Breakfast was cold on all HOT plates.

Well met. Good sized rooms. Comfortable bed.

Stayed in September 2023

No view The shower was very slow

Location

Stayed in September 2023

check in slow. Windows so dirty and full of bird mess that you literally couldn't see out of them.

brilliant location for the rugby stadium. lovely touch to have a rugby ball with the game details on in our room on our return. My granddaughters loved them

Stayed in August 2023

The room, despite being a complimentary upgrade was so basic and the carpet was lifting in places, almost to the point of being dangerous. We ordered room service for breakfast as we had an early start, but it didn’t arrive on time and when chased and it came,25 minutes late, it was cold. They did refund it but not the experience we had hoped for.

It’s Twickenham stadium and was perfect for ours daughter’s graduation.

Stayed in July 2023

Great location for the rugby, excellent staff

Stayed in August 2023

None of the windows opened to allow fresh air circulation.

Location

Stayed in September 2023

We got a parking ticket in a badly signed car park that we were directed to use by the hotel staff

Position

Stayed in July 2023

The room lacked a mini bar and I arrived late at night

nice big room in a good position. Good choice at breakfast

Stayed in August 2023

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The room was big and very comfortable Bus stop right outside the hotel

Stayed in September 2023

It was farther from London Heathrow than expected. The cost of a cab was 80 pounds

It was clean and quiet. Very polite and courteous staff!

Stayed in August 2023

Car park was a little walk away but nothing terrible but if raining it may have been an unpleasant walk !

It was a stop over and place to leave the car for a few days spent in central London

Stayed in August 2023

Rooms need updating

Borja is exceptional

Stayed in August 2023

Breakfast was excellent, the staff were friendly and helpful

Stayed in August 2023

The cost of the room - very expensive compared to previous stays.

Breakfast good, but no fried eggs, which you would, expect with full english. Scrambled eggs very runny.

Stayed in August 2023

Parking arrangements could be easier. The car park is a 5-10 minutes' walk from the hotel entrance and not great for anyone with limited mobility. Having said that, there is plenty of space and it's good to have free parking available in this area of London. The only other disappointment was that our room was a very long walk from the lifts down long corridors. Again, this was not great for us as my wife is currently suffering from limited mobility because of a hip problem. In future, I would request a room closer to the lifts.

Excellent service and facilities generally, whether in the room or other hotel facilities. Breakfast was good value for money and there was a good selection of cold or hot food. Staff were very helpful. Good free wifi throughout the hotel. The room was modern and well fitted out with free bottled water and a range of bathroom products available.

Stayed in July 2023

Great location for the rugby

Stayed in August 2023

Shower very weak.

Excellent location as was going to the rugby. Staff very friendly and little rugby ball in the room was a very nice touch

Stayed in August 2023

In the dining room there is a few staff members just milling around trying to look busy it was glaringly obvious

The location was spot on

Stayed in August 2023

Bedroom was a little tired in places. The safe in our bedroom was a bit temperamental, but we mentioned this at reception, and someone arrived to take a look at it. TV in bedroom was a real pain....very temperamental and kept turning itself off. We mentioned this to reception who gave us a new remote control which made no difference. The shower (over the bath) was useless - no water pressure at all. So we had to shower at the health club, or bath.

Good sized family room. Great gym and pool, sauna, steam and jacuzzi, which we enjoyed daily - staff very attentive too. Excellent hotel location. Tesco extra is conveniently at the end of the road. Great having the addition of a mini fridge in the bedroom, especially as the purpose of our trip was for our daughter to attend a ballet summer school, so this was perfect for her packed lunch food daily. Fantastic view from our bedroom on floor 5, over London. Staff were very friendly. We cannot comment on the food hotel as we dined out.

Stayed in August 2023

The beds did seem a little old, like they could do with replacing soon. But still got an okay nights sleep.

Great location and easy parking. Fantastic, attentive and friendly staff that couldn’t do enough for you. Access to the Virgin Active gym is complimentary which was great. Breakfast was lovely with lots of selection

Stayed in August 2023

Signs to find it were awful. Parking was a bit far away.

Clean, comfortable, food and staff.

Stayed in August 2023

Excellent location for the Rugby Staff very pleasant and helpful Room excellent and bed very comfy Have stayed numerous times and will definatly stay there again

Stayed in August 2023

The price of the room - sure it gets bumped up when the rugby is on The price of drinks

The location for the rugby Having access to Virgin Activite

Stayed in August 2023

Clean and professional

Stayed in August 2023

Air con was rubbish! Could not open windows so very hot during the night

Clean and modern

Stayed in August 2023