The pillows were hard and uncomfortable

Loved the view from our window of the Malvern Hills

Stayed in April 2024

The music in the bar and restaurant was intrusive and not to everyone's taste. All the members of staff were polite, helpful and friendly but we did witness one member of staff, named Steve, tell one of the other staff members to go home and come back for the evening shift. He didn't ask him at all politely or give him any chance to reply. We thought it was a very unprofessional and disrespectful way to speak to someone, especially in front of guests.

Lovely clean and comfortable rooms. Very friendly and helpful staff - all of them bar one (see below) greeted us with a smile and engaged us in conversation. Beautiful views from the restaurant and bar and the rooms on one side of the hotel. Rooms were well equipped with everything you could need.

Stayed in April 2024

Nothing to note

Lovely location

Stayed in April 2024

Only stayed for one night, very pleased, clean room, comfy bed.

Stayed in April 2024

A minor criticism, some of the tomatos on the hot breakfast offerings were a little cold.

The executive rooms are very spacious, staff were all friendly and courteous. The spa is delightful, so are the grounds. In my view this hotel lived up to the ratings given.

Stayed in April 2024

Rooms looked a little dated, this made them feel a little grubby even though they seemed clean.

Nice hotel and facilities

Stayed in March 2024

The mattress wasn’t great and felt old. The food is overpriced and not that good

A quiet room with very polite staff

Stayed in April 2024

The bed was raised in the middle, felt like sleeping on a slight gradient. There were no plugs next to the bed to charge your phone overnight. The switches for the bed lights were far too high up the wall.

The spa was good. The pool, jacuzzi and Steam room were all as expected. The Sauna was not hot unfortunately. Staff were very friendly and helpful. The hotel bar was okay.

Stayed in April 2024

Lovely setting, good spa facilities, excellent breakfast - advise booking in advance as £4.95 cheaper to do so, comfortable rooms with kettle and adequate tea/coffee/biscuits, bathroom clean, hot shower, temple spa complimentary toiletries. Nearby nature walk at The Fold with cafe - beautiful

Stayed in April 2024

The breakfast was disappointing and was an additional add on which we thought we had already catered for in our booking. Both a menu-ed breakfast and a buffet breakfast is provided. We did not try the menu-ed option. There is no hot chocolate option, which several guests noticed from the machine/ side. No hot chocolate provided in the room either. A lot of the coffee functions were not working at the time. The croissants were very small in size (although tasty).

Second stay here and very exceptional service for the price we paid. We stayed in a family room with our party of three and both beds were of a good standard. Bathroom as you'd expect, clean and spacious. The room was a little warm on arrival but we had a good sized window that could be opened outwards without any restrictive safety cap (but still safe). We used the spa whilst here which was very clean and well maintained. The saunas, showers and hot tub are a great addition to the pool, which has a beautiful view of the Malvern hills and well worth seeing. The spa has a long opening time (closing at 8) and we were able to make full use of this once we'd checked in. The busiest period was with the children's hour but it was a minor inconvience and still quiet when we arrived.

Stayed in April 2024

I know most people would just do self-service at breakfast but I would have liked staff to come to the table to ask if you wanted the extra choice rather than having to go and find them.

Room was comfortable and spotlessly clean. Staff were all very friendly. Breakfast had a good choice and quality with options to have a selection that was not from self serve if you wanted it.

Stayed in April 2024

Our room was an Executive suite, located on the ground floor. It seemed to suffer heavy traffic by other residents. when we booked this higher rated room, we kind of assumed that it would have been a little quieter. During our stay, both of us suffered from cramping stomach pains and also overheard other residents with the same complaints.

The room, and the way you had milk in the fridge was a nice touch. Also when asking reception about extra coffee pods they were so helpful and prompt, also asking reception of places to eat other than the hotel again very helpful. Accommodating my social anxiety in the restaurant made my stay more pleasant. The swimming pool was very clean and toasty warm. The receptionist in the spa on both days, very helpful. The jacuzzi both days it was so quiet, I had it to myself and this made it more special.

Stayed in March 2024

The place is quite run down and could use some love. The "spa" is not really a "spa," and the pool, in my case, was full of kids (normal with Easter holidays), so I could not swim even at 8 am in the morning. The breakfast was quite average, even though food could be ordered, it was not really possible.

It is great that everything is in the same place, treatment rooms, restaurant, golf... The treatments were great; I really enjoyed my massage and facial. The staff were very friendly and accommodating.

Stayed in April 2024

Bar area was very bland and functional, as was the furniture in the room. Decor was a bit jaded in places.

Food was great, staff were very friendly and the spa facilities were lovely.

Stayed in March 2024

Family room. Dated and basic. Mattress was uncomfortable and noisy. Could hear bathroom being used next door flushing of toilets, showers, etc, not a peaceful night sleep.

Lovely pretty hotel, the facilities were great. The only letdown was the family rooms. Very dated in need of a freshen up and just didn't feel anything special compared to the rest of the hotel, which was great. Spa and pool are really good, which were immaculate. Unfortunately, they were fully booked for any treatments, so I couldn't try those. I did mention it was my sons birthday trip they said they'd make it special for him, but no mention of a happy birthday so lacked what i feel other hotels would make an effort with just the acknowledgement would have made his day that little bit better. However, breakfast was amazing, such a variety, hot and tasty ! Staff were lovely also. Would stay again if im the area but upgrade as much as possible for the better rooms if within budget.

Stayed in March 2024

The room was clean but I felt a little expensive for what it was.

It was a real bonus to enjoy the spa and pool. Staff were welcoming and room was clean.

Stayed in March 2024

Lovely view from window but only small window

Spa facilities

Stayed in March 2024

N/a

Very clean , well finished, bed very comfortable

Stayed in March 2024

Location to Worcester, comfortable hotel with lots of seating areas for relaxing. Spa was good, bice sized pool for swimming and comfortable loungers for chilling. Bedrooms, clean, everything you need including biscuits to go with your morning cup of tea. Breakfast was good. Mustafa made our stay, he was the perfect host during our evening meal. Ensured we were well looked after and even gave us suggestions on places to visit in Worcester. Very nice gentleman.

Stayed in March 2024

Bed uncomfortable and food vastly overpriced for small fish and chips

Location, staff and price of the room

Stayed in March 2024

There is very little not to like, but a small safe for valuables would have been helpful

The hotel facilities, including the Spa and location, were excellent. The hotel is well maintained and the two night stay was particularly good value for money.

Stayed in March 2024

The only negative thing was the the portion size of my friends meal, it was humongous - there was so much mash and the sausages where huge, she could barely eat half. It was a bit overwhelming.

Room was clean and comfortable and it was my first time ordering room service and I wasn't disappointed - very nice food. Breakfast was nice - make sure you book in advance to make use of the discount. Spa was lovely - plenty of loungers to relax on. Pool was a little cold but refreshing and the room is so warm - its like being on holiday. The Garden room restaurant area and atmosphere was fabulous, there was an actual pianist in the corner playing away while we ate dinner which was nice.

Stayed in March 2024

Food was awful.

Good facilities and courteous staff

Stayed in March 2024

Nothing

Lovely hotel, lots of parking, nice food, great breakfast, coffee machine in room, lovely room, nice location

Stayed in March 2024