7 Rue Croix de Fer, 76000 Rouen, France
#11 of 37 hotels in Rouen
Guests' ChoiceBased on 751 hotel reviews
8.3Cleanliness
8.7
Comfort
8.6
Location
9.6
Facilities
8.3
Staff
9.0
Value for money
8.0
Free WiFi
8.4
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End of dialog contentReviewed: 10 May 2024
Watson
United StatesParking was available, but only for very small cars. Fortunately, we could turn in our rental car a day early, because we could not fit it in the hotel's parking structure.
The location was spectacular, and that was the most important thing to us. Perfect for seeing the cathedral and the Gros-Horologe. The hotel itself was also nice, with very helpful, friendly staff.
Stayed in April 2024
Reviewed: 6 May 2024
Heike
GermanyLocation was very good, near the City Centre and the cathedral. Especially Abdel was very polite and caring to make our stay very comftable
Stayed in May 2024
Reviewed: 5 May 2024
Andrey
RussiaIt was quite tricky to drive to hotel's parking.
Location is Great. Room and breakfast was very good.
Stayed in May 2024
Reviewed: 30 April 2024
Can
NetherlandsThe only difficult part is the parking. Getting in and out of the garage requires attention. Besides parking entrance there is nothing that I can criticize about this hotel
Location: The Hotel is at the hart of the city, couldn't be any better. Our room was quiet and the bed was hard as I like for my back. We did not have breakfast at the hotel
Stayed in April 2024
Reviewed: 30 April 2024
Gaby
IsraelI was not permitted to enter with my car to the parking place
location, breakfast
Stayed in April 2024
Reviewed: 28 April 2024
Charles
United KingdomOne lift broken. Chipped bath that had no handles
Location and charm
Stayed in April 2024
Reviewed: 26 April 2024
Kathy
United StatesThe location is very hard to reach by car. It really is in a pedestrian area of old Rouen, and you have to have a code to lower a bollard to drive on the pedestrian street to reach the hotel. Then there is a VERY narrow garage entrance with tiny parking spaces. This was some seriously difficult driving. It would have been nice to know this information before we booked a reservation.
Great location in old town Rouen. Good breakfast. Nice room.
Stayed in April 2024
Reviewed: 25 April 2024
Margaret
United States1 elevator out of order all five days. Room small and “balcony” was just a roof parapet.
Location and available parking
Stayed in April 2024
Reviewed: 25 April 2024
Alison
United KingdomWe were given the wrong code to get into the city centre by booking.com it caused a lot of stress as it meant that we had to call to get the correct code
Central location, quiet and clean
Stayed in April 2024
Reviewed: 24 April 2024
Fabienne
LebanonThe staff wasn’t that friendly
The location was amazing
Stayed in April 2024
Reviewed: 24 April 2024
Jason
United Kingdomthe parking is very tight not suitable for a 4x4
excellent location
Stayed in April 2024
Reviewed: 24 April 2024
Hilary
United KingdomThe car park. I hit my car on one of the pillars. But you can’t do anything about the car park. I appreciated being able to park at the hotel. Didn’t like the lift. One was out of order and it was ages waiting for the other which kept going to other floors.
Loved the lighting in my room particularly the reading light. Fabulous shower. Lots of towels. Bed and pillows comfortable. Breakfast incredible.
Stayed in April 2024
Reviewed: 17 April 2024
Oliver
United KingdomGarage access is diabolical
Brilliant position, excellent staff, very good breakfast. Well above average chain hotel
Stayed in April 2024
Reviewed: 17 April 2024
David
United KingdomNo further comments
No further comments
Stayed in April 2024
Reviewed: 14 April 2024
Stefano
United KingdomBathroom in the room had hair behind the door and shower would leak water on the floor when used.
Great breakfast choice of a good quality and very kids friendly too. The free water dispenser is a nice touch Staff is extremely friendly and professional and goes the extra mile to assist. Beside the below mentioned issues a very lovely stay and a perfect location
Stayed in April 2024
Reviewed: 12 April 2024
Petra
Czech Republic- Room was slightly outdated, and it wasn’t cleaned perfectly. - Courtyard view from the first floor wasn’t very pleasant. - The cathedral bells were loud (we expected that) and could be heard really well.
+ Location in the city centre + Spacious bedroom and bathroom + Nice staff + Nice breakfast
Stayed in March 2024
Reviewed: 10 April 2024
Ian
United KingdomPigeons on roof avoid level 5 wakes u up a 6 in the morning sadly ..not hotels fault there every where
Location
Stayed in April 2024
Reviewed: 9 April 2024
Garry
AustraliaGreat location. Typical Mercure
Stayed in March 2024
Reviewed: 4 April 2024
Xamira
United KingdomToo few pillows and a little to warm/high temperature
Location, excellent breakfast
Stayed in April 2024
Reviewed: 28 March 2024
Ailsa
United KingdomNothing at all!
The location was fantastic, staff were very polite and helpful and the view from the room was amazing.
Stayed in March 2024
Reviewed: 25 March 2024
Mamadou
United StatesRoom wasn’t ready upon check in even though we arrived after designated time
Excellent location with views of the cathedral
Stayed in March 2024
Reviewed: 15 March 2024
Dalit
IsraelLocation! Size of the room , staff
Stayed in March 2024
Reviewed: 13 March 2024
Wahl
United StatesBed was very firm
Location, staff is excellent
Stayed in March 2024
Reviewed: 12 March 2024
Nanette
United StatesThe room was dark, and it needed more lighting. Also, there was only one chair, for 2 people.. The lobby and staff was typical for a 4 star, and the room was a bit disappointing. But overall, a comfortable and nice stay.
The location was wonderful! Comfortable beds and a great shower! The room was quiet and comfortable.
Stayed in March 2024
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