The Kingsway, Swansea, SA1 5LS, United Kingdom
#19 of 21 hotels in Swansea
Guests' ChoiceBased on 4267 hotel reviews
6.7Cleanliness
7.3
Comfort
7.4
Location
8.8
Facilities
6.7
Staff
8.2
Value for money
7.2
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 April 2024
Michael
IrelandThe Dragon Hotel is really more of a B&B. I was there on a Friday. I'm beyond the age of looking for a loud music bar or nightclub on a Friday night. But when I returned to the hotel at about 10.20pm, I discovered that thhe hotel did not have a bar, where one could relax with a drink for an hour or two before retiring. I was also looking for somewhere to reat on the Friday evening. There was a Brasseries, which seemed to be attached to the hotel, though it may be independent of the hotel. But when I went there to check the menu, I was told it was closed. I don't know if this was just the Friday I was there, or every Friday. Whiile the hotel's central location is easy to get to, and near the railway station, I found that the traffic noise from early in the morning can interrupt sleep if one is a light sleeper.
I found the staff to be friendly and excellent in every way. When I went for breakfast in the morning, the server was already aware of my food intolerance issue. Brilliant communication, therefore, between reception and the breakfast room.
Stayed in March 2024
Reviewed: 15 April 2024
Philip
United KingdomEverything was satisfactory
Location was good being very central in Swansea
Stayed in April 2024
Reviewed: 13 April 2024
Phil
United KingdomThe hotel itself seemed tired. It was a large hotel but didn't seem to have any character. The windows in our room were bad, one seemed to be jammed shut with mastic of sorts which didn't stop the wind coming in.
The room, after being moved, was comfortable and clean. Breakfast was nice.
Stayed in April 2024
Reviewed: 13 April 2024
Mayasi
United KingdomEverything was alright for us nothing to complain
The cleanliness of the room
Stayed in April 2024
Reviewed: 11 April 2024
Gurdev
United KingdomCould use a serious upgrade including double glazing
The lady at reception was very helpful Thanks Alexandra
Stayed in April 2024
Reviewed: 10 April 2024
Malcolm
United KingdomBreakfast coffee machines did not work either morning
Room was excellent
Stayed in April 2024
Reviewed: 9 April 2024
Phillip
United Kingdomroom needs refurbishment ,carpet needs replacing and furniture old and marked
Stayed in April 2024
Reviewed: 7 April 2024
Bryant
United KingdomThe carpets in room bit tired ,and no de caf tea bags available in room
Location and staff were great
Stayed in March 2024
Reviewed: 6 April 2024
John
IrelandIt could do with upgrading
Location
Stayed in April 2024
Reviewed: 5 April 2024
Janet
United KingdomNothing
Two night break fab location .. hotel a bit dated but spotless and staff so welcoming would definitely stay there again .. lovely breakfast and tea pots which is an excellent idea much better then small cups which need to be refilled ….
Stayed in April 2024
Reviewed: 4 April 2024
Fiona
United KingdomVery tired looking and and in places dirty. Our room was comfortable but again in need of a bit of tlc The breakfast wasn't good Food was cooked to within an inch of its life and obviously cooked well in advance we had to wait for fresh food to be cooked and even then there wasn't enough to go around. Having stayed at this hotel quite a lot over the years I feel it is struggling which is a shame. Still only one lift working which has been like this for far too long. Come on Dragon hotel !
Good location Polite staff
Stayed in April 2024
Reviewed: 3 April 2024
Richard
United KingdomProperty needs a refurb to bring it back to its obvious opulence
Easy to use all the usual necessities car parking etc Room was pleasant if a little scruffy
Stayed in April 2024
Reviewed: 1 April 2024
Sue
United KingdomThe photos are nothing like the hotel very disappointing
Location
Stayed in April 2024
Reviewed: 26 March 2024
Beverley
United KingdomNo bar, room was cold as no instructions for heating, Rooms and bathroom spotless but a bit tired
The location, the staff, room cleanliness, breakfast
Stayed in March 2024
Reviewed: 25 March 2024
Christine
United KingdomPoor lift facilities
Poor breakfast not much fresh fruit toast took a long time
Stayed in March 2024
Reviewed: 23 March 2024
Darryl
United KingdomOnly one lift working, the working lift was often dirty. Bed was slightly uncomfortable, felt like we had two single mattresses together instead of a double.
Great location in the centre of the town, staff were lovely. Room was spacious and clean.
Stayed in March 2024
Reviewed: 18 March 2024
Terry
United KingdomThe hotel is a bit tired and dated and needs a refurb as it showed in my room , it was clean and comfortable.
Central position of the hotel.
Stayed in March 2024
Reviewed: 17 March 2024
Weetman
United KingdomRoom a little tired looking and the carpet shabby
Perfect location for the theatre
Stayed in March 2024
Reviewed: 16 March 2024
Gavin
United KingdomThe hotel is a bit dated and a tad dreary.
Staff were very friendly and the location is fantastic.
Stayed in January 2024
Reviewed: 13 March 2024
O
United KingdomThe foyer on level 3 really stinks of cigarette smoke which was horrible and depressing making a very bad first impression- I guess it must be in the carpet. But the bedroom itself smelled fine. The air conditioning was cold, but daughter was able to resolve this by googling the manual. Clear instructions beside the controls would help the less IT literate guests.
Staff were excellent and warm and helpful. The rooms were comfy and clean.
Stayed in March 2024
Reviewed: 11 March 2024
Peter
United KingdomNothing - a very satisfactory overnight stay
All good. Clean, tidy, well-equipped and well priced. Previous reviews talk of it being a little tired which may be true but we’ve stayed in much worse and paid double and triple the rate.
Stayed in March 2024
Reviewed: 9 March 2024
Humerah
United KingdomThe wifi wasn’t the best. It wouldn’t work for long, always had to use cellular data.
Location was amazing, near to town and the beach, would definitely recommend.
Stayed in March 2024
Reviewed: 4 March 2024
Hayley
United KingdomOver priced, sink in bathroom blocked, toilet flush broken/or worked when it wanted & no instructions for the room itself air conditioning so couldn’t figure out heating VERY COLD NIGHT WIFI password and etc No tv channels - signal at all Not a duvet either just sheets
24 hr
Stayed in March 2024
Reviewed: 27 February 2024
Richard
United Kingdomfriendly helpful staff good breakfast good location
Stayed in February 2024
Witney, UK
Paris, France
Nha Trang, Vietnam
Venice, Italy
Sultandağı, Turkey
Puerto Bertrand, Chile
Budapest, Hungary
Big Bear Lake, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content