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Reviews of Charles House - Windsor Castle 4 stars

89 Arthur Road, Windsor, SL4 1RU, United Kingdom

#9 of 15 B&Bs and Inns in Windsor

Guests' Choice

Review score

Based on 613 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    9.0

  • Facilities

    8.3

  • Staff

    8.0

  • Value for money

    8.3

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 29 April 2024

    8.0
    Fantastic location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was a bit tired but you get what you pay for

    Comfortable enough and great location

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Great guest house.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Lovely room as per the photo. Very clean. Facilities as expected. Only 5 min from river and the centre of Windsor. Would stay again.

    Stayed in April 2024

  • Reviewed: 19 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    The room was very spacious and clean. Entrance is very practical with numeric code. Walking distance to Windsor Castle. Near Bus stop for Line 702 to London.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    8.0
    A lovely 1 night stay in Windsor.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    No black out curtains/blinds, personal choice as we have them in our room at home so you get used to them. The bathroom window was locked we were only there 1 night so not an issue but if we were there longer I would of liked to open the bathroom window, especially after showers.

    The accommodation was very good, nice and clean and bright, no complaints at all. The fridge was a lovely addition, a little noisy during the dead of the night but its in a cupboard which conceals most of the noise, certainly did not keep me awake.

    Stayed in April 2024

  • Reviewed: 26 March 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The pink liquid soap has a very strong smell! That's the only thing I didn't like.

    The room was clean and quiet, I was very pleased with that as I needed a weekend off and I'm a very light sleeper. The location is good and near the station, and even if there's no reception everything works well and Barbara is ready to reply to every question. Very good experience.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    9.0
    Would stay again.
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 1 night
    • Submitted via mobile

    No plug for the bath :)

    Good location, clean, quiet. Very comfy bed.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    9.0
    Affordable, Central and Very Clean!
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Overall there were no issues

    The location is ideal. A short walk to the busy and lively town centre and under 10 minutes to Windsor Castle! The super easy accessibility with the secure key pad is amazing! No worrying about loosing keys.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 1 night
    • Submitted via mobile

    Spacious room and good location.

    Stayed in March 2024

  • Reviewed: 19 February 2024

    8.0
    Very enjoyable!
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Parking. When we arrived there were no open spaces. Needed to wait for a free spot. Parking was expensive and needed to be built on top of the accommodation stay.

    Close to the town. Could walk everywhere.

    Stayed in February 2024

  • Reviewed: 7 February 2024

    8.0
    Good location cost was very reasonable. Loved the pin method to get in property.
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It was very tired and dated . Very flat pillows . The chair ripped to shreds in our room. Cushions very dirty. Staircase carpet needs hoovering.

    Access and cost

    Stayed in February 2024

  • Reviewed: 7 February 2024

    8.0
    Comfortable
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 3 nights

    Very nice room.

    Stayed in January 2024

  • Reviewed: 7 February 2024

    8.0
    Good with minor adjustments
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights

    The bedding needs upgrading and the pillows were also not ideal unfortunately The house could do with a little communal area with a sink and a microwave where guests can warm up food if they don't feel like going out, also that way they can wash up after themselves and cause no mess. Finally, this might have just happened to me but, there is a reason why I chose the option " book now pay later" on Booking.com ,if it is not preferred by the host, then it should not be offered because I was fully charged 1 week before the stay and it wasn't a pre-authorisation, it was a proper charge on my bank card.

    The accommodation was very clean Excellent location, near the shops and the Castle Coffee facilities were a nice touch Would recommend

    Stayed in February 2024

  • Reviewed: 17 January 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Executive Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Big spacious room, great location.

    Stayed in December 2023

  • Reviewed: 15 January 2024

    8.0
    Convenient for Windsor
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights

    I think there's an assumption that everyone understands "portals". There was a contact to message with questions (for example we couldn't find the check out time in the portal) but replies were quite curt as if we were bothering someone. My brother was also staying and had two rooms booked but could find info only on the first room. The replies he received were almost rude. Even if it is us being "dumb", we were made to feel we were being pests. If places don't have on-site staff, there needs to be a stronger focus on customer service (particularly with older guests).

