We were overcharged in the restaurant and could not get a satisfactory outcome.

Location and room were great.

Stayed in May 2024

Pas de parking pour disable / invalidities mais beaucoup de charge electrique pres de entrance.

tres comfortable

Stayed in May 2024

The breakfast! We went down for breakfast at 9am and there were empty food boards which I assume had some breakfast items, guessing cheese and cold meats, which were not replaced. The hot buffet food was just about warm, fried eggs were placed on a normal plate covered with a lid so they would have been cold . We had to ask for scrambled eggs to be cooked as there were not any premade. We were there for half an hour and the table next to us which had salt and breadcrumbs on, had not been cleaned all that time . Waiters were not paying attention to replacing finished food items, at one point there was no bread. For the price we paid for the room ,we expected better breakfast with more choice.

We were warmly welcomed at reception when checking in. The room was comfortable, and there was plenty of space in the room. Shower and bathroom was lovely and clean.

Stayed in May 2024

Breakfast arrangements were chaotic. Tables needed clearing promptly as this left nowhere to sit considering it’s a very small area for the size of the hotel but not enough staff on duty. Hot food needed topping up more regularly. Long queues for the tea/coffee machine meaning food was getting cold in the meantime. This is a management not staff issue.

Great place very nice. Friendly staff. Would visit again but not book for breakfast.

Stayed in May 2024

Breakfast / breakfast room (restaurant) disappointing. It was a small, rather gloomy room - I took my plate and sat in the bar which was better (as others did). I was down for breakfast soon after 7:00 am and they had run out of croissants. Limited fruit and cereals available. Seem to have run out of plates ... All in all, not a great experience and I was glad I hadn't opted to have dinner there the night before. Whilst it's clearly their thing, I was surprised to confronted with statues of a buddha, an elephant etc in the car park. Not what you'd expect in a hotel that sounds as if it's an English "manor" style property in an up-market part of Kent. Very odd.

The room had everything one needed. Car park was adjacent and fine. All clean and tidy.

Stayed in April 2024

Great room, good bar meal and breakfast

Stayed in April 2024

The bar food could be better presented, needs more imagination. Cheap white plates make the food look ordinary, coloured crockery and a menu revamp would make it more in line with the style of the hotel.

Comfy bed good facilities, excellent breakfast.

Stayed in April 2024

The food in restaurant was a bit different French fires nice but the steak was layered with peppercorn that made me choke 😂

Bed was comfy all very clean showers nice hot and powerful

Stayed in April 2024

Beds to high and hard not have good sleep

Breakfast was lovely better than I expected staff were great deco was good

Stayed in April 2024

The food was not very good. The Spicy Cajun Chicken Burger was terrible with a brioche bun that was rock hard, perhaps past its best. A visit to the bar was not a great experience as I had to go and find a member of staff in another part of the building to do some drinks.

The venue was lovely and equipped to do what we needed.

Stayed in April 2024

maybe some more staff. I know it's a hard to cover staff costs. but it seemed they were slightly under staffed. but this did not effect my overall stay

the room was very nice and the. location was good for me. their is a large car park restaurant was good value

Stayed in April 2024

WI-FI was a little intermittent but didn't affect my trip. There was a little noise from other guests until about 22.30 but after that it quietened down and sleep was undisturbed. No other negatives.

The room was very large and with plenty of space. There was a good selection for breakfast, continental & full English, it was of a good standard. The bed was very large and plenty of pillows, the room also had air conditioning (but not required)

Stayed in April 2024

Nothing

Saraa (hope that’s the correct spelling) is an absolute credit to the hotel, she was so attentive and really friendly at mealtimes. Gym seemed really well equipped, great trail for running/walking running alongside the hotel.

Stayed in March 2024

Not much to do in the hotel...also the food was good but not great considering the price.

Accomodation and hotel were lovely and location was great

Stayed in April 2024

Location was quiet, lovely pub very nearby. Staff were very friendly and helpful Room was clean and comfortable

Stayed in April 2024

Unable to get the room cool enough for a good night's sleep, even with the wind wide open. This was a major issue. Small issue, but the second chair in the room was really an office chair and was too upright for relaxing in front of the TV.

Breakfast Cleanliness

Stayed in April 2024

We only got to stay two nights.

Comfort, character and location.

Stayed in March 2024

Other than the cooked Full English breakfast there were very few options for breakfast and when croissants or chocolate rolls were finished they were not replenished.

The overall hotel and service were very good, good parking facilities.

Stayed in March 2024

Clean and comfortable. Nothing exceptional but up to expectations. Would visit again. Very convenient when walking the Pilgrim's Way as it is right on the path.

Stayed in April 2024

room to warm

easy parking check in

Stayed in April 2024

There was no one serving in the bar. I waited about 10 mins to get a drink, which had to be served by hotel reception in the end as no bar staff around

N/a

Stayed in April 2024

Bas wasn’t manned continuously

Location

Stayed in April 2024

Curtains let in a lot of light. Slanted roof made room feel a little cramped.

Breakfast was fantastic - really well cooked. Staff were lovely and helpful. Escape room was a fab way to spend the evening Mattress was really comfortable and shower was lush.

Stayed in April 2024

The room key-card access was confusing. as there were a number of unsightly holes in the door and it wasn't clear how to gain access to the room. The room telephone was equally confusing and it was impossible to readily answer/retrieve a welcome courtesy call from Reception, or to readily return the missed call to Reception. One of the 2 telephones had a flashing ‘low charge/battery’ warning light, even though it had been left in the mains-powered charged holster for a long while (judging by the cold temperature of the room). The room wasn't heated/warm on arrival; the only way to achieve a comfortable temperature in to the early hours was to keep the warm air-conditioning on, which is noisy and dries your throat. Therefore, adjustment needed to rectify, which disturbs sleep. There was no bath in the en-suite, but ample room for one, for those who prefer a bath. The tiny complimentary bottles of shower gel & shampoo were wholly inadequate (tight cost-cutting).

The member of staff on duty for breakfast was lovely - friendly, engaging & helpful; as was the receptionist and bar manager.

Stayed in April 2024