Nothing

Absolutely everything. Staff are exceptional, who ever sets the culture and drives the standards needs to be very proud of the team, as not one person I interacted with during my stay was anything but brilliant. Staff are friendly, professional, kind, uplifting, engaging, attentive and make the hotel a really joy to stay at. The Food was great, ambience is relaxed and restful, decor is beautiful. The 3 star rating is total nonsense, this hotel is a 4star plus…. I will 100% be back. One of the best hotels I have stayed at.

Stayed in April 2024

Room was quite small, and the layout of rooms was a bit weird where you might have to climb upstairs then downstairs. We only managed to find a rustic lift stashed away in the corner and managed to move our luggages down via that. But staff was friendly and all’s good!

A neat rustic room in the middle of the quiet neighbourhood. Breakfast was good, restaurant was pretty. Receptionist actually returned to help us check in on her way back when she was us driving in. TV with Netflix was a bonus! Free parking too!

Stayed in April 2024

Nothing really. I think the room was a bit small for what I paid but it was Glasgow and not a country hotel.

Staff were very friendly could not ask for more from them

Stayed in April 2024

The bed was very hard.

Great hotel, very clean, good restaurant, very welcoming staff.

Stayed in April 2024

Convenient for our trip. Very well appointed.

Stayed in April 2024

Room was small

Staff very friendly and helpful

Stayed in March 2024

Nothing

Booked hotel for its location, close to private family party . So perfect for us . Great hotel . Comfy bed and warm room Very big breakfast

Stayed in February 2024

Nothing

Easy to find, nice clean decor, friendly staff and tasty food

Stayed in February 2024

the mattress wasn't the most comfortable

very clean, very friendly staff

Stayed in February 2024

Nothing

Everything

Stayed in February 2024

Nothing

Great location , close to our family and a Few minutes walk from the station . on a quiet road . Great restaurant, fabulously helpful and friendly staff. Wonderful bathroom, walk in shower , heated floor and mirror.

Stayed in January 2024

No complaints

Food excellent. Very clean . The staff were very polite and friendly.

Stayed in January 2024

Need hooks for hanging coats / jackets and more storage or facility for clothing overnight etc.

Clean, modern, good facilities, friendly staff.

Stayed in January 2024

There wasn't really anything we didn't like. The whole experience was great.

The staff were exceptional, friendly and always ready to help. The facilities were clean, comfortable and reasonably priced. The location of the hotel was ideal for a wee night away from home.

Stayed in December 2023

Nothing

Staff particularly Sarah on reception were all exceptional...kelvin suite amazing for price...restaurant and bar area were really nice. Will be staying again

Stayed in November 2023

There was a few things on booking.com listed in room but wasnt the case when there

Our steak dinner was amazing

Stayed in November 2023

The bed and pillows were quite firm and a little uncomfortable - it may just be personal preference, but I like a softer bed and pillow. Also a little consistency with regards breakfast would be good. The first day we were offered a menu which had options such as pancakes and smashed avocado and toast etc. The second day there was a continental buffet and a limited hot food buffet (no haggis, no selection of eggs, no pancakes etc). I had been looking forward to ordering something from the menu the second morning so it was a little disappointing not to have the same options.

Staff were exceptional and very accommodating - they went above and beyond to help. Everyone I encountered seemed to really care about their guests having the best experience. The hotel and rooms were kept immaculately clean and the room we had was spacious with a nice neutral decor. Overall I was very happy with my stay and I would return.

Stayed in November 2023

We attended a wedding here and it was a lovely setting. The bar and main restaurant was lovely - we had a drink in here before the wedding and we had breakfast in there the next morning. The hall upstairs used for the wedding/dinner was also lovely. Our room was a good size, comfortable bed, good size shower room and all super clean

Stayed in October 2023

Breakfast was bit disappointing

Lovely hotel

Stayed in October 2023

Can't think of anything

Staff friendly and helpful. Room was very clean. Pillows and bed very comfortable

Stayed in October 2023

The weather it poured with rain the whole time. But the hotel lent us an enormous umbrella.

Excellent breakfast a lot of choice freshly cooked tomatoes when we requested. Porridge on request too. All the staff were very friendly and helpful.

Stayed in October 2023

Lift FAR TOO SMALL

Ok. Had far better at same standard hotel

Stayed in August 2023

The hole place was amazing as I got married here 1 year ago

When we arrive at the bisby the staff wear so welcoming couldn't do enough for u. The service was outstanding will definitely be going bk.

Stayed in October 2023

Was a bit scary when the river had swelled and was overtopping the benches by the end of out first night but we were quite safe and dry inside.

The food was excellent,so much so we opted to dine in both evenings lovely spa bath and very helpful polite staff.x lovely view of the riverbank and close to local rail station

Stayed in July 2023