Nothing comes to mind!

Everything met and exceeded our expectations...even the weather!!

Stayed in February 2024

Spa was closed. Food was expensive. EV chargers weren't working.

Good food.

Stayed in February 2024

Very modern room in an excellent location. Golf was excellent. Views are stunning. Food is excellent. Staff are great.

Stayed in February 2024

It was perfect

Stunning views and the friendliest most helpful staff The food was delicious Close to the distillery’s

Stayed in November 2023

The two reception staff were not great problem solvers. First I booked three rooms which in booking.com were described as having king size beds, yet one was given with a queen size bed. When we asked about the change, the morning receptionist said there wasn’t anything available and that the comfy double room we booked didn’t guarantee a king size bed, when actually on Booking it specifically says it has a king size bed. They never offered any kind of compensation, neither did the apologized. Then, the night before leaving I wanted to check out to be able to leave promptly the next day, and I was surprised with a 350 pound bill for some local calls I had to make. When I said to the night receptionist that it seemed excessive to me and if there was someone o could talk to about it, he suggested to send an email to the head of reception to see if they could waive it off of at least clarify. I went back to the room and told my husband. He went down and only then the receptionist got the manager, who was in the hotel, and they realized there was a mistake in their system and it should have been 3.5 pounds, not 350. They waived the 3.5 pounds for the inconvenience. I never received an email reply from the head receptionist. And only after that, the night before leaving and only when I went down again to pick up something I had left behind- the receptionist said to me that the manager told him to ask us if there was anything we needed to make up for not giving us a room with king size bed. I actually feel like they gave us 2 not so great rooms (other than my dad’s room), because I did the booking through booking.com. This booking was made in April and the trip was in October.

The location is very beautiful. The common areas are quite nice. The restaurant and its staff are great. Bed is very comfy. Quiet. Staff left a little bottle of gin and a letter on my dad’s room since it’s his 70th birthday trip.

Stayed in October 2023

Nothing in particular.

Location was spectacular, very clean and well appointed room. Was luxurious feeling with nice touches to the room that made us feel at home. Staff were pleasant and friendly; gave us great recommendations for places to visit. Bed was comfortable and rainfall shower was amazing.

Stayed in October 2023

Nothing

Such an amazing location with awesome views, and really friendly and helpful staff. Lots of lovely places to relax and appreciate the views, with a walk to the beach a must. The food was delicious, and so easy to explore the island from here. We loved our stay here!

Stayed in September 2023

Nothing

Rooms were clean and comfortable

Stayed in September 2023

Fantastic location Very friendly, helpful staff

Stayed in September 2023

Absolutely spectacular. All the touches were there in a magnificent setting.

Stayed in September 2023

The setting is beautiful. You can walk through the golf course to the beach and it's like having your own private beach. The rooms are comfortable and clean (not luxurious but cozy). I don't think any hotels on the island are that fancy so this is definitely one of the nicer and more spacious ones (rooms are not huge but at least they aren't tiny). The food at the restaurant was pretty good too which is convenient. Staff and people on the island were extremely nice.

Stayed in July 2023

An awful lot of money for dinner, accommodation and drinks …don’t get me wrong, food was nice as was room and hotel but having spent 6 weeks travelling there was nothing particularly spectacular that warrants the amount asked when compared to other hotels, restaurants and facilities. Again very lovely place but be prepared to haemorrhage money for aspects you can obtain elsewhere for less … Islay is remote and I appreciate that but there was also no real attempt to assist travellers abroad with how there is a real need to book , as it turns out you need to well in advance or miss out, to access distilleries. Golf course is nice but yeah …aren’t most of them ? Seen better … not sure what all the money is for to be honest …

Staff and food were lovely.

Stayed in August 2023

Front desk staff could have been much more helpful and informative.

The Hotel is marvelous and the Golf course absolutely pristine. But please do not come hungry between lunch and dinner service in the restaurant. Even though the hotel facilities menu states that there is room service available from 9am - 10pm. It does NOT exist. You cannot even get a sandwich between 3pm & 6pm. Nothing! Nada. They do not even answer the phones. Quite disappointing seeing that this is a supposed 4-star facility.

Stayed in June 2023

Would be good to have a swimming pool?

Cappuccino excellent.

Stayed in May 2023

Lovely setting & location & restaurant

Stayed in June 2023

Nothing

The accommodations were wonderful, the staff was extremely helpful and the food was outstanding.

Stayed in May 2023

we booked the Islay Room. in general, the room is spacious and nice. however, the location is nearby the parking lot and you can hear moving cars and people talking. as such, we would have preferred to have a more quiet room.

nice place, nice food, stunning surroundings

Stayed in May 2023

maybe more variety in menus for longer stays

loved the Ben Hogan suite and kitchen Fantastic golf course!!!

Stayed in May 2023

Great location, wonderful staff and one of the best hotel breakfasts available.

Stayed in April 2023

Hotel in great condition, fantastic staff and food, stunning golf course

Stayed in March 2023

The property was so comfortable and in a gorgeous setting. The staff were very helpful and pleasant. It was a dream trip.

Stayed in February 2023

The gym could have been a bit better equipped

The facility was lovely, even for non golfers

Stayed in December 2022

excellent hotel with very helpful and friendly staff! very high quality on everything from bed linen to toiletries to dining! magnificent location , delicious food and cozy atmosphere… absolute must to visit!

Stayed in December 2022

Everything!! It was a magical stay, incredibly comfortable, relaxing, beautiful scenery, close to nature. Perfect!

Stayed in December 2022