Public toilets not great at all need a good clean.

Room small but clean and had everything you need.

Stayed in May 2024

Room as very cold when I got there and the heater only semi heated up the room

They stayed late to let me check in because my flight was severely delayed. Bed was super comfortable and the water pressure was great. Breakfast was wonderful. Will definitely stay here again if I’m in the area

Stayed in April 2024

Cost of taxi into St albans

Good service

Stayed in March 2024

Dreadful food.

Very helpful staff. Convenient for M25

Stayed in April 2024

check-in procedures are cumbersome, but that is true for all hotels nowadays

Stayed in April 2024

Sadly the one thing I wanted on the dinner menu they had run out of Very disappointed in that. Room was a bit too cosy. My brother had the room next door which was much bigger at the same price.

Service good. Cleanliness good.

Stayed in April 2024

Gluten free options not very clear.

Room and food very good.

Stayed in March 2024

Little bit noisy plumbing in my room which could bother a light sleeper

Staff were great and the food

Stayed in March 2024

Room a little bit worn down, but still had everything you might need, and the bed was very comfy

Friendly and helpful staff, good pub food, free parking, and great location

Stayed in April 2024

The toilets in the pub needed a thorough clean

Beautiful room, spotlessly clean. Excellent food in the bar very well priced. Lovely staff that made us feel really welcome.

Stayed in March 2024

The room was slightly outdated and could do with abit of a clean. There was also some mould in the bathroom. In the evening there is some noise from the pub below but it wasn’t too bad.

The property was a good location to go to the Harry Potter Studios and was easy to find off the motorway. The bed was comfortable and was what we needed for the stay. Room felt safe and there was the option to bolt the door across. Staff were friendly and the breakfast was really nice. We liked that juice and coffee were free and open to help yourself downstairs in the morning.

Stayed in March 2024

Took a little while to check in when we arrived as the pub was so busy. Not the perfect start after a four hour journey. Service in the restaurant on the Saturday slipped a bit with quite a wait for food, even for a kid's dessert.

Breakfast was lovely, particularly the beef brisket hash. Staff were great including the housekeepers who were so sweet and work really hard. Perfect location for St Albans and Harry Potter Studio Tour. Plenty of parking

Stayed in March 2024

Some minor issues with the room ... twin headed shower only seemed to work with both shower heads in operation - couldn't switch between them (so the shower was either fully on through both shower heads, or off); TV remote control couldn't be used to adjust channel or volume (hotel staff had to explain to us how to use the hidden buttons on the TV itself to adjust the volume and how to use a workaround on the handset to get the channels we wanted)

Incredibly helpful and considerate staff team. Nothing was too much trouble.

Stayed in March 2024

Staff were polite, attentive and friendly.

Stayed in March 2024

Although the room was very comfortable, clean and spacious, the bathroom lacked a little ring or rail for hand towel (not terrible) it would have been more convenient. Also I needed to be really careful exiting the shower, just recovering from surgery, so would have appreciated something to hold on to. Enjoyed our stay, however the breakfast was not as good as it could have been. We had mashed avacado on toast one poached egg with a little salad accompliment, tea, coffee and juice available, cost £9.50,in my opinion a little overpriced. As I have said enjoyable stay, would definitely stay again and would be happy to recommend this establishment

Lovely old pub and hotel. Went to a family function nearby. Friendly staff very welcoming, easy to check in and out. Rooms had plenty of electricity points and USB ports

Stayed in March 2024

It was okay.

Room 3 was okay, but it looked a bit tired. It was clean and comfortable and suited our needs. However, the bathroom towel rail did not work. The staff were helpful. Breakfast great. Freshly cooked and plenty of it.

Stayed in March 2024

Room 12 - The curtains didn't close as part of it was hanging down. The wifi was extremely poor. Hairline crack in basin. Room 14 - There was a tablet found in the entrance to the bathroom and some hairs in the bed :( The serving time was extremely slow at dinner. Although the servers were busy we waited for over 40 minutes for the dessert. I ordered a Grains and butternut squash Salad and had asked if the waitress could ask the kitchen to replace it with avocado for health reasons. Rather than explaining to me that the salad topping is pre-prepared,and mixed my salad arrived and it was literally salad leaves, no grains, no pomegranate seeds, no couscous, no lentils just leaves and dressing on the side as requested and two and a half slices of over-ripe mushy avocado on the top. It looked like a big side salad garnish and absolutely not worth £14.95. But the waiting time was shocking, I think we sat down just gone 9pm and ordered two of the same salads, a macaroni cheese and one dessert and left at 11.20pm after waiting for one dessert for over 45 mins and over an hour if not more for three simple mains. Two the same. Disappointed. Breakfast the same, timing issues.

The check in by Pedro was exceptional. In fact his managing of queries from prior to arrival to check out was absolutely impressive and he naturally went above and beyond. From being courteous, knowledgeable, carrying a heavy bag, he made us feel as if we were at the centre of the booking.

Stayed in February 2024

Beds very comfortable. Rooms are spacious and clean. Good amenities. Pub is comfortable and food is delicious.

Stayed in February 2024

Clean, very well decorated pub - good feel

Stayed in February 2024

Short shower, I am taller than the average person though.

Friendly staff, Sunday lunch was to die for. Loved having a beer at the bar below.

Stayed in January 2024

Excellent parking, very friendly, great breakfast

Stayed in November 2023

The accomadation needs some TLC and repairs.flaky ceiling above the shower,bathroom light cord had no pull on it just a knotted dirty cord ,the toilet bowl was cracked but it was clean .Carpets need cleaning in corridor and rooms .

The bed was very comfortable,it was clean and tidy

Stayed in February 2024

Room was cold initially, but warmed up fairly quickly.

A lovely pub, with great beer and food. Friendly staff at check-in. Comfortable room, and nice bathroom. A great stay.

Stayed in November 2023

Toilet could do with replacing as it had very stained porcelain bowl. In general room felt like it could benefit from a deep clean.

Friendly staff, generally good atmosphere

Stayed in January 2024