Beautiful old building in fabulous location near to the cathedral, river and historical streets of the city. Very friendly and helpful staff. I always stay here if I'm in Norwich overnight.

Stayed in June 2024

Bath in bedroom

Location

Stayed in June 2024

Over charged for drinks in the bar, didn't realise until we got back and checked statement

Lovely hotel in a great location. Staff polite and hotel was very clean

Stayed in June 2024

We stay here quite a lot, and sometimes the double rooms are wonderful and sometimes they feel very standard. This time we had a room on the 4th floor which I think is a modern wing. The mattress was very hard, and the decor was very dated and mismatched. Its quite variable which experience you have. Normally this wouldn't be a problem, we really like the hotel generally, but the price for a room has risen and the quality hasn't kept pace. Car parking has always been included but this time was extra.

Great location and lovely general facilities. Nice to have a bar and the central location is wonderful. Really friendly staff.

Stayed in June 2024

The view from the room was not great

Convenient as I was joining the ' Tombland' walk on Saturday which met at the Hotel

Stayed in June 2024

dont expect a view from the room window unless you like brick walls that is. Buffet Breakfast is Ok but as always with a buffet the hot food was dryish as it had been there a while. NB: we stayed again on the 15th June and the food was much better. I think this was because there were far more people and so food turnover was greater. It is a nice hotel but my wife and I both think it is pretending to be something that it isnt, i.e. a very upmarket hotel. In fact in our opinion it is quite ordinary.

Room 223. very helpful in providing a secure location for my pedal cycle. Location is excellent, entrance to the Cathedral just 100mtrs away. Breakfast is a buffet style, extensive range of food.

Stayed in June 2024

Dinner options and very pricey. Ate elsewhere. Although good, expensive considering breakfast not included.

Staff excellent Breakfast Beds very comfortable Excellent.shower

Stayed in June 2024

Wifi a bit ropey, so I couldn't order room service easily using their ipad system, or use the TV apps.

Really friendly staff, characterful bar and restaurant area, and my room was very quiet.

Stayed in June 2024

Breakfast

Breakfast is buffet so not a fan prefer when cooked for you but great location

Stayed in May 2024

breakfast finish 9am?

Location

Stayed in April 2024

Everything was fine.

Room was a good size and nicely appointed. Nice breakfast.

Stayed in June 2024

Room quiet. Breakfast excellent. Good beer.

Stayed in June 2024

The evening food was only average and the dining room was overlit.

Excellent central location with functional bedroom, although the bedside lights were poorly positioned. Staff were friendly and helpful, and breakfast was plentiful and well prepared. Car park was a bonus and well located. Bar area was cosy and atmospheric.

Stayed in June 2024

Small table in breakfast room

The room was clean and comfortable and a nice size for two people. Would have preferred a bath and not a shower but as we only stayed one night, it didn't matter. The location was perfect for visiting the city centre and breakfast had good choices. Table rather small though but waitress kept an eye out and removed used plates etc quickly. Staff were excellent all over the hotel. Very helpful and always on hand.

Stayed in June 2024

The hotel public areas, albeit comfortable, were a little cold and uninviting. The breakfast choice needed to have more continental choice.

The location of the hotel was ideal for exploring the city. Next to the cathedral and near to restaurants and shops. The staff were very helpful and informative. The breakfast choice was good, albeit it was biased to hot food. The hotel had a restaurant with a good menu choice. Plenty of car parking which included EV charging. Guests paid a reduced fee for parking.

Stayed in June 2024

Room didn’t have WiFi and my own Data signal was poor. Thought it was a bit expensive.

Very comfy bed, clean room, great shower. Nice coffee and tea set and cold water in the fridge.

Stayed in June 2024

Nothing.

The hotel is situated in the 'best' area of Norwich. The Cathedral is across the road, which is beautiful. The staff were pleasant and helpful. The breakfast was plentiful and varied (buffet style). The bedroom was clean and the bed comfortable. Great walk in shower. Parking was at the rear of the hotel (£8 per night). Plenty of pubs and restaurants nearby.

Stayed in June 2024

The need to use quite a few stairs to get to our room. Our room was qiuite small, which is understandable in an old building, but it meant that the double bed was equally small in order to fit.

The Hotel is very pretty but also an old set of buildings, which mean necessarily going up or down stairs as you move through it. Food was very good, both breakfast and the excellent dinner that we had. The location was very good, virtually next door to the cathedral! Staff were very friendly and accomodating when my wife, who has a trapped nerve in her back, was unwell and we had to leave before anticipated.

Stayed in June 2024

Sat 8/6. Room 403 from 04.30am till 08.00am loud noises and partying going on -multiple people in room shouting and laughing Raised into reception when leaving but unexpected for a Hotel of this standard and it was clear that night reception should of raised this

Room was fine ,good standard as expected

Stayed in June 2024

I couldn't work out how to close one set of the curtains! But I'm not the brightest

Was a spur of the moment booking. Good room rate, great location, did the job

Stayed in June 2024

The bed was far too small. (The executive rooms have king beds.)

Very nice hotel in the centre of Norwich.

Stayed in June 2024

It’s location in the Cathedral area of the city

Stayed in June 2024

amount of stairs to reach room

enjoyed stay but room very far from reception and access difficult for person of nearly 76

Stayed in June 2024

Can’t think of anything

Perfect location, close proximity to everything

Stayed in May 2024