As far as value for money the rooms were clean but mediocre for what we were charged. There was a wedding going on and I know this was out of the hotel’s control but there was a fight on our landing - we had to call reception to intervene ! We didn’t book breakfast as £25 per head is outrageously expensive. Also when we arrived I was told I had paid the bill and parking in full ( and I know land is expensive but to have to pay to pay to park at a hotel you have paid to stay in is very poor !) - I specifically asked if I owed any more at check in and the answer was no - but on leaving the next day I was told we owed £40 - when I questioned why , the receptionist was very vague - it turned out to be an extra £33 pounds for the remainder of my booking fee - which I paid - so where the £40 came from was a mystery - but I do wonder if you just round up to the nearest £10 ??? I would add that the couple also checking out at the same time as us had the same conversation with a member of your staff - they were asked for a further £28 which they couldn’t account for or understand why it was being charged !!!! This is unprofessional and unfair really and felt a bit dodgy !!!

Great location for walking into Stratford.

Stayed in April 2024

Heatingintheroomnone Distancestotravelinhotel Too any stairs

Stayed in April 2024

Breakfast on the first morning was trully aweful. Continental breakfast was fine. I ordered full english.No black pudding. Poached egg was fine. Sausage OK Bacon dry and unable to eat.( I like crispy bacon but this was like leather) A large pot of really cheap quality catering baked beans terrible. Mushroom uncooked. Potatoe pancake ??????? if thats what it was , this was full of grease/ oil, and inedible. Toast was burned, asked for some more and it was the same( its the toaster )!!!!!???? Definately not worth the £24 they charge. "I should have gone to Macdonalds" Told the receptionist when checking out.

king size bed. Spacious room.Great TV. Lots of wardobe space. Breakfast on the second day. Was great.Complete opposite from the first day.Lots of choice for continental breakfast and for English Ordered 2 sausages / 2 pouched eggs, bacon and mushrooms, brown toast and earl grey tea.

Stayed in April 2024

Although they have parking you have to pay for it, £7 per day. An error was made & although we knew, we thought the receptionist sorted as she took our car reg, she hadn’t! we only realised this when we checked out, consequently received 2 parking fines, total fines £200, no response from hotel but have emailed them, fingers crossed they sort & no more fines arrive in the post!!!

The location was just perfect.

Stayed in March 2024

The advertising is highly deceptive. You expect to be staying in a characterful Manor House. In fact you’re relegated to outside barracks.Room 201 badly needs a bath regrout as it’s mouldy beyond bleach treatment and the underside rim of the toilet is filthy. You can see it from the bath :( Very “hands off” impersonal reception service.

Location

Stayed in April 2024

I thought the rooms are a bit dated. The initial room we were given (King size bed) was infact quite bad & we had to change the room. We were then given a slightly smaller room (Double room) but it was better than the initial room we were first given.

I thought the Hotel Pool, Steam & Sauna facilities were very good.

Stayed in April 2024

For £235 a night some hand soap is expected.

It’s a very charming historic place. EV charging was excellent.

Stayed in April 2024

There could be more signage to find bedrooms Curtains needed repairing (room103)

Breakfast excellent Loved the pool area

Stayed in April 2024

The building is in a very poor state of repair externally with damaged windows and paint peeling off everywhere.

Stayed in April 2024

Fire alarm went off and the staff didn't check to make sure occupants were evacuated. So guests were confused and unsure if alarm was a drill or real

Breakfast was good. Good location close to city centre.

Stayed in April 2024

The shower door design. Door stuck, difficult egress to shower. Cappuccino was extra? at breakfast Charging for parking?

Very nice hotel. Superb location

Stayed in April 2024

Price and value of meals. £16 for a large glass of wine is a bit excessive.

Breakfast

Stayed in April 2024

Location Spa

Stayed in April 2024

The showers in the ladies at the pool could have been better, as seemed quite old and tired. Also, the prices for breakfast really did seem extortionate - particularly if you wanted particular items not on the standard menu. As such, we just took a short walk into town for a cheaper option instead. It is also worth noting you do have to pay extra for parking, although for the location you would probably have to pay more to park in town.

Our room was clean and comfortable, and the hotel itself was lovely, although in a few areas the decor seemed a little tired. Pool and gym facilities were great and the leisure staff were fantastic. The location is absolutely perfect for a short stroll into Stratford upon Avon itself.

Stayed in April 2024

Having to pay for parking when you are staying there.

It is set in beautiful grounds close to the centre. Also free use of the leisure facilities

Stayed in April 2024

Drinks prices a little expensive £7:20 for a pint of lager and the £5 supplement for an omelette seemed strange when you could have a full English in with the price ??? Room furniture was a bit tired in the room we stayed in (120) arms on chairs were thread bear with holes in , but overall a nice room for the price and would stay there again due to the closeness to town centre and river.

Very good breakfast and excellent evening meal in restaurant,bed very comfortable and spacious.

Stayed in April 2024

Newer buildings aren't quite as nice. Long walk from the car park to reception with no footpath.

Great location and the main old building is nice.

Stayed in April 2024

There was a constant noise coming from the other side of wall next to the headboard. Sounded like a boiler re filling. It kept waking me up. (Room 220) Room quite hot

Great location Big comfortable bed Nice Bar area Great shower

Stayed in April 2024

The breakfast was very disappointing. A poor selection of continental breakfast, only one tea bag in a tea pot for two, horrible toast, only one kind of bread, no crockery to put jam in, extra cost for a latte and hot dish. £18 for continental was a total rip off.

The swimming pool/sauna//steam room. The original part of the hotel. The cream tea. The location. We had one evening meal, delicious.

Stayed in April 2024

We were not given the room we booked on Booking.com, which we specifically chose for the period features. We were given a room in the modern annex. However, after an unhelpful member of staff on the desk finally found someone in charge to speak to, they upgraded us to a lovely room. It did upset me to begin with, but it was resolved. The lounge area was unattended when we arrived for a coffee on Sunday evening.

Location was ideal for Stratford on Avon town. The hotel was old and had lots of character and charm. The breakfast was excellent with good quality food.

Stayed in April 2024

Price of breakfast Overpriced and no justification for surcharges. Reception staff mainly absent from desk...long waits.

Good service , as colleague had a dog ù..very thoughtful. Excellent gardens for strolling

Stayed in April 2024

Dinner menu. Too many vegetarian dishes and not enough plain food. Price of breakfast. Breakfast was too expensive for someone who only has toast, marmalade and a cup of tea! Could be a proper menu not just one price for anything. Lounge; twice when we went in there it was too cold to sit and read.

Good swimming pool, sauna, steam room, changing rooms etc. Very clean. Clean room and hotel generally although some communal areas looked rather 'well worn'. Comfy bed. Polite, helpful staff

Stayed in April 2024

Good welcome and staff responsive to requests. Breakfast was excellent. Enjoyed spending time in bar. Room was clean and well presented. Took our dog and the grounds made for an easy stay.

Stayed in April 2024

An excellent breakfast with quality ingredients was spoiled somewhat by being served with toast made from thin pre sliced bread. There are several artisan bakers in the area.

Very comfortable room/suite at a good price located in the old part of the hotel. (People with mobility issues would struggle but we liked it) Just a short scenic walk from most tourist venues including the theatre.

Stayed in April 2024