stayed in January 2022
Reviewed: 5 January 2022
Vbaldwin33
United KingdomCouldn't think of anything!
The staff were wonderful. Really welcoming. Very clean.
Stayed in November 2021
Reviewed: 2 January 2022
Constantinos
Belgium-
The room was spacious and all the necessary amenities were offered. The location is great, next to the Florida park which leads to the city centre! The car park is easy to access and has direct access to the hotel lobby.
Stayed in December 2021
Reviewed: 30 November 2021
Jose
Spainsmall room
location
Stayed in November 2021
Reviewed: 3 November 2021
Robert
United KingdomLimited parking on site. Dinner menu didn't seem to change.
Excellent location for exploring the old town
Stayed in November 2021
Reviewed: 2 November 2021
Nixon
SpainNot good value for the money. Advertising says parking available, however it is limited, I choose this hotel for the parking and at arrival they say the did not have more places.
Clean. Good location. Comfortable.
Stayed in October 2021
Reviewed: 29 September 2021
Stephanie
United KingdomExcellent location right in centre of Vitoria. Spotlessly clean
Stayed in September 2021
Reviewed: 21 September 2021
Philip
United KingdomA little expensive for a one night stay but may be down to demand associated with an Iron Man contest which was happening in the town this weekend.
Great Location within easy walking distance of town centre bars and restaurants. Great Breakfast choice. Secure underground parking although I think we were lucky to get a space for a motorcycle after originally being told there were no spaces.
Stayed in September 2021
Reviewed: 11 September 2021
Elena
United KingdomParking was not available and nobody told us that we should pré book it if was possible to pre book
Great location. Nice big room with comfy bed
Stayed in September 2021
Reviewed: 4 September 2021
Raymond
SpainMikel on Reception was most helpful and efficient. The breakfast area was absolutely Covid safe, first class food and service. We would recommend this hotel.
Stayed in September 2021
Reviewed: 3 September 2021
Polina
GermanyA nightmare parking area (there was no chance to find any place around, hotel's parking was full, price for the underground parking was close to parisian ones). Pretty high fee for the dog (more than 25% of the whole room cost).
Very modern and clean hotel, beautiful park just in front (perfect for dog walking!)
Stayed in August 2021
Reviewed: 30 August 2021
Bogdan
RomaniaSmall details into the room, toilletries only on demand , noises from the other rooms, the wooden floor creaks very loudly, there are no slippers, no prices for minibar(a small water îs 4€ ),...
Perfect location right in the city center , comfortable room,nice bath, VERY HELPFULL STAFF !!!
Stayed in August 2021
Reviewed: 26 August 2021
Marco
BelgiumDouche sucked!
Goed gelegen! Vlakbij centrum!
Stayed in August 2021
Reviewed: 24 August 2021
Daryl
United KingdomHotel car park was full, and breakfast did not start until 8am and we had to leave at 7;30am
Great Location
Stayed in August 2021
Reviewed: 16 August 2021
Franck
FranceCracking floor (yes, in this modern stone build hotel) from the room above was audible at night and somewhat disturbing.
Excellent breakfast, large room with nice view.
Stayed in August 2021
Reviewed: 15 August 2021
Andreas
GreeceThe restaurant menu is only in Spanish!! And the stuff did not speak any other language than Spanish. So, the only way to eat is to guess or Google translator...
location
Stayed in August 2021
Tiffin, USA
Abu Dhabi, UAE
Apalachicola, USA
Kössen, Austria
Saint Aubin, UK
Sturgeon Bay, USA
Kumbakonam, India
Houffalize, Belgium
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content