    We were travelling for a family party so I was with my sister. This is a guest house with no on-site reception and everything is done via a "portal" (not something we are used to!) Access was quite straightforward and I received the entry code and room information in advance. We got a bit lost finding the place from the bus stop but it's in a good location and was quiet considering it's on a corner. The room was clean and a good size with the twin beds requested and a fridge, small table and chairs. The shower was hot and simple to use. There is no breakfast option but a local Coop across the road was well stocked. The recommended taxi firm,Windsor Cars, was brilliant/cheap/efficient.

    Stayed in January 2024

  • Reviewed: 22 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    As well as clean and safe rooms, the location is the essence of convenience. It was a few minutes off the M4 then when we parked in the carpark a minute away from the BnB, the main action was less than a 5 minute walk away. The only question I had was answered fully by the host, the room is well stocked, supermarket over the road. All good!

    Stayed in December 2023

  • Reviewed: 15 December 2023

    9.0
    very nice and comfy place to stay
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights

    There is a large fridge in the room, which is great for food/milk etc. however I did get woken up a few times when it started to freeze/defrost or what ever fridges do at 2am

    The rooms are always clean, warm and everything you need is there.

    Stayed in September 2023

  • Reviewed: 12 December 2023

    8.0
    Straightforward and easy
    • Business trip
    • Solo traveller
    • Large Double Room
    • Stayed 1 night

    It's not really a hotel, no desk, no staff etc, but the rooms are easy to access, clean and comfortable. The roomsare also a good size. The town is a vert short walk away.

    The location was busier than expected, but accessible to the centre of town, which was what I needed. The public car park was close by and was well lit and I was happy to leave my car there overnight.

    Stayed in December 2023

  • Reviewed: 28 November 2023

    8.0
    Had I been a little
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Sorry have had trouble writing this. I kept losing it. My fault so I am sorry

    The opening of the doors worried me in advance, having no one there to help, if I couldn’t do it, ~ but all was fine!! A granddaughter at University picked me up from the railway station, so I did have some help if necessary, but didn’t actually need it!! The room was very welcoming and comfortable. The coffee and tea with biscuits was very welcome after a long journey and the following morning. Now I know how it is, I would not worry about it another time.!

    Stayed in November 2023

  • Reviewed: 27 November 2023

    8.0
    Ideal night in Windsor. Great location and very clean room.
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location great and room was really clean. Check in very easy and communication very good.

    Stayed in November 2023

  • Reviewed: 23 November 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Large Double Room
    • Stayed 1 night
    • Submitted via mobile

    Cost of Car Parking!

    Nice room.Good location.Not far to walk to H Q.ofOrganizatiob for the Sunday Trail Run.

    Stayed in November 2023

  • Reviewed: 20 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed very hard

    Close to town

    Stayed in November 2023

  • Reviewed: 13 November 2023

    7.0
    Fine 😀
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Silly. But I couldn’t charge my phone. I couldn’t find a point

    It was clean. Nice hot shower. Good place to put your head down for the night

    Stayed in November 2023

  • Reviewed: 6 November 2023

    8.0
    Comfy and cosy accommodation conveniently located near the high street and Windsor Castle.
    • Leisure trip
    • Group
    • Large Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The WiFi wasn't as strong as it dropped in connection a couple of times

    I like how it was conveniently located near the main attractions and high street making it easy to travel around the area. The room was spacious, clean and comfortable with all the amenities necessary.

    Stayed in November 2023

  • Reviewed: 28 October 2023

    9.0
    Lovely stay. Barbara had very good communication and response times . Much appreciated.
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Short walk to town , quiet , comfortable bed

    Stayed in October 2023

Showing 1 – 25

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