Our room was a little tired but clean.

Nice vegetarian breakfast and lovely surroundings. All of the staff we met provided a great service. Bed was comfortable and I found the hotel to be quiet.

Stayed in March 2024

Rooms very out dated, scratches all over the walls, paint missing, cables left on the floor not connected to anything. TV had a mind of it's own coming on and off. Really needs redecorating.

Team were very helpful and welcoming, swimming pool was nice.

Stayed in April 2024

Coming from the U.S, it was difficult because taxi and Uber are not as plentiful in the area. The front desk was helpful, but we felt they could have stepped up a bit more. The facility was great, but we were outside of our expectations and would have liked a little more support from the front desk. However, DO NOT let that discourage you, this is a great place.

The facility is clean and spacious. There is plenty of privacy if you want or enjoy some time at the spa or pool. The food was very good and the service they offer is great (room service on hot foods until 9.30 p.m). All the staff was helpful and delightful any time you engaged with them. My wife and I recommend this to those looking for a nice getaway. This wasn't our initial destination but turned out to be a happy accident. Traveling from the U.S, we were caught off guard on some circumstances, and the Macdonald Craxton Wood hotel & spa was a great alternative!

Stayed in April 2024

The only thing I didn’t like was I could hear ? Squirrels on or in the roof space early in the morning.

Check in was quick and easy. Room was warm. Clean. Lovely en suite and Elemis toiletries Tea coffee and a kettle in the room along with a water jug and glasses (filtered water tap outside the room nearby) Lovely view of the lawns and garden at the rear of the property A nice touch was robes and slippers were provided along with the fluffy white towels! Breakfast was superb! There was plenty of choice of cereals jams toast cheese ham fruit and pastry’s to help yourself to whilst the full English options (bacon,sausage rolls and all hot items) were taken at your table (along with tea/coffee orders )and cooked freshly. Dinner was available in the evenings. We had rack of lamb (£34) and catch of the day which was trout (£18) and a bottle of wine (£27) it was all very nicely cooked. There were other options like fish and chips (20) and a curry I think. There was a nice bar/bar area and access to outside for smokers The hotel is a spa hotel and guests are allowed to use the lovely pool sauna and steam room for free with options to book a treatment or upgrade to use the thermal suite for £20 I think. We just used the pool and sauna. I’d seen several spa hotel when I was booking and you had one hour per day you were staying or you had to pay £20 each upwards for using the spa so this was lovely it was included. Lovely staff The hotel states it has a gym but we dis not use this. A lovely stay and would go back.

Stayed in April 2024

Hotel & rooms felt dated in need of refurbishment. Although as before clean and happy with amount we paid. Leisure club changing rooms needed cleaning.

Very clean hotel & rooms, excellent breakfast, staff very helpful. For what we paid good value.

Stayed in April 2024

Lovely hotel but not as nice as pictures portray. Upgraded my room to superior double but underwhelmed by the room. Also had to pay an additional (fairly pointless) £3 additional charge at breakfast for eggs benedict. Seems unnecessary when we paid for breakfast included in our room already.

Staff were lovely and very helpful.

Stayed in April 2024

That it was away from the hustle of city noise

The property was located in a quiet place just as I imagined it to be

Stayed in April 2024

£50 pp for dinner and £24pp for breakfast excessive, so didn't use

Room was very good, bed extremely comfortable, staff brilliant

Stayed in April 2024

Restaurant

Location and spa facilities

Stayed in April 2024

The location & room and facilities. Like the size of room

Stayed in April 2024

Biscuits tiny ! Outside of building cd do with repainting looked v tired.

Friendly staff nice comfortable room . Night porter who I met checking out v early was great !

Stayed in April 2024

Upgrade was not good value .Water not provided as now have water stations,no slippers as none available, shower gel and shampoo empty .hairs on bathroom floor. All rectified quickly but poor housekeeping need more training and inspection.

Great staff polite and helpful., very quiet room. Breakfast very good. Had one evening meal which was very tasty.

Stayed in April 2024

Breakfast could be better

Room is spacious

Stayed in April 2024

My room was close to our above the plant room so a little noisier than I would have liked but I am a very light sleeper

Beautiful location and lovely grounds. The spa was great but I didn’t have time to use the facilities. Something for next time.

Stayed in March 2024

Breakfast dishes weren’t clean and choice of breakfast not brilliant.

Location. Nice welcome. Dog friendly. Nice conservatory for breakfast

Stayed in April 2024

Rooms were tired looking. Needed a new hair dryer, coffee machine. Our room was missing a comfy chair.

Location and scenery

Stayed in April 2024

We travel a lot. The breakfast was not good. We had booked in at a time, then had to wait 15 minutes in a que, the coffee mugs weren't washed properly, the staff and to much to do and didn't give you any time, and the food wasn't edible.

The spa facilities were nice and the staff were nice although need more beds. One of the staff members on reception was great, the other not so much. Our room was a nice size. 20 minutes from Chester so great location.

Stayed in April 2024

We were charged £15 each for 2 dogs . they do not shed hair so extra cleaning would be minimal , plus it would not be double cleaning for 2 dogs !

Dinner was very good , room a good size and comfortable. Good surroundings , not right on road

Stayed in April 2024

nothing

Room and the facilities

Stayed in March 2024

Pool gets very crowded during the child friendly sessions. Also isn’t obviously manned by a life guard. I’ve had one visit when our door was banged on very loudly at about 9:30am by house keeping when check out isn’t until 11am which isn’t a great experience. Also one of the check in staff wasn’t very professional during checkin. When I asked if that’s everything, during checkin, she snapped “you haven’t paid!” Which seemed odd considering I was asking her what needed to be done next. Then I asked if she had already given myself or an other family member the card or not, and she “joked” “I’m holding it back to stop you from doing a runner” I get it was a joke that didn’t come across well maybe, but considering I was prompting her to see what I needed to do next, I felt like it was quite rude. It’s not a cheap hotel, and we stay quite a lot so it seemed unnecessary. Usually the checkin process is excellent though.

Most staff are excellent and very helpful. Nice swimming pool.

Stayed in March 2024

Bar prices far too expensive sml wine £11

Very friendly

Stayed in April 2024

I thought the food was overpriced and drinks were expensive. Especially when there is a pub a short walk away with a similar standard

Liked the room, Hotel and the grounds

Stayed in March 2024

The cocktail bar… we’d had a day out visiting family then came back to the hotel and had a late swim and then went to the ‘cocktail bar’ for a few drinks. There were just seven cocktails to choose from, which was a little disappointing in itself. We had the one drink and got up to order another and were told the bar was closed. It was only 10.30pm on a bank holiday Friday. So that was it… the night was over and we returned to our room. Very disappointing for a ‘residents bar’. There was nothing else to do in the hotel.

Good value for money. Use of the swimming pool, sauna and steam room all included. Good breakfast selection. Staff very friendly and polite. We booked a standard double room. We stayed in room 120, which was on the ground floor. Lovely and spacious. Great garden view. Room is starting to look a little dated but for the price we paid we had no complaints. Comfy bed. Visited nearby ‘Ness Botanic gardens’.

Stayed in March 2024

The room needs to be redecorated and although the staff were very pleasant there were many inexperienced staff and they seemed to lack leadership. There was a very noisy aerobics class in the pool which spoiled the relaxed spa vibe.

The hotel has the potential to be excellent but it's a little tired and understaffed.

Stayed in March 2024