Longbridge House, North Terminal, Gatwick Airport, Horley, RH6 0PJ, United Kingdom
#6 of 15 hotels in Horley
Guests' ChoiceBased on 8806 hotel reviews
8.1Cleanliness
8.9
Comfort
8.9
Location
9.5
Facilities
8.3
Staff
8.7
Value for money
7.7
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 May 2024
John
United Kingdomwater took ages to get warm
Bed
Stayed in May 2024
Reviewed: 9 May 2024
David
United KingdomThe only criticism was the evening menu in the bar - no vegetarian options, which was not something I'd expect from a hotel in 2024.
Most things were good - the room was decent, the service friendly and the location ideal for travellers.
Stayed in April 2024
Reviewed: 9 May 2024
Sue
United KingdomEasy access, staff really helpful
Great for being near to airport
Stayed in May 2024
Reviewed: 9 May 2024
Barry
JerseyPrice
Good
Stayed in April 2024
Reviewed: 9 May 2024
Laura
United KingdomThe room was very very hot, uncomfortably hot and the air con was turned off and locked. We had no window (common in hotels near airports).
The room was lovely, the bed was comfy and it’s very easy to get to departures from the hotel.
Stayed in May 2024
Reviewed: 8 May 2024
Alicja
JerseyThe location was perfect and the breakfast was okay
Stayed in May 2024
Reviewed: 8 May 2024
Ngevans
United KingdomVery easy if you have an early morning flight. Can basically roll out of bed and go straight to the airport within a few minutes.
Stayed in May 2024
Reviewed: 8 May 2024
Ritavesttens
United Kingdomlocation and speed of check in
Stayed in May 2024
Reviewed: 8 May 2024
Avril
GreeceThe price has increased considerably from what it was last year.
Beds are very comfortable. The location is excellent for Gatwick Airport. The gym was handy.
Stayed in May 2024
Reviewed: 8 May 2024
Olwen
United KingdomUnfortunately there was a fire alarm (not a test) and we had to exit the hotel in a rush obviously not being able to use the lifts which was difficult getting the cases down 4 flights of stairs. But a kind young man came to my rescue!!
The convenience to the North Terminal. We were able to park up at the long term carpark and check into the hotel ready to depart to Mauritius the next day
Stayed in May 2024
Reviewed: 8 May 2024
Mark
United KingdomNothing
Convenient to departing flights
Stayed in May 2024
Reviewed: 7 May 2024
Adrian
United KingdomNothing
All good
Stayed in May 2024
Reviewed: 7 May 2024
Michael
United KingdomBar sitting area a little plain.
Location perfect
Stayed in May 2024
Reviewed: 7 May 2024
Gail
United KingdomStain on couch. Slow to clear tables in dining area.
Free upgrade to a very large corner room and complimentary prosecco for our honeymoon. Early breakfast. Comfort and soundproofing. Situated in an ideal location for check in.
Stayed in May 2024
Reviewed: 6 May 2024
Donna
United KingdomPerfect location, friendly and helpful staff and comfortable
Stayed in March 2024
Reviewed: 6 May 2024
Jeff
United KingdomFood prices are bit high in restaurants,
So convenient for the airport and a bit of luxury be for we departed auk
Stayed in April 2024
Reviewed: 6 May 2024
Christine
United KingdomRooms are very small, so once both beds were pulled out, there was little room to move about
Too early for breakfast, but they let us take something from the breakfast Buffy
Stayed in May 2024
Reviewed: 6 May 2024
Carmen
United KingdomLocation was ideal as the hotel was on the same floor as the check-in for my flight. A good full English breakfast was complimentary from 7am which was well received before starting my journey. The room was clean, the bed very comfortable, and regardless of the hotel being within the airport grounds, there was no noise from planes.
Stayed in April 2024
Reviewed: 6 May 2024
Peter
United KingdomBreakfast was poor
The doors always close so quietly!
Stayed in May 2024
Reviewed: 6 May 2024
Jeremy
United KingdomI was given a disabled room which felt rather strange.
Stayed in April 2024
Reviewed: 6 May 2024
Alexandra
MaltaThe sink in the bathroom is small and is set too far back on the unit. This makes using it a little awkward.
I stayed in this hotel as I had an early morning flight the following day. The hotel communicates directly with the check in hall in the North Terminal, making it the ideal choice for inconveniently timed flights. My room was bigger than expected and very quiet. The provided toiletries in the bathroom included body lotion, something which is sadly no longer standard in many hotels, so that is an added plus.
Stayed in April 2024
Reviewed: 6 May 2024
Anne
United KingdomHot breakfast was cold even although we were down when hot breakfast started
Easy access to airport. Room size.
Stayed in May 2024
Reviewed: 6 May 2024
Mark
United KingdomBed was not the most comfortable and very creaky
Customer service was very good. Food was very good. Location very good.
Stayed in May 2024
Reviewed: 5 May 2024
Jeanette
United KingdomThe room was too small for 4 adults
Location, cleanliness, staff
Stayed in May 2024
Barberino di Mugello, Italy
Defiance, USA
Diyarbakır, Turkey
Deva, Romania
Český Krumlov, Czech Republic
Hamilton Island, Australia
Shangri-La, China
Borgarnes, Iceland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content