Victoria Street, Bourton on the Water, GL542BU, United Kingdom
#3 of 6 hotels in Bourton on the Water
Guests' ChoiceBased on 1767 hotel reviews
8.8Cleanliness
9.3
Comfort
9.2
Location
9.8
Facilities
8.9
Staff
9.5
Value for money
8.8
Free WiFi
7.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 April 2024
Phillip
United KingdomAt times we could hear noise from the kitchen through the walls. Hot taps had to be run for two or three minutes before hot water came through, but it did eventually deliver.
Our room was well appointed and had a very comfortable bed. Staff were friendly and welcoming. Location was excellent, less than a minute walk from the heart of the village.
Stayed in April 2024
Reviewed: 25 April 2024
Ushma
United KingdomWe were disappointed with the restaurant. Had to send one of our dishes back.
Clean and stylish
Stayed in April 2024
Reviewed: 24 April 2024
Tina
United KingdomWe have no complaints, the staff were friendly and helpful and did all they could to make us welcome.
The breakfast was excellent. Also we ate in the restaurant both nights, which was great. Our rooms were outside, and whilst they were very good, we would have preferred rooms within the hotel as it was cold and raining.
Stayed in April 2024
Reviewed: 24 April 2024
Karen
United KingdomCosiness Dog friendly Cheerful reception staff Comfy bed Great location Restaurant-cosy decor, great menu and food
Stayed in March 2024
Reviewed: 22 April 2024
Steve
United KingdomThe guest Wifi is very slow and keeps dropping out every few minutes making it pretty much unusable. As the mobile signal in the area is so bad it would be great if the Wifi at the hotel could be improved.
The staff are very helpful and friendly and the facilities are lovely. We used the Italian restaurant and couldnt fault the food we had. The full english breakfast was ample and perfectly presented. Our thanks to the staff for a really nice stay.
Stayed in April 2024
Reviewed: 22 April 2024
Lisa
United KingdomNicely decorated, great location, cosy comfortable bedroom.
Stayed in April 2024
Reviewed: 22 April 2024
Ruth
United KingdomBreakfast menu did not have much choice.
Room was clean and comfortable. Facilities were good. Hotel was close to everything you needed.
Stayed in April 2024
Reviewed: 21 April 2024
Christopher
United KingdomMore tea and milk inthe rooms
Location really good,and central to most activities
Stayed in March 2024
Reviewed: 21 April 2024
Nick
United KingdomNothing
Everything great staff good location
Stayed in April 2024
Reviewed: 20 April 2024
Craig
United KingdomN/A
Excellent staff, breakfast was very good, lovely place to stay.
Stayed in April 2024
Reviewed: 20 April 2024
James
United KingdomNothing to dislike
The whole ambience of the place. The staff were so friendly and the food was great.
Stayed in April 2024
Reviewed: 17 April 2024
Terence
United KingdomExcellent breakfast with good choices, room better than expected and perfect location for everything nearby.
Stayed in April 2024
Reviewed: 15 April 2024
Andrew
United KingdomNo dislikes
Quirky but very nicely designed throughout excellent restaurant and freshly prepared food especially breakfast.
Stayed in April 2024
Reviewed: 14 April 2024
Heather
United KingdomOur room was a little sparsely furnished and there was lots of dust on the carpet underneath the radiator.
Location, decor and a very comfy bed
Stayed in April 2024
Reviewed: 11 April 2024
Roger
United KingdomCar park 18 spaces for 22 room is not good because there is nowhere else to park all yellow lines so if you want to visit another area if you came of the car park you couldn’t get back on which was a worry
The room food and staff were all great
Stayed in April 2024
Reviewed: 9 April 2024
Ron
United KingdomEvening meal had a large selection of different dishes
Stayed in April 2024
Reviewed: 8 April 2024
Julia
United KingdomWe loved it, nothing to not like!
Lovely comfortable room, very clean, all the facilities we needed. Great location just off the Main Street. Lovely Italian restaurant within hotel too.
Stayed in April 2024
Reviewed: 8 April 2024
Barbara
South AfricaThe disability room that we were given and the worry that it might also have been a "dog friendly" room. It felt a bit like a dorm room.
Location was exceptional. Loved the quirky, warm, comfy decor inside the reception as well as the restaurant. The staff were very friendly and helpful. Breakfast was adequate. Our room, facing the carpark seemed to be a disability room which gave it a "hospital like" feel and had we been there for longer, I would have said something or asked to move rooms. However, overall, despite the room, I would definitely recommend it and certainly stay there again, (in another room) should I return to Bourton.
Stayed in April 2024
Reviewed: 8 April 2024
Rhian
United KingdomThe car park was small but no real issues, we arrived early, so lucky to get a space, others were double parked.
Location was perfect Lovely Bar and Lounge Area Fantastic Italian Restaurant
Stayed in April 2024
Reviewed: 7 April 2024
Barbara
United KingdomNothing
Everything
Stayed in April 2024
Reviewed: 6 April 2024
Andrzej
United KingdomI can’t really find fault in anything
The hotel was warm and cosy. In the heart of the village so location is excellent. Lovely bar and eating area, which served a lovely breakfast. Staff were all friendly and welcoming.
Stayed in April 2024
Reviewed: 5 April 2024
Jonathan
United KingdomNothing…
Perfect location, staff, room and food - simply excellent
Stayed in April 2024
Reviewed: 4 April 2024
Sharon
United KingdomHotel was centrally located and of a high standard. Staff were very friendly!
Stayed in April 2024
Reviewed: 31 March 2024
Melanie
United StatesOn our last night we could hear the children/adults walking/running in the room above us. Thankfully they settled down for the night but started again in the morning. The WiFi and cell service struggled.
Location, decor, bed, water pressure and heat. The staff all of them were kind, friendly, helpful and professional The food delicious.
Stayed in March 2024
Marche-en-Famenne, Belgium
Thessaloniki, Greece
Azerat, France
Hakuba, Japan
La Ceiba, Honduras
Anse aux Pins, Seychelles
Skala Marion, Greece
Hangzhou, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content