9 St. Mark's Hill, Kingston upon Thames, KT6 4LQ, United Kingdom
#8 of 9 hotels in Kingston upon Thames
Guests' ChoiceBased on 545 hotel reviews
7.5Cleanliness
8.1
Comfort
8.1
Location
8.7
Facilities
7.6
Staff
8.4
Value for money
7.4
Free WiFi
6.6
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End of dialog contentReviewed: 30 April 2024
Michael
IrelandNo twin rooms
Stayed in April 2024
Reviewed: 18 February 2024
Katie
United KingdomEven though I chose a room that said it wasn't above the bar, we could still hear the music very clearly. Was loud and very annoying, but did stop at exactly 1am. Should be made clear when booking a room that doesn't say "above bar" that you can still hear it just as loud. Room was a bit dusty and the lights didn't all work. Breakfast area was not well cleaned from the party in there the night before
Good location, room size was good and room temperature was good. Breakfast is only continental but had a good variety, nice coffee. Staff were helpful when there was an issue with the room key.
Stayed in February 2024
Reviewed: 11 February 2024
Sam
United KingdomCleanliness of breakfast area and freshness of some breakfast items. Noise / music from hotel bar till 01:00.
Room - was fine for this overnight stay.
Stayed in February 2024
Reviewed: 14 January 2024
Wendy
United KingdomRoom a bit basic
Location, the cocktails, the staff and service
Stayed in January 2024
Reviewed: 8 January 2024
Charlotte
United KingdomQuieter room was still noisy from party in the bar until 1.00 am
Helpful with upgrading us to a quieter room on 2nd floor at the back.
Stayed in January 2024
Reviewed: 1 January 2024
Sean
United KingdomThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 22 December 2023
Sian
United KingdomBreakfast was a little disappointing, a cooked breakfast would have been preferable for the price
Room lovely, comfy bed, nice bathroom
Stayed in December 2023
Reviewed: 19 December 2023
Gareth
United KingdomBreakfast is a continental affair with the option of boiling your own egg. This is the only hot breakfast option, apart from toast
Room was modern and relaxing . Good facilities and a great hot shower over the bath.
Stayed in December 2023
Reviewed: 12 December 2023
Clay
BermudaI was right above the nightclub
Cleanliness of the room and close proximity to the station
Stayed in October 2023
Reviewed: 30 November 2023
Lorraine
United KingdomBreakfast stops too early
Location
Stayed in November 2023
Reviewed: 23 November 2023
David
United KingdomVery old coffee machine and a bath tap that was impossible to use!!
Friendly, helpful staff.
Stayed in November 2023
Reviewed: 9 November 2023
Simon
United KingdomLocation is great, so close to the station. Friendly and attentive staff.
Stayed in November 2023
Reviewed: 30 October 2023
Nicola
GermanyIt was really noisy due to a party. Welcome desk is not staffed throughout the day.
The room was modern
Stayed in October 2023
Reviewed: 15 October 2023
Natasha
United KingdomThe only problem and it’s nothing that the property can do is that the room was really hot because of the sun but they don’t control the sun🤣🤣and they really tried hard to rectify it
It was in a perfect location and it’s was so clean. The staff were lovely too.
Stayed in October 2023
Reviewed: 5 October 2023
Peter
United KingdomOne of our rooms was on 1st floor and was too noisy due to bar/club
Location and bar downstairs
Stayed in October 2023
Reviewed: 29 September 2023
Louise
United Kingdomroom looked clean but bins still had other peoples rubbish in them and the taps in the bathroom although sort of worked , they were a bit tricky? The tea and coffee tray with fitted kettle had a short lead that didn't reach the desk plug so you had to put it on the floor!. Only stayed one night so nothing a problem
staff really good. Although was expecting it to be a noisy it wasn't. smelt nice!
Stayed in September 2023
Reviewed: 28 September 2023
Sharon
United KingdomRoom was over the bar and was noisy and a blue neon light from outside shone through the window at night though did eventually go out.
Great location near station, very nice staff, good breakfast.
Stayed in September 2023
Reviewed: 14 September 2023
Butcher
United KingdomAlthough we loved our stay here, we noticed that the hotel room was looking a little tired in places. But it was v clean and that is the most important thing!
The room was clean and of a good size for the two of us. We loved the location and appreciated that there was car parking just a short distance away. The hotel is close to the train station too which makes it an excellent choice if you don't have your own transport. The staff were very helpful and provided a lovely breakfast the next morning.
Stayed in September 2023
Reviewed: 12 September 2023
Geirgina
United KingdomDirections to the car park - written directions to it would have been helpful.
The breakfast was very good, staff were friendly and helpful.
Stayed in September 2023
Reviewed: 11 September 2023
Sonia
United KingdomIs not that I didn't like, but would've liked it to have a fridge in the room in order to keep cold water on these hot days.
I really like the overall decoration, the location and,, I loved the variety and quality in the continental breakfast, and how spacious the place is. I cannot comment on anything else as I spent very little time at hotel.
Stayed in September 2023
Reviewed: 10 September 2023
Sarah
United KingdomWe needed to leave prior to breakfast on Saturday for an event and the hotel would not accommodate a breakfast for us even though all continental.
The staff were really friendly and the food was amazing
Stayed in September 2023
Reviewed: 10 September 2023
Anna
United KingdomThe bedside lighting was impractical, my husband banged his head on it a couple of times.
The room was clean and the bed was very comfortable. The staff were friendly and accommodating. The breakfast buffet had a variety of options. An excellent service in a comfortable hotel.
Stayed in September 2023
Reviewed: 5 September 2023
Gerald
South AfricaConvenient and casual, feels homely
Stayed in July 2023
Reviewed: 3 September 2023
Graham
United KingdomThe only problem with our room was that it was really set up for a more disabled person.
Modern and close to the location we were visiting.
Stayed in September 2023
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