Station Road , Robin Hood's Bay, YO22 4RA , United Kingdom
#16 of 32 hotels in Robin Hood's Bay
Guests' ChoiceBased on 1475 hotel reviews
8.5Cleanliness
8.9
Comfort
8.8
Location
9.2
Facilities
8.5
Staff
9.0
Value for money
8.8
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 April 2024
Kathleen
United KingdomNothing
Friendly helpful staff. Great location. Great food.
Stayed in April 2024
Reviewed: 25 April 2024
Stephen
United Kingdomweather
everything was great good food breakfast and dinner large portions excellent service nice clean room
Stayed in April 2024
Reviewed: 23 April 2024
Glen
United KingdomNothing really
Food is excellent and good value, especially Friday night steak night Breakfast is very good too Good choice off beers, and if you can stay Saturday night when there's live music, you will not be disappointed Room clean and comfortable Staff very friendly and helpful
Stayed in April 2024
Reviewed: 23 April 2024
Mark
United KingdomNo hand soap provided, hot water was very gurgly and shower could do with a bit more power.
Good location, clean rooms, great food downstairs in bar.
Stayed in April 2024
Reviewed: 17 April 2024
Stephen
SpainEverything was really good
We had the Fish and Chips as an evening meal which as a portion was large, beautifully cooked and presented.
Stayed in April 2024
Reviewed: 17 April 2024
Liz
United KingdomVery pleasantly decorated room. Very clean and fresh. Good breakfast. Friendly.
Stayed in April 2024
Reviewed: 17 April 2024
Sarah
United KingdomHad such a nice stay, the staff are lovely, the only negative was the mattress, sadly neither myself or partner got a wink of sleep due to a v uncomfortable mattress. Such a shame as we both agreed we would go back in a heartbeat if the mattress wasn't so uncomfortable
Staff and breakfast were great
Stayed in March 2024
Reviewed: 17 April 2024
Kerridwyn
United KingdomVery good homemade food
Stayed in March 2024
Reviewed: 17 April 2024
Nicola
United KingdomWasn’t a problem for me but it’s at the top of the hill so might be a struggle for others
Friendly staff. Great live band on the Saturday
Stayed in April 2024
Reviewed: 17 April 2024
Christopher
United KingdomThe rain for one day
The food was excellent the staff lovey
Stayed in April 2024
Reviewed: 15 April 2024
Pauline
United KingdomStaff were really friendly sociable and welcoming
Visited the hotel before really enjoyed it then returned for a birthday treat from my husband
Stayed in April 2024
Reviewed: 12 April 2024
David
United KingdomNothing
All as expected
Stayed in April 2024
Reviewed: 12 April 2024
Julia
United KingdomAccessible , welcoming, friendly efficient staff , delicious evening meal in a great side room especially for our group - this was turned into the breakfast room the following morning - obviously also a popular community venue
Stayed in April 2024
Reviewed: 10 April 2024
Gordon
United Kingdombeds not the most comfortable
super value for money
Stayed in April 2024
Reviewed: 10 April 2024
Rachael
United KingdomLocation
Great location, friendly staff and very clean
Stayed in April 2024
Reviewed: 7 April 2024
Henrik
DenmarkNothing
Nice atmosphere. Lovely staff, Room and breakfast
Stayed in April 2024
Reviewed: 6 April 2024
Timothy
United KingdomSmall bath towels Radiator on all night - room was very hot 🥵 Strong smell of fragrance overpowering in room 8
The location Good menu and choice of beers on site. Bus stop near Value for money
Stayed in April 2024
Reviewed: 4 April 2024
Christine
United KingdomNothing
Location and atmosphere
Stayed in March 2024
Reviewed: 4 April 2024
Curlywurly68
United KingdomThe fact that we didn't realise we had to pre book a table in advance. Maybe they should suggest you book one if you would like to eat there on an evening.
This Hotel is lovely, the rooms are modern. The beds are really comfy. Friendly, welcoming staff throughout our stay. The breakfast was one of the best I've had. The food in the pub joining was really nice, but I would advise to book a table a few days before as it gets really busy. Great location.
Stayed in April 2024
Reviewed: 4 April 2024
Carol
United KingdomThe only minus,from our point of view, was the lack of a small lounge for residents.
Good base for the area. The Grosvenor accommodation was clean and comfortable. Staff were extremely pleasant and very helpful. Meals were really delicious and plentiful. Very well priced too. In all, this hotel is great value for money.
Stayed in March 2024
Reviewed: 1 April 2024
Amal
United KingdomVery good location Friendly staff
Stayed in April 2024
Reviewed: 30 March 2024
John
United KingdomThe bar prices
The hotel was perfect.
Stayed in March 2024
Reviewed: 30 March 2024
Frank
Germanynice old style hotel - extremely good location to explore lovely Robin Hoods bay, the coast, Whitby etc.
Stayed in March 2024
Reviewed: 29 March 2024
Hayley
United KingdomToilets were noisy in the morning.
Lovely and friendly staff. Good location. Public transport nearby to go to Whitby.
Stayed in March 2024
Peschiera del Garda, Italy
Faulensee, Switzerland
Novi, USA
Johannesburg, South Africa
Saint-Sorlin-dʼArves, France
Ao Nang Beach, Thailand
Saint Petersburg, Russia
Sesto San Giovanni, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content