Bed was very hard and there was a gap above balcony door letting noise in from the main doors and outside area.

Breakfast and location. Staff lovely too

Stayed in March 2024

Only complaint was the shower head was broken and made it difficult to direct the water without going everywhere

Excellent location, friendly and helpful staff

Stayed in March 2024

Room view wasn't brilliant, but fine for the length of time in the room. Family room could have been bigger. I'm not sure why hotel rooms do this....Location of the chair and mirror should be further in the room as it limits the gang way to the bathroom and door, unless you jump over the bed.

Breakfast was lovely - we didn't try dinner, but the menu looked good and always had a large number in the restaurant, so a good sign. The location was superb. Service was very good, staff always very helpful.

Stayed in March 2024

So when you get into bed and turn round to switch on/off the light, you do notice a lot of dust on the fitting. Not visible otherwise but then you are never that close to it otherwise. Should be mentioned to the staff responsible so they know about this hidden dust trap.

Room was very comfortable and everything worked. My room overlooked Clifford's Tower which was a bonus! The breakfast was very good, with eggs fried and poached to order, something I really appreciate as I am dairy intolerant and most scrambled eggs have milk in them. Staff on reception and elsewhere were all very friendly and helpful. One even taught me a new skill on my mobile, which will come in very handy in future.

Stayed in March 2024

Room was very small and below the standard I would have expected for a Hilton. No extra pillows. Shower over the bath that sprayed everywhere. Tap on sink also sprayed everywhere.

Staff were very friendly

Stayed in March 2024

Breakfast is served until 10am, I was disappointed that when we arrived at 9:50am we were told that all hot food would be removed in 5mins so we had to be quick. I expected to be able to still get breakfast up to 10am.

the staff were so friendly and accommodating, the location is fabulous. We used valet parking which was really useful not having to find parking.

Stayed in March 2024

Hot chocolate with the tea/coffee kit in the room would have been nice

Clean and comfortable room, friendly and helpful staff, excellent and varied breakfast menu

Stayed in March 2024

Breakfast excellent & great location

Stayed in March 2024

Breakfast was very nice, great selection of food & good quality. I requested a fridge for my room because I was travelling with medication & the fridge was there when we arrived. All staff were very pleasant & helpful. I would definitely stay here again

Stayed in March 2024

Very nice location and central

Stayed in March 2024

The bar closed too early with 40 guests still there after our function.

Old but nice

Stayed in March 2024

Cleaning staff cleaning other rooms. Next door at 9am

Central

Stayed in March 2024

No need for any improvements.

We used to come up to York every year,but hadn't been able to travel for some time. We enjoy the location by the Tower, the staff are always welcoming, and it is a pleasure to visit. Breakfast opposite the Tower is always enjoyable,and the lady who prepares eggs to one's choice is a breath of fresh air to start the day well.

Stayed in March 2024

Breakfast was served between 7-10 and everything is completely cleared at 10. Coffee machine switched off. Toaster switched off mid toast getting made!

Location was great

Stayed in March 2024

Low water pressure in shower and non adjustable height. I'm 5'7" and the shower head kept flopping onto my head. Pillows were way too soft and I needed all four to get any support. No plug sockets or USB at bedside for charging phone.

Breakfast was good, location is excellent

Stayed in March 2024

Nothing!

Great location to walk everywhere

Stayed in February 2024

This was the only disappointing part of my stay with you. I'd have expected a little more variety and better quality in relation to options and the what was presented.

Location, room and breakfast all very good. Evening menu was very basic and over priced for what it was.

Stayed in March 2024

The bedroom was too cold didn't sleep well

The location, very clean

Stayed in March 2024

The heating on the front side and in our bedroom was not working. You supplied an electric portable heater.

Convenient. Good food.

Stayed in February 2024

Got back from the theatre at 10:30. Fancied a wee night cap but the bar was closed.

Clean, extremely comfortable room, great breakfast, helpful staff and close to all amenities.

Stayed in March 2024

Pillows to soft ,I didn't sleep well due to this however firmer Pillows are available on request.

Close to attractions, very friendly staff, very good breakfast with a wide choice.

Stayed in March 2024

Food quality has gone really down and over priced, never had a bad meal until our recent stay and they made the staff take off her service charge (which was optional anyway) when we complained. Spent £80 on three drinks, two starters which were supposed to charcuterie board but was just cheap Salami and 5 slices of pickled cucumber. A pizza and chips, salad and chips which were burnt on top. We feed back about the food and got complimentary breakfast which is a bonus but wasn't the point in feedback. Really gutted as had good food here previously. Pillows are too soft they gave us neck ache, just go down to nothing when lying one them.

Rooms clean, bed comfortable lovely staff.

Stayed in March 2024

Locatin is very good.

Stayed in February 2024

A little tired/dated corridors and rooms although everything was very clean!

Location was perfect Service from staff was really good Really appreciated birthday card and chocolates Room was clean

Stayed in March 2024

Great location, have stayed at this hotel on numerous occasions.

Stayed in March 2